Are you a motivated and collaborative professional with a keen eye for detail and a passion for leasehold management?
If youre pro-active and detail driven and enjoy solving problems, supporting customers, and working with a welcoming and friendly team, this could be the perfect next step in your career.
This is a job-share position, working Wednesday to Friday, with full days on Thursday and Friday.
What Youll Be Doing
Youll be the go-to person for our leaseholders, shared owners, garage customers, and tenants buying their homes through Right to Buy.
Your work will include:
What were looking for
Someone who:
Youll join a knowledgeable, welcoming team where your ideas matter and your development is encouraged. We work together, share expertise, and take pride in delivering a service our customers can rely on.
This post is not suitable as a job share opportunity.
As this role is public facing, applicants will need to demonstrate, at interview, their competency to converse and provide advice and guidance to members of the public, in spoken English to CEFR level C2: Can express themselves spontaneously at length with a natural conversational flow, avoiding or backtracking around any difficulty so smoothly that the person with whom they are conversing is hardly aware of it.
Hybrid working arrangements are available for this role. Each role at CYC is different and your working arrangements will be determined based on the requirements of the role and in collaboration with you and your needs as part of the recruitment process. Your contractual location will be the designated council office for your team.
The duties of this post require the postholder to undertake a basic Criminal Record check (unspent convictions only) via the Disclosure and Barring Service.
The Council is committed to investing in the talent and wellbeing of our staff and can offer a generous annual leave allowance, access to the Local Government Pension Scheme, comprehensive Health & Wellbeing initiatives and a reward package which recognises your contribution. We can offer flexible working practices, community engagement and volunteer activities and, as part of our commitment to you, promote continuous Learning & Development. In addition we also offer a growing range of discounts, rewards and savings.
For further information or an informal discussion please contact Richard Jones at richard.jones@york.gov.uk or on 01904 553643
or
Kate Grandfield at kate.grandfield@york.gov.uk or on 01904 554067.
Closing date: Tuesday 28 April at 12 midnight
Interview date: Wednesday 6 May
If youre pro-active and detail driven and enjoy solving problems, supporting customers, and working with a welcoming and friendly team, this could be the perfect next step in your career.
This is a job-share position, working Wednesday to Friday, with full days on Thursday and Friday.
What Youll Be Doing
Youll be the go-to person for our leaseholders, shared owners, garage customers, and tenants buying their homes through Right to Buy.
Your work will include:
- Interpreting leases and legal documents
- Managing complex customer queries
- Ensuring compliance with legislation, especially around service charges and Right to Buy
- Providing clear, confident advice in a way people can understand
What were looking for
Someone who:
- Would be confident working with leases and legal information
- Communicates clearly and professionally
- Can handle challenging conversations with empathy and firmness
- Is organised, proactive, and committed to doing things well
- Understands (or is keen to learn) the legislation around Right to Buy
- Enjoys being part of a supportive, collaborative team
Youll join a knowledgeable, welcoming team where your ideas matter and your development is encouraged. We work together, share expertise, and take pride in delivering a service our customers can rely on.
This post is not suitable as a job share opportunity.
As this role is public facing, applicants will need to demonstrate, at interview, their competency to converse and provide advice and guidance to members of the public, in spoken English to CEFR level C2: Can express themselves spontaneously at length with a natural conversational flow, avoiding or backtracking around any difficulty so smoothly that the person with whom they are conversing is hardly aware of it.
Hybrid working arrangements are available for this role. Each role at CYC is different and your working arrangements will be determined based on the requirements of the role and in collaboration with you and your needs as part of the recruitment process. Your contractual location will be the designated council office for your team.
The duties of this post require the postholder to undertake a basic Criminal Record check (unspent convictions only) via the Disclosure and Barring Service.
The Council is committed to investing in the talent and wellbeing of our staff and can offer a generous annual leave allowance, access to the Local Government Pension Scheme, comprehensive Health & Wellbeing initiatives and a reward package which recognises your contribution. We can offer flexible working practices, community engagement and volunteer activities and, as part of our commitment to you, promote continuous Learning & Development. In addition we also offer a growing range of discounts, rewards and savings.
For further information or an informal discussion please contact Richard Jones at richard.jones@york.gov.uk or on 01904 553643
or
Kate Grandfield at kate.grandfield@york.gov.uk or on 01904 554067.
Closing date: Tuesday 28 April at 12 midnight
Interview date: Wednesday 6 May