Lettings Officer
Hightown Housing Association
Hemel Hempstead, UK
Published 1 week ago
Housing / Neighbourhood management
Lettings Officer - £36,435 pa
The Lettings Officer will be part of the Tenant Services Team, providing a highly professional customer focused lettings service to applicants for Hightown's rented housing. Liaising with Local Authority Partners and Hightown's Housing Officers, the Lettings Officer will work to ensure that Hightown's rented homes are let swiftly and appropriately.
Duties will include advertising properties, assessing applicants and preparing for tenancies to start; Working closely with local authorities the Lettings Officer, will seek to improve the level of service in response to demand for housing, regulatory requirements and best practice.
Duties will include co-ordinating activity to turn around empty properties within target times, ensuring that sufficient and accurate information about properties is available to applicants, including the correct rent information, processing tenancy terminations, advertising properties, liaising with other Hightown departments regarding the timing of new builds and relets, processing nominations and applications, arranging viewings and maintaining Hightown's internal transfer list. Administrative processes to support this work are carried out by the Housing Management Administrators.
Key Responsibilities:
Benefits
In return for your hard work and commitment, we offer a considerable benefits package.
This includes:
Hightown is a charitable housing association operating principally in Hertfordshire, Bedfordshire, Buckinghamshire and Berkshire. We believe everyone should have a home and the support they need, so our aim is to build new homes and to provide excellent housing and support.
We currently manage over 8,000 homes and employ over 1,000 full and part time staff from our head office in Hemel Hempstead. We have an annual turnover of £120 million and a development programme that will deliver over 400 new affordable homes each year.
If you are interested in joining our friendly team, please apply below.
Closing Date: Sunday 29th December 2024
Interview Date: Wednesday 8th January 2025
To stay safe in your job search we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search.
We are an Equal Opportunities & Disability Confident Employer.
The Lettings Officer will be part of the Tenant Services Team, providing a highly professional customer focused lettings service to applicants for Hightown's rented housing. Liaising with Local Authority Partners and Hightown's Housing Officers, the Lettings Officer will work to ensure that Hightown's rented homes are let swiftly and appropriately.
Duties will include advertising properties, assessing applicants and preparing for tenancies to start; Working closely with local authorities the Lettings Officer, will seek to improve the level of service in response to demand for housing, regulatory requirements and best practice.
Duties will include co-ordinating activity to turn around empty properties within target times, ensuring that sufficient and accurate information about properties is available to applicants, including the correct rent information, processing tenancy terminations, advertising properties, liaising with other Hightown departments regarding the timing of new builds and relets, processing nominations and applications, arranging viewings and maintaining Hightown's internal transfer list. Administrative processes to support this work are carried out by the Housing Management Administrators.
Key Responsibilities:
- To have a detailed knowledge of Hightown's voids, allocations and lettings policies for each tenure type and provide advice on this to internal and external stakeholders.
- To take prompt action on all void properties to ensure that they are let as quickly as possible and well within target times; working closely with those responsible for the various administrative processes involved.
- Advertise properties in accordance with the requirements of the each local Authority's requirements, including creating adverts on Locata, or similar systems, and completing requests for nominations.
- To undertake comprehensive pre-tenancy assessments and submit these to the Income Recovery and Lettings Team Manager for approval
- To keep abreast of current legislation regulatory requirements and best practice.
Benefits
In return for your hard work and commitment, we offer a considerable benefits package.
This includes:
- Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service
- Regular support from your line manager and colleagues
- Annual bonus based on satisfactory performance
- Monthly attendance bonus on top of your basic salary
- Annual salary and cost of living review
- Commitment to health and wellbeing with the Five Ways to Wellbeing
- Ongoing professional development and support to deliver outstanding support
- Workplace pension scheme and life assurance of three times your annual salary
- Refer-a-friend scheme: Earn a £130 bonus for each friend you refer to work for us
- Friendly and supportive team environment
- Employee assistance helpline
- Mileage paid for car usage
- Well-equipped on-site gym
Hightown is a charitable housing association operating principally in Hertfordshire, Bedfordshire, Buckinghamshire and Berkshire. We believe everyone should have a home and the support they need, so our aim is to build new homes and to provide excellent housing and support.
We currently manage over 8,000 homes and employ over 1,000 full and part time staff from our head office in Hemel Hempstead. We have an annual turnover of £120 million and a development programme that will deliver over 400 new affordable homes each year.
If you are interested in joining our friendly team, please apply below.
Closing Date: Sunday 29th December 2024
Interview Date: Wednesday 8th January 2025
To stay safe in your job search we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search.
We are an Equal Opportunities & Disability Confident Employer.