The Vacancy
We're looking for an experienced Independent Living Officer join our busy Support Services team to deliver support to customers in their homes and the community, providing housing related support, advocating for them and empowering them to sustain their independence.
Does that sound like you? If so, keep reading about this exciting opportunity.
Please note that this vacancy is covering maternity leave starting in January 2025 for 9 months and the working hours are 18.5 hours per week.
What you'll be doing:
About us:
We own and manage around 5000 homes with a £23 million turnover and our mission is to "we partner with customers and communities to shape places people are proud to call home." We pride ourselves on being a forward-thinking progressive housing association reflective of what is an ever- changing sector. With housing being high on the public's agenda, Greatwell Homes continues to grow.
In return you will benefit from 25 days annual leave, health cash plan (following probation), the ability to work flexibly and the option of a Social Housing Pension Scheme.
Please note that we reserve the right to close this advert early for the right candidate.
About Us
Greatwell Homes is a rewarding place to work. As a not-for-profit organisation, we're committed to providing great services and high-quality living environments.
Our staff are committed to meeting customer needs and helping to make our local neighbourhoods great places to live.
We value our staff and always look for ways in which we can help them develop their skills and knowledge.
Benefits
Cycle to
work scheme
Employee
assistance program
Eyecare
Vouchers
Gym
membership
Life milestone
awards
Pensions
Perkbox
Simply
health
Values
Inclusion
Collaboration
Kindness
Customer-focused
Adaptability
We're looking for an experienced Independent Living Officer join our busy Support Services team to deliver support to customers in their homes and the community, providing housing related support, advocating for them and empowering them to sustain their independence.
Does that sound like you? If so, keep reading about this exciting opportunity.
Please note that this vacancy is covering maternity leave starting in January 2025 for 9 months and the working hours are 18.5 hours per week.
What you'll be doing:
- Assess needs of prospective customers to ensure all needs can be appropriately met by the service.
- Complete support plans for every customer to include budget management, benefits advice, housing management, form filling, daily living skills, lifelines and needs assessments, referring onto other agencies where appropriate.
- Complete comprehensive risk assessments for every customer to manage risk posed to and by them.
- Ensuring the scheme is safe and secure for staff and customers through checks daily, weekly and monthly.
- Undertake regular housing management tasks such as identifying, reporting and following up repairs. Liaise internally with other departments to ensure excellent customer experience.
- Experience of working in a customer facing role, achieving successful outcomes in the delivery of services that meet customer needs.
- Experience of social care sector and working with vulnerable people.
- Experience in undertaking risk and needs assessments.
- Empathy and a good understanding of the issues faced by older and vulnerable customers including health conditions and social difficulties.
- Determined and persistent person. Willing to keep going and overcome challenges to achieve the best outcome for customers.
About us:
We own and manage around 5000 homes with a £23 million turnover and our mission is to "we partner with customers and communities to shape places people are proud to call home." We pride ourselves on being a forward-thinking progressive housing association reflective of what is an ever- changing sector. With housing being high on the public's agenda, Greatwell Homes continues to grow.
In return you will benefit from 25 days annual leave, health cash plan (following probation), the ability to work flexibly and the option of a Social Housing Pension Scheme.
Please note that we reserve the right to close this advert early for the right candidate.
About Us
Greatwell Homes is a rewarding place to work. As a not-for-profit organisation, we're committed to providing great services and high-quality living environments.
Our staff are committed to meeting customer needs and helping to make our local neighbourhoods great places to live.
We value our staff and always look for ways in which we can help them develop their skills and knowledge.
Benefits
Cycle to
work scheme
Employee
assistance program
Eyecare
Vouchers
Gym
membership
Life milestone
awards
Pensions
Perkbox
Simply
health
Values
Inclusion
Collaboration
Kindness
Customer-focused
Adaptability