Intensive Housing Management Worker
GreenSquareAccord
Coventry, UK
Published 3 days ago
Housing / Neighbourhood management
Job Title: Intensive Housing Management Worker
Job Location: CV5 - Coventry
Salary: £13.24 per hour
Contract type: Permanent
Working hours: 25 hours per week
Monday - Friday, 3 & 1/2 days a week - may be asked to participate in the out of hours rota
About the role
The role involves providing practical housing-related support to homeless offenders to help them sustain their tenancies and live independently. Key responsibilities include assisting with tenancy management, supporting rent payments and benefit claims, ensuring properties are clean and well-maintained, and working closely with support staff to identify and address residents` needs. The role also involves safeguarding responsibilities, promoting personal responsibility, and encouraging residents to maintain their accommodation and manage their finances effectively.
Please note that if you are successful in this role, we will require a DBS check to be completed. Further details will be sent following offer.
About you
We are looking for someone who has experience in housing support or working with vulnerable groups, particularly homeless individuals or offenders, knowledge of tenancy management, housing benefits, and basic property maintenance. Has a strong understanding of safeguarding practices and procedures.
Experience and feel confident in handling rent collection, monitoring arrears, and preparing related reports,familiar with benefit systems, including assisting with claims and liaising with relevant agencies.
Ability to work collaboratively with support workers and other professionals, is empathetic and non-judgmental - understands the complex needs of homeless offenders and treats them with dignity and respect.
Organised and detail-oriented - able to manage tasks like reporting, rent tracking, and void property checks efficiently.
Excellent communicator - able to clearly explain responsibilities to residents, advocate on their behalf, and work well within a team.
Problem-solver - can proactively address challenges, whether related to property issues, benefits, or resident behaviour.
Resilient and calm under pressure - able to handle challenging situations in a professional and supportive manner.
Proactive and responsible - takes initiative in maintaining housing standards and ensuring residents meet tenancy obligations.
About us
We are GSA, we provide affordable homes and services that create a foundation from which people in our communities can thrive.
We own and manage 25,000 homes in diverse communities across the West Midlands and Southwest.
Everyone deserves a home, it`s a place from which we build our future, we thrive at home.
We are proud to play an active role in dealing with the consequences of the housing crisis, by providing affordable homes for people in our communities who need them most.
Often a home is all someone needs, but when our customers need more, we offer a range of services, including care, money advice and coaching to support them.
We also provide care and support to some of the most vulnerable people in society. This includes support for people who are homeless, experiencing domestic violence or are part of the criminal justice system.
The GSA Way
We know that how we do things is just as important as what we do. To help us make a difference, together, we created the GSA Way.
A culture we commit to, aspire to, and live and breathe. Commitments and behaviours which together make our organisation what it is.
Our five core commitments are:
Benefits
In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes.
If this sounds like the exciting new challenge you`ve been waiting for, we`d love to hear from you.
All individuals who apply to work at GreenSquareAccord are considered on their merits in line with our Diversity and Inclusion strategy and policy.
GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the `essential eligibility criteria` for the role, as detailed in the job description, are guaranteed an interview.
If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.
Job Location: CV5 - Coventry
Salary: £13.24 per hour
Contract type: Permanent
Working hours: 25 hours per week
Monday - Friday, 3 & 1/2 days a week - may be asked to participate in the out of hours rota
About the role
The role involves providing practical housing-related support to homeless offenders to help them sustain their tenancies and live independently. Key responsibilities include assisting with tenancy management, supporting rent payments and benefit claims, ensuring properties are clean and well-maintained, and working closely with support staff to identify and address residents` needs. The role also involves safeguarding responsibilities, promoting personal responsibility, and encouraging residents to maintain their accommodation and manage their finances effectively.
Please note that if you are successful in this role, we will require a DBS check to be completed. Further details will be sent following offer.
About you
We are looking for someone who has experience in housing support or working with vulnerable groups, particularly homeless individuals or offenders, knowledge of tenancy management, housing benefits, and basic property maintenance. Has a strong understanding of safeguarding practices and procedures.
Experience and feel confident in handling rent collection, monitoring arrears, and preparing related reports,familiar with benefit systems, including assisting with claims and liaising with relevant agencies.
Ability to work collaboratively with support workers and other professionals, is empathetic and non-judgmental - understands the complex needs of homeless offenders and treats them with dignity and respect.
Organised and detail-oriented - able to manage tasks like reporting, rent tracking, and void property checks efficiently.
Excellent communicator - able to clearly explain responsibilities to residents, advocate on their behalf, and work well within a team.
Problem-solver - can proactively address challenges, whether related to property issues, benefits, or resident behaviour.
Resilient and calm under pressure - able to handle challenging situations in a professional and supportive manner.
Proactive and responsible - takes initiative in maintaining housing standards and ensuring residents meet tenancy obligations.
About us
We are GSA, we provide affordable homes and services that create a foundation from which people in our communities can thrive.
We own and manage 25,000 homes in diverse communities across the West Midlands and Southwest.
Everyone deserves a home, it`s a place from which we build our future, we thrive at home.
We are proud to play an active role in dealing with the consequences of the housing crisis, by providing affordable homes for people in our communities who need them most.
Often a home is all someone needs, but when our customers need more, we offer a range of services, including care, money advice and coaching to support them.
We also provide care and support to some of the most vulnerable people in society. This includes support for people who are homeless, experiencing domestic violence or are part of the criminal justice system.
The GSA Way
We know that how we do things is just as important as what we do. To help us make a difference, together, we created the GSA Way.
A culture we commit to, aspire to, and live and breathe. Commitments and behaviours which together make our organisation what it is.
Our five core commitments are:
- We believe our customer is everything
- We are one team
- We are supportive and caring
- We are business-minded for social purpose
- We are curious and ambitious.
Benefits
In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes.
- Trust based flexible working and supportive and friendly teams
- 25 days annual holiday entitlement, increasing to 30 days
- One day off for your birthday
- Opportunity to buy or sell annual leave
- A defined contribution pension scheme GSA matches up to 6% contributions
- We offer a service which provides 24/7 online GP appointments, second medical opinions, health checks, mental health support, 24/7 medical health helpline, wellbeing app, nutrition advice and fitness plans and legal and financial support.
- Access to Blue Light discount card membership
- Confidential Employee Assistance Programme (EAP).
- Cycle to work Scheme
- Eligible for occupational sick pay
If this sounds like the exciting new challenge you`ve been waiting for, we`d love to hear from you.
All individuals who apply to work at GreenSquareAccord are considered on their merits in line with our Diversity and Inclusion strategy and policy.
GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the `essential eligibility criteria` for the role, as detailed in the job description, are guaranteed an interview.
If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.