Lettings Officer
The Guinness Partnership
London, UK
Published 4 days ago
Housing / Neighbourhood management
Job Description
The Guinness Partnership is recruiting for a Lettings Officer to join our team in London on a full-time permanent basis.
The successful candidate will work closely with several of our customer-facing teams to ensure our homes are let within target and safely, you will:
As a Lettings Officer, you will juggle lots of different tasks and work to tight deadlines, so as well as having excellent customer service skills, the successful candidates will also possess:
The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
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The Guinness Partnership is recruiting for a Lettings Officer to join our team in London on a full-time permanent basis.
The successful candidate will work closely with several of our customer-facing teams to ensure our homes are let within target and safely, you will:
- Focus on the allocation of our homes.
- Manage the end-to-end lettings process.
- Liaise with development teams and other internal and external stakeholders to ensure a smooth transition from scheme completion to first let.
- Conduct applicant eligibility and pre-tenancy procedures.
As a Lettings Officer, you will juggle lots of different tasks and work to tight deadlines, so as well as having excellent customer service skills, the successful candidates will also possess:
- Experience & understanding of letting homes in the social housing or private rented sector.
- A passion for brilliant customer service and delivering great performance.
- Exceptional time management and organisational skills
- An understanding of the importance of regular consistent communication - by phone, email, text, or letter.
- Great listening skills and a 'can do' attitude.
- The ability to recognise the importance of service improvement with a focus on great customer outcomes.
- Excellent attention to detail and the ability to follow agreed procedures and processes.
The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
TJTGP
REEDTGP