Job Description
About the role
We have 2 new opportunities for Lettings Officers to join our team in Oldham on a full time permanent contract. You will work closely with several of our customer-facing teams to ensure our homes are let within target and safely deliver the lettings service, in the Guinness Service Style, achieving positive outcomes for Guinness and customers.
You will manage the end-to-end lettings process and focus on the allocation of our homes, conducting applicant eligibility and pre-tenancy procedures.Liaising with development teams and other internal and external stakeholders to ensure a smooth transition from scheme completion to first let.
What we're looking for
We are a customer-focussed organisation, so we know that how we do things is just as important as what we do.
You will need to demonstrate recent experience of providing lettings services within social housing, with a passion for great customer service always striving to enhance customer experience and improve performance. You will also be able to demonstrate the below essential skills and experience:
INDTGP
TJTGP
About Us
The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.
The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
About the role
We have 2 new opportunities for Lettings Officers to join our team in Oldham on a full time permanent contract. You will work closely with several of our customer-facing teams to ensure our homes are let within target and safely deliver the lettings service, in the Guinness Service Style, achieving positive outcomes for Guinness and customers.
You will manage the end-to-end lettings process and focus on the allocation of our homes, conducting applicant eligibility and pre-tenancy procedures.Liaising with development teams and other internal and external stakeholders to ensure a smooth transition from scheme completion to first let.
What we're looking for
We are a customer-focussed organisation, so we know that how we do things is just as important as what we do.
You will need to demonstrate recent experience of providing lettings services within social housing, with a passion for great customer service always striving to enhance customer experience and improve performance. You will also be able to demonstrate the below essential skills and experience:
- Experience & understanding of letting homes in the social housing sector.
- Proven ability to work methodically, follow agreed procedures and accurately record data and information.
- Proven ability to provide timely, accurate and clear responses to routine customer enquiries - by telephone, email, text and in writing.
Experience & understanding of letting homes in the social housing. - Good oral and written communications and 'can do' attitude.
- Exceptional time management and organisational skills
- Able to demonstrate the Guinness Behaviours.
- CIH Housing Practice Level 3 is desirable.
INDTGP
TJTGP
About Us
The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.
The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.