Location: Agile (Ynys Mon / Gwynedd)
Contract: Permanent
Salary: £34,332 per annum
Hours: 35 hours per week, Monday - Friday
About the Role
As Income Officer you will thrive in a fast-paced, people-focused environment, where your problem-solving skills and ability to communicate clearly will make a real impact every day. If you're resilient, proactive, and passionate about supporting others while ensuring fairness, we want to hear from you!
Key responsibilities include:
We're looking for someone who is confident, compassionate, and driven to make a difference. This role is your chance to play a vital role in helping residents sustain their homes and build stronger communities. You will be a confident Welsh speaker, able to communicate professionally in Welsh as part of your day-to-day role.
Essential requirements:
North Wales Housing has been providing homes and services across North Wales since 1974. With over 3,000 homes and around 230 colleagues, we are proud of our Investors in People Gold accreditation and our commitment to our communities and people.
We offer:
Shortlisting of applications and interviews for this role will take place while the advert is live however and we reserve the right to close the advert early if the successful candidate is found. Candidates are therefore encouraged to submit applications as soon as possible.
Our values
We work as One Team, build Trust, stay Open, and continue to Learn - always putting our residents and communities first.
At North Wales Housing, we're committed to being open to all and closed to prejudice. We welcome applications from people of all backgrounds and experiences, and we work hard to ensure our recruitment process is fair, inclusive and accessible to everyone. We value diversity, encourage authenticity, and believe we achieve more as One Team. If you need any adjustments or support during the recruitment process, please let us know - we're here to help you to be at your best.
Job Applicant Privacy Notice
We value your privacy and are committed to protecting your personal data during the recruitment process. The information you provide will be used solely for assessing your application and, if successful, for onboarding purposes. Your data will be handled securely and in accordance with applicable data protection laws.
For full details on how we collect, use, and store your information, please read our complete Job Applicant Privacy Notice
Contract: Permanent
Salary: £34,332 per annum
Hours: 35 hours per week, Monday - Friday
About the Role
As Income Officer you will thrive in a fast-paced, people-focused environment, where your problem-solving skills and ability to communicate clearly will make a real impact every day. If you're resilient, proactive, and passionate about supporting others while ensuring fairness, we want to hear from you!
Key responsibilities include:
- Managing arrears cases, negotiating payment arrangements and chasing all failed payments in the patch allocated (Ynys Môn / Gwynedd) up to the point of transfer to the Income Legal Officer
- Conducting pre-tenancy work and providing money advice, assisting applicants with Housing Benefit and Universal Credit forms and claims with the local authority or DWP
- Processing legal notices and assisting with the management of court order cases to tenants with substantial arrears as per the pre court protocol to support legal claims
- Providing the Income Manager with performance information relating to Income collection and tenant engagement, highlighting any areas of deprivation orwhere there is a cluster of arrears
We're looking for someone who is confident, compassionate, and driven to make a difference. This role is your chance to play a vital role in helping residents sustain their homes and build stronger communities. You will be a confident Welsh speaker, able to communicate professionally in Welsh as part of your day-to-day role.
Essential requirements:
- Level 3 Chartered Institute of Housing or equivalent experience
- Understanding of legislative and regulatory requirements for rental income
- Understanding of arrears recovery and Court procedures
- Demonstrable experience of working in an office environment
- Demonstrable experience of case management
- Developed problem solving skills
- Ability to work efficiently and to deadlines
- Ability to work flexible hours if required
- Full UK driving licence and access to own transport
- Confident to converse in Welsh
North Wales Housing has been providing homes and services across North Wales since 1974. With over 3,000 homes and around 230 colleagues, we are proud of our Investors in People Gold accreditation and our commitment to our communities and people.
We offer:
- A supportive, values-driven organisation
- Minimum of 25 days annual leave plus bank holidays
- Benefits platform with savings on groceries, high-street shopping, new tech, holidays etc.
- Further studies support and career development opportunities
- Employee health assistance and Annual Leave purchase scheme
- Enhanced maternity and paternity pay
- Generous contributory pension scheme
Shortlisting of applications and interviews for this role will take place while the advert is live however and we reserve the right to close the advert early if the successful candidate is found. Candidates are therefore encouraged to submit applications as soon as possible.
Our values
We work as One Team, build Trust, stay Open, and continue to Learn - always putting our residents and communities first.
At North Wales Housing, we're committed to being open to all and closed to prejudice. We welcome applications from people of all backgrounds and experiences, and we work hard to ensure our recruitment process is fair, inclusive and accessible to everyone. We value diversity, encourage authenticity, and believe we achieve more as One Team. If you need any adjustments or support during the recruitment process, please let us know - we're here to help you to be at your best.
Job Applicant Privacy Notice
We value your privacy and are committed to protecting your personal data during the recruitment process. The information you provide will be used solely for assessing your application and, if successful, for onboarding purposes. Your data will be handled securely and in accordance with applicable data protection laws.
For full details on how we collect, use, and store your information, please read our complete Job Applicant Privacy Notice