The vacancy
Contract: Permanent
Hours: 37.5 hrs per week (Monday-Friday)
Operational Patch: Hanham (BS15 3PR), and Cadbury Heath
Closing Date: Sunday 19 October 2025 (please apply early - we may close applications sooner if interest is high).
Are you experienced in providing guidance to vulnerable customers, helping them build confidence, develop personalised plans and move towards greater independence - with patience, empathy and a positive outlook?
About the Role: As an Independent Living Advisor you'll provide a tailored service and customer-focused approach to customers living in our Independent Living Schemes. You will manage a caseload of support cases including long-term, short-term and social isolation cases, regularly carrying out support assessments and reviews to establish customers' needs.
Key Responsibilities: The role generally involves working with our most vulnerable customers in the older age group in schemes and in their homes, so experience in this area would be helpful. A good understanding of the safeguarding vulnerable adults procedures and the confidence to signpost customers to other services would also be desirable. Liaising with internal and external agencies in the community, with the wider Independent Living Scheme team, is key to providing a customer-focused and integrated service. Therefore, strong communication and inter-personal skills are essential.
What We're Looking For: To be successful here, you'll need to genuinely care about people - a friendly and approachable person who prefers working together to solve problems rather than telling people what to do. You'll need to be hardworking, resilient and be confident enough to make decisions and take action when needed.
You will be someone who:
Additional Information: Regular travel is required, so you will need access to a car and a full driving licence. The role is subject to an enhanced DBS and adult barred list check.
Ready to Apply? If you're passionate about making a difference and meet the criteria above, we'd love to hear from you! Apply now and take the first step towards a rewarding career with Bromford.
Application Deadline: The closing date is Sunday 19 October with interviews taking place on Friday 24 October 2025, at our Riverside Court Office, Chipping Sodbury.
About us
We're part of one of the biggest housing associations in the country, Bromford Flagship. As Bromford, our purpose is simple and honest: we invest in homes and relationships so that people can thrive.
We provide over 47,000 homes in the West Midlands and West of England; we have relationships with more than 112,000 customers; we have a strong balance sheet and we plan to deliver 11,000 more homes by 2032.
But we're only just getting started.
Through place-based working, our people build progress from the ground up. You'll find us at the heart of the communities we serve, forging stronger neighbourhood relationships, reacting faster to shifting needs, and planning smarter.
And we've created a thriving place of our own - giving brilliant people like you the tools and opportunities to build a future.
With development that helps you grow in your role, build future-ready skills, and perform at your best. All within a vibrant and inclusive culture guided by our DNA (https://www.bromford.co.uk/careers/working-for-bromford/).
We're a place for people determined to make a difference.
Bromford. A place to make your own.
Diversity Statement
We are committed to recruiting, developing and retaining colleagues who are representative of the diverse communities we work with. This commitment is embedded in our DNA, and we are striving to build an inclusive workplace culture where all colleagues feel valued and respected, and individuality is celebrated. We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve.
We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people, women, and members of the LGBTQIA+ community.
Great Place To Work Certified
Bromford have once again been certified as a Great Place To Work (Nov 24 - Nov 25). The 2024 Great Place to Work Trust Index Survey highlighted that our employees believe we have an amazing company culture and that 91% of our employees were made to feel welcome when they joined us. We are also proud to have been named as one of the UK's Best Workplaces for Women for two years running (2023 and 2024) demonstrating that all colleagues, regardless of gender, can thrive at Bromford.
Benefits
Flexible benefits
Learning and development
Private medical cover
Work-life balance
Pay and financial wellbeing
Health and wellbeing
Contract: Permanent
Hours: 37.5 hrs per week (Monday-Friday)
Operational Patch: Hanham (BS15 3PR), and Cadbury Heath
Closing Date: Sunday 19 October 2025 (please apply early - we may close applications sooner if interest is high).
Are you experienced in providing guidance to vulnerable customers, helping them build confidence, develop personalised plans and move towards greater independence - with patience, empathy and a positive outlook?
About the Role: As an Independent Living Advisor you'll provide a tailored service and customer-focused approach to customers living in our Independent Living Schemes. You will manage a caseload of support cases including long-term, short-term and social isolation cases, regularly carrying out support assessments and reviews to establish customers' needs.
Key Responsibilities: The role generally involves working with our most vulnerable customers in the older age group in schemes and in their homes, so experience in this area would be helpful. A good understanding of the safeguarding vulnerable adults procedures and the confidence to signpost customers to other services would also be desirable. Liaising with internal and external agencies in the community, with the wider Independent Living Scheme team, is key to providing a customer-focused and integrated service. Therefore, strong communication and inter-personal skills are essential.
What We're Looking For: To be successful here, you'll need to genuinely care about people - a friendly and approachable person who prefers working together to solve problems rather than telling people what to do. You'll need to be hardworking, resilient and be confident enough to make decisions and take action when needed.
You will be someone who:
- Has experience working with older and vulnerable people, as well as time in a customer-focused environment
- Is curious and does not shy away from having difficult conversations
- Has excellent knowledge of safeguarding procedures
- Is proficient in the use of computer applications
- Ideally has spent time working within a social housing organisation
- Is enthusiastic and has a positive problem-solving nature
- Brings a commitment to our DNA and will be a great ambassador for Bromford.
Additional Information: Regular travel is required, so you will need access to a car and a full driving licence. The role is subject to an enhanced DBS and adult barred list check.
Ready to Apply? If you're passionate about making a difference and meet the criteria above, we'd love to hear from you! Apply now and take the first step towards a rewarding career with Bromford.
Application Deadline: The closing date is Sunday 19 October with interviews taking place on Friday 24 October 2025, at our Riverside Court Office, Chipping Sodbury.
About us
We're part of one of the biggest housing associations in the country, Bromford Flagship. As Bromford, our purpose is simple and honest: we invest in homes and relationships so that people can thrive.
We provide over 47,000 homes in the West Midlands and West of England; we have relationships with more than 112,000 customers; we have a strong balance sheet and we plan to deliver 11,000 more homes by 2032.
But we're only just getting started.
Through place-based working, our people build progress from the ground up. You'll find us at the heart of the communities we serve, forging stronger neighbourhood relationships, reacting faster to shifting needs, and planning smarter.
And we've created a thriving place of our own - giving brilliant people like you the tools and opportunities to build a future.
With development that helps you grow in your role, build future-ready skills, and perform at your best. All within a vibrant and inclusive culture guided by our DNA (https://www.bromford.co.uk/careers/working-for-bromford/).
We're a place for people determined to make a difference.
Bromford. A place to make your own.
Diversity Statement
We are committed to recruiting, developing and retaining colleagues who are representative of the diverse communities we work with. This commitment is embedded in our DNA, and we are striving to build an inclusive workplace culture where all colleagues feel valued and respected, and individuality is celebrated. We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve.
We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people, women, and members of the LGBTQIA+ community.
Great Place To Work Certified
Bromford have once again been certified as a Great Place To Work (Nov 24 - Nov 25). The 2024 Great Place to Work Trust Index Survey highlighted that our employees believe we have an amazing company culture and that 91% of our employees were made to feel welcome when they joined us. We are also proud to have been named as one of the UK's Best Workplaces for Women for two years running (2023 and 2024) demonstrating that all colleagues, regardless of gender, can thrive at Bromford.
Benefits
Flexible benefits
Learning and development
Private medical cover
Work-life balance
Pay and financial wellbeing
Health and wellbeing