Do you have excellent customer service skills and are you interested in building a career within a busy Income Collection Team?
We are a high performing Income collection team responsible for collecting over £300 million of income each year to fund vital council services.We have recently expanded our team and are looking for a number of Income Collection Officers with excellent customer service skills to join us.
You will be responsible for all aspects of Income Collection including the collection of council tax, Business Rates, Business Improvement District income, sundry income and housing benefit overpayments.You will manage cases from reminder stage onwards taking a customer focused approach to the collection of income that is due.
You will be in regular contact with members of the public on the telephone and be involved in negotiating payment plans and signposting the public to advice and support where required.
You will need:
Working for Solihull means that we can offer employees a great working environment, together with a range of flexible working options, attractive staff discounts and a range of training and development opportunities to further your career prospects. The Income Team will shortly be embarking on several projects to improve the way in which residents and businesses can interact with us so there will be the chance for you to be involved in these projects to help shape this improvement for our customers.
We recently implemented our Smarter Ways of Working model as we recognise that work is what you do and not necessarily where you go.Our aim is to balance the needs of our employees with service delivery and, for this role, this will include a combination of working from home and from our offices in Central Solihull.To enable us to provide you with the required training and support you will be required to work the majority of your time in the office during the induction period.
Whilst your geographical location isn't important, you will need to be able to commute to our offices in Solihull as required in order to fulfil the needs of the service. If you have any specific queries regarding our hybrid working, please get in touch.
To apply, please click on the link below and upload your CV and covering letter/supporting statement.Your supporting statement should clearly outline how you meet the essential skills and experience as outlined on the person specification.
If you have a specific question or require further information regarding this post, please contact Joanne Whitfield on 0121 704 6781.
Interview Dates - W/C 7th April 2026
Solihull Council has a responsibility for, and a commitment to, safeguarding and promoting the welfare of children, young people and adults at risk and requires all staff and volunteers to share this commitment.
This role requires a DBS check.
Attached documents
JDPS - Income Recovery Officer v2. 3.8.2022.docx
We are a high performing Income collection team responsible for collecting over £300 million of income each year to fund vital council services.We have recently expanded our team and are looking for a number of Income Collection Officers with excellent customer service skills to join us.
You will be responsible for all aspects of Income Collection including the collection of council tax, Business Rates, Business Improvement District income, sundry income and housing benefit overpayments.You will manage cases from reminder stage onwards taking a customer focused approach to the collection of income that is due.
You will be in regular contact with members of the public on the telephone and be involved in negotiating payment plans and signposting the public to advice and support where required.
You will need:
- 4 GCSE's A-C including Maths and English (or equivalent), or be able to demonstrate effective numeracy and literacy skills
- Recent and relevant experience of working in a customer focussed environment dealing with the collection/recovery of unpaid debt
- Good customer service skills, dealing with customer queries in a calm, professional and confident manner
- Effective communication skills, both spoken and written
- Good IT skills with the ability to accurately handle and process data
Working for Solihull means that we can offer employees a great working environment, together with a range of flexible working options, attractive staff discounts and a range of training and development opportunities to further your career prospects. The Income Team will shortly be embarking on several projects to improve the way in which residents and businesses can interact with us so there will be the chance for you to be involved in these projects to help shape this improvement for our customers.
We recently implemented our Smarter Ways of Working model as we recognise that work is what you do and not necessarily where you go.Our aim is to balance the needs of our employees with service delivery and, for this role, this will include a combination of working from home and from our offices in Central Solihull.To enable us to provide you with the required training and support you will be required to work the majority of your time in the office during the induction period.
Whilst your geographical location isn't important, you will need to be able to commute to our offices in Solihull as required in order to fulfil the needs of the service. If you have any specific queries regarding our hybrid working, please get in touch.
To apply, please click on the link below and upload your CV and covering letter/supporting statement.Your supporting statement should clearly outline how you meet the essential skills and experience as outlined on the person specification.
If you have a specific question or require further information regarding this post, please contact Joanne Whitfield on 0121 704 6781.
Interview Dates - W/C 7th April 2026
Solihull Council has a responsibility for, and a commitment to, safeguarding and promoting the welfare of children, young people and adults at risk and requires all staff and volunteers to share this commitment.
This role requires a DBS check.
Attached documents
JDPS - Income Recovery Officer v2. 3.8.2022.docx