Role Profile
What's the role?
You will:
I will ...
What's the role?
You will:
- Manage a caseload of welfare calls/support calls/visits to those customers receiving a bronze/silver/gold level of service. Ensure customers are provided services & offered support that enables them to maintain independent lives within their own homes in a sheltered environment.
- Carry out an in-depth needs assessment and complete annual reviews with all customers to ensure support levels are appropriate to meet their needs.
- To participate in the selection and verification process for new customers entering the service, ensuring appropriate, hands-on, pre-tenancy work is undertaken to complete an assessment of relevant needs and ensure maximisation of the service.
- Work collaboratively with all other teams within Homes in Sedgemoor to provide a holistic approach.
- Work closely across teams to support our customers to increase their independence, health & wellbeing.
- Work to deliver a range of activities specified in the initial support assessment. Which can include, but is not limited to, supporting tenants with; hobbies, befriending services, accessing cultural activities, paid work and volunteering, training and educational activities, shopping, and gardening.
- Actively encourage individuals to achieve their goals, provide emotional support to them by actively listening to how they feel and promote a positive outcome-based approach.
- Deliver a range of proactive services that respond to the needs and aspirations of customers. Services include intensive housing support, sheltered housing management and low-level housing management issues.
- Provide individuals with advice and support on how to maintain their personal safety and security, raise awareness about potential forms of abuse and how to balance risk with an active and meaningful life within current safeguarding, health & safety and risk assessment requirements.
- Understand what matters to residents by having the right conversation & identifying the right problem to solve.
- Build and maintain positive links with voluntary and neighbourhood groups to promote social inclusion, tackle loneliness and increase customer involvement.
- Access appropriate funding and work in partnership with others, to support the delivery of a variety of activities & social events.
- Ensure we have accurate and up-to-date customer information on our systems.
- A current driving licence
- A desire to support vulnerable people
- Well-developed IT, communication, and interpersonal skills.
- The ability to work professionally and collaboratively with other teams across the organisation to achieve great outcomes for our customers.
- A high degree of problem-solving skills.
- The ability to apply your skills to motivate, support, influence and organise work to deliver high quality services.
- Represent the service and the wider organisation.
- Support the team and customers to facilitate staff rotation as necessary.
- The ability to network and develop strong partnership working across the geographical area in which the service is delivered.
- The ability to research and access funding opportunities
I will ...
- Display and demonstrate behaviours that reflect our corporate values and put customers first.
- Contribute and be proactive at 121s, team meetings and performance & development reviews.
- Successfully meet agreed key performance indicators
- Maximise funding opportunities.
- Develop positive and productive working relationships both internally and externally with relevant colleagues and other stakeholders and partners.
- Identify and support the management of risk and health and safety associated with my service area.
- Ensure that our policies and procedures are implemented consistently and ensure performance information is accurately recorded.