Job Description
Would you like to join our support team as an Independent Living Advisor and help us to deliver an excellent service for our residents? This is a great opportunity for anyone who is a customer-focused team player.
Reporting to the Independent Living Manager, you will be responsible for providing an intensive housing management service to our customers. This will include developing successful relationships, assisting prospective customers to view properties and settle into their accommodation, assisting in tenancy management matters and ensuring customers understand their rights and responsibilities per their tenancy agreement.
The successful candidate will work Monday - Friday 9:00am - 3:00pm and will be working across our sites in Sheffield. You will need to hold a full UK Driving Licence and have access to your own vehicle.
Key Responsibilities:
Essential:
TJTGP
INDTGP
About Us
The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.
The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Would you like to join our support team as an Independent Living Advisor and help us to deliver an excellent service for our residents? This is a great opportunity for anyone who is a customer-focused team player.
Reporting to the Independent Living Manager, you will be responsible for providing an intensive housing management service to our customers. This will include developing successful relationships, assisting prospective customers to view properties and settle into their accommodation, assisting in tenancy management matters and ensuring customers understand their rights and responsibilities per their tenancy agreement.
The successful candidate will work Monday - Friday 9:00am - 3:00pm and will be working across our sites in Sheffield. You will need to hold a full UK Driving Licence and have access to your own vehicle.
Key Responsibilities:
- Accessible service: You will assist customers in accessing housing benefit assistance or financial advice to pay rent/service charges.
- Promoting independence: You willcomplete referrals for assistive technology, aids and adaptations which will help to maintain customer independence.
- Health & Safety compliance: You will carry out periodic site inspections and tests to ensure the scheme is fully operational and Health and Safety compliant, as well as monitoring the quality of contractors, such as window cleaning and grounds maintenance.
- Stakeholder engagement: You will develop and maintain good working relationships with other colleagues across Guinness to ensure a seamless service is delivered to our customers around the general management, maintenance and security of the scheme.
Essential:
- Previous experience of working in an advisory role supporting the elderly and vulnerable with a proven ability to foster a spirit of co-operation and a sense of independence within this group.
- Demonstrable commitment to Equality and Diversity.
- Ability to adapt communication style to suit individual needs or when explaining technical information.
- Previous experience in carrying out administrative work including numeracy work.
- Ability to work on own initiative and as part of a team.
- Good verbal and written communication.
- Good knowledge of Microsoft Office.
- Full UK Driving Licence and access to own vehicle.
TJTGP
INDTGP
About Us
The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.
The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.