Housing Support Worker AST

Support Worker

Salary: (full time) Starting salary £25,115, rising to £26,425 after 12 months and rising to £27,355 after a further 12 months. Pro rata

This role requires a full driving licence and access to a roadworthy vehicle

Main Purpose

To provide high quality housing and support services to residents in order to assist them to sustain their tenancies.

Specific tasks

• Assist residents when moving in, or out of Target accommodation.

• Assess the circumstances, aspirations and needs of each resident in order to make a support plan that is relevant to the resident and realistic in its achievement.

• Act as residents' keyworker offering advice and support to negotiated and agreed support planning to enable them to develop their skills for independent living.

• Assist residents to maximise their income and to manage their personal budgets.

• Support residents to understand their rights and responsibilities under their occupancy agreements.

• Support and motivation to residents encouraging them to achieve personal goals.

• Carry out regular resident risk assessment and ensure it is properly recorded and copied to relevant officers in the organisation.

• Review support plans periodically and adapt them according to changing needs

• Make sure residents pay the rent due to Target Housing as required by the occupancy agreement. Assist residents with their benefit claims where necessary.

• Monitor residents' handling of Target Housing property and consumption of gas & electricity.

• Monitor residents' compliance with their occupancy agreements. Inform Service Manager who will then act to resolve non-compliance issues.

• Monitor occupancy to ensure that properties have not been abandoned or damaged and take prompt action when it happens to avoid unnecessary costs to TH.
• Where appropriate, help residents with budgeting. Negotiate with other bodies on behalf of the resident on the repayment of arrears such as rent owed to the Local Authority Housing Department.
• Liaise with the Probation Service and any other appropriate bodies to ensure that all are aware of relevant information.
• Enable and support the service user to deal with conflict and disputes amongst service users and between service users and neighbours.

• Assist in the delivery and development of resident activities.

• Keep all prescribed records in order that the value of the tenant support service can be audited and comply with confidentiality policy.

• Build links with external organisations, to maintain constructive working relations and to ensure resident's needs are met.

• Participate in office duty arrangements.

• Provide cover for absent Housing Support Assistants & Supported Housing Assistant.

• Accompany a colleague to an appointment or visit where dual attendance is required.

General tasks

• Attend and participate in training sessions or activities as required.

• Participate in team meetings and supervision as required,

• Perform other such duties as may be required to further the aims of Target Housing within the Health and Safety requirements.

• Adhere to all of Target Housing's policies and procedures in particular our Equal Opportunities, Confidentiality and Health and Safety policies.

• Carry out other such duties as directed by senior managers as appropriate to the aims of Target Housing.

Person specifications

• Understanding of services provided to vulnerable groups

• Understanding of delivering supported housing services.

• Understanding of delivering services to residents in housing and supported accommodation

• Basic knowledge of Welfare Benefits System.

• An understanding of risk assessments and support planning

• Understanding of the Judiciary System in the UK

Competencies

Customer Focus (Critical)

Integrity (Critical)

Team Working (Critical)

Confidence & Judgment (Very Important)

Communication and Influence (Very Important)

Planning & Organising (Important)

Technical (Important)

Closing date 06/01/2025

Target welcomes applications from all members of the community. Target reserves the right to close this role earlier than stated should the number of applications suffice.