Kings Barton Housing Association - Housing Officer

Please note this is not a Bath & North East Somerset Council Vacancy.

We have an opportunity for a part time Housing Officer to join King's Barton Housing Association and our team of six in our office in Kingswood on a permanent part time basis. The role is for 17.5 hours per week Monday to Friday.

Specific Responsibilities:

1. To act as the first point of contact for tenants and prospective tenants.
2. Undertake duties and home visits in connection with the housing management service as required.
3. To manage rent arrears, tenancy management and enable tenancy sustainment in line with policy and procedures for designated properties and to cover for the other Housing Officer in their absence.
4. Dealing with queries and enquiries as appropriate via post, e-mail, telephone and office visits and liaising with contractors/organisations as necessary.
5. Dealing with all aspects of office administration including filing, updating, and maintaining records and files, in line with GDPR requirements.
6. To carry out site visits to monitor health and safety including fire safety annual visits and lift servicing, monitor cleaning and gardening contractors and liaise with tenants over site improvements.
7. To carry out individual tenancy audits on a rolling cycle, completing reports, updating records, and highlighting any concerns to the Housing Manager.
8. To manage void properties, including pre void checks, dealing with notice periods, next of kin as needed, void checks, liaising with contractors, identifying priority waiting list and HomeChoice applicants, sign up and managing probationary tenants.
9. Tenant liaison during major works programmes.
10. Participate in out of hours rota.
11. To identify safeguarding and tenant welfare concerns and liaise with Housing manager.
12. Any other duties or responsibilities as required which are commensurate with the post of Housing Officer.

About Us:

Kings Barton Housing Association (KBHA) is a small housing association committed to providing and maintaining good quality one and two bedroomed homes to the best standards possible, to people aged 55 years and above. Our office opening hours are 09:00am - 12:30pm Monday to Friday. Onsite parking subject to availability.

Our Objectives are:

Our Values are:

1. To keep our commitments to customers and to keep customers at the heart of decision making.
2. Promoting equality of opportunity, through respecting diversity.
3. To be consistent in all our activities and impartial in our approach to delivering services.
4. Putting customers first, through listening to them and understanding their needs.
5. Valuing our staff and encouraging them to take individual responsibility for problems and finding solutions.
6. Being supportive to customers, colleagues, Board, and other stakeholders.

Application Details:

Please send a copy of your C.V with a covering letter to carly@kingsbarton.co.uk

Please contact Carly Cox on 01179 611171 if you have any questions regarding the role.

Website address:

www.kingsbarton.co.uk