Lettings Officer
Alliance Homes Group
Portishead, UK
Published 1 week ago
Housing / Neighbourhood management
The vacancy
27 hours per week - across 5 days, can be discussed at interview
Actual - £25,212 per annum
Our Customer Income and Lettings Team are a high performing team which prides itself on exceptional customer service - tailoring our services to customers' needs and putting them at the heart of every decision we make.
As part of this team, you will be responsible for the day-to-day delivery of our Letting processes with a focus on the very start of their tenancy and getting this off to the best possible start for our customers.
You will be responsible for the housekeeping of prospective, current and former customers in our systems to ensuring documents and communications are accurate. You will also keep action plans up to date with key dates and close to make sure the reporting data is accurate and void loss mitigated.
Our customers will:
• Know what to expect from us and understand clearly what we expect of them.
• Feel assured that if a problem arises, we will listen carefully, communicate effectively and act quickly and professionally to resolve it, involving them at every stage of the process
• Have support in place when they need it.
About You
With experience and a sound knowledge of housing legislation, policy and practice you will be able to manage a busy and varied workload, sometimes with short deadlines and minimal supervision.
The customers are at the centre of what we do so you will be able to relate to customers with delivering the service with the customers' needs in mind, responding to customer concerns with tact and sensitivity and be firm when required.
The successful candidate will also be subject to a satisfactory Enhanced DBS check. Due to the nature of the role, a full driving licence with your access to your own car or alternative transport is required.
Our Housing Team are great example of a collaborative and proactive working culture, going the extra mile for our customers, and making our houses, their homes. They also take advantage of upskilling and development opportunities within their role.
We review applications when received, so we may close the vacancy early if we find that perfect candidate. If the role takes your interest, then apply now!
Alliance life
At Alliance we want to create places to live that our customers are proud to call home.
Our teams care about the lives of the people who live in our 7000 homes. We want our customers to belong, feel safe, and thrive in a successful community.
Our values are what makes us tick. Our colleagues bring their AGAME to deliver great services and to support each other to be the best they can be.
AMBITIOUS FOR ALL - We are one team, aiming high for our customers.
GENUINE - We are authentic and encourage everyone to be themselves.
AWAKE TO OPPORTUNITY - We are constantly curious and drive innovation through collaboration.
MAKE THE DIFFERENCE - we are proactive and strive to make a positive impact.
EFFECTIVE - We are professional and can be relied on to achieve consistently good results.
We want you, to be you
Alliance Homes is committed to building a workforce that reflects the diversity of our customers and communities. We're creating a values-led culture and want to build a truly inclusive workplace, where all our colleagues have opportunities and are celebrated for making a real difference.
We welcome applications from a diverse range of talented individuals who can help us reach this goal.
We are proud to be a Disability Confident Leader. We guarantee that any individual with a disability, a member of the LGBTQ+ community or those from an underrepresented Ethnic group, will get an interview if they match the minimum essential criteria for the role.
We want you to have every opportunity to showcase your talents so please let us know if there is anything we can do to make the recruitment process work for you (adjustments due to a disability e.g dyslexia, times of the day to avoid due to childcare or caring responsibilities to name a few).
Vacancies to fit you
Here, you can work where and how you choose*. It's about outputs rather than time spent in the office. You can work from one of our hubs, your home, or by connecting to a hotspot if you're out and about.
We've created flexible workspaces where everyone is welcome and invested in technology so you can log in anywhere and anytime and take control of your work/life balance.
Our head office in Portishead is situated by the Marina, with free parking and within easy walking distance to high street shops, coffee bars, restaurants, and several supermarkets. The offices are newly refurbished offering a modern 'agile' and collaborative working environment.
If you need any support with your application, please call 03000120120 or email askhr@alliancehomes.org.uk and we will be happy to help.
*dependant on role
The benefits
25 days annual leave plus bank holidays
Your Alliance Day - a day off on your work anniversary
Family
Friendly Leave
Enhanced Pension Scheme
Health Care
Cash Plan
Learning and Development opportunities
Discounts
Portal
Wellbeing
Programme
Make the
Difference Day
Employee
Assistance Programme
27 hours per week - across 5 days, can be discussed at interview
Actual - £25,212 per annum
Our Customer Income and Lettings Team are a high performing team which prides itself on exceptional customer service - tailoring our services to customers' needs and putting them at the heart of every decision we make.
As part of this team, you will be responsible for the day-to-day delivery of our Letting processes with a focus on the very start of their tenancy and getting this off to the best possible start for our customers.
You will be responsible for the housekeeping of prospective, current and former customers in our systems to ensuring documents and communications are accurate. You will also keep action plans up to date with key dates and close to make sure the reporting data is accurate and void loss mitigated.
Our customers will:
• Know what to expect from us and understand clearly what we expect of them.
• Feel assured that if a problem arises, we will listen carefully, communicate effectively and act quickly and professionally to resolve it, involving them at every stage of the process
• Have support in place when they need it.
About You
With experience and a sound knowledge of housing legislation, policy and practice you will be able to manage a busy and varied workload, sometimes with short deadlines and minimal supervision.
The customers are at the centre of what we do so you will be able to relate to customers with delivering the service with the customers' needs in mind, responding to customer concerns with tact and sensitivity and be firm when required.
The successful candidate will also be subject to a satisfactory Enhanced DBS check. Due to the nature of the role, a full driving licence with your access to your own car or alternative transport is required.
Our Housing Team are great example of a collaborative and proactive working culture, going the extra mile for our customers, and making our houses, their homes. They also take advantage of upskilling and development opportunities within their role.
We review applications when received, so we may close the vacancy early if we find that perfect candidate. If the role takes your interest, then apply now!
Alliance life
At Alliance we want to create places to live that our customers are proud to call home.
Our teams care about the lives of the people who live in our 7000 homes. We want our customers to belong, feel safe, and thrive in a successful community.
Our values are what makes us tick. Our colleagues bring their AGAME to deliver great services and to support each other to be the best they can be.
AMBITIOUS FOR ALL - We are one team, aiming high for our customers.
GENUINE - We are authentic and encourage everyone to be themselves.
AWAKE TO OPPORTUNITY - We are constantly curious and drive innovation through collaboration.
MAKE THE DIFFERENCE - we are proactive and strive to make a positive impact.
EFFECTIVE - We are professional and can be relied on to achieve consistently good results.
We want you, to be you
Alliance Homes is committed to building a workforce that reflects the diversity of our customers and communities. We're creating a values-led culture and want to build a truly inclusive workplace, where all our colleagues have opportunities and are celebrated for making a real difference.
We welcome applications from a diverse range of talented individuals who can help us reach this goal.
We are proud to be a Disability Confident Leader. We guarantee that any individual with a disability, a member of the LGBTQ+ community or those from an underrepresented Ethnic group, will get an interview if they match the minimum essential criteria for the role.
We want you to have every opportunity to showcase your talents so please let us know if there is anything we can do to make the recruitment process work for you (adjustments due to a disability e.g dyslexia, times of the day to avoid due to childcare or caring responsibilities to name a few).
Vacancies to fit you
Here, you can work where and how you choose*. It's about outputs rather than time spent in the office. You can work from one of our hubs, your home, or by connecting to a hotspot if you're out and about.
We've created flexible workspaces where everyone is welcome and invested in technology so you can log in anywhere and anytime and take control of your work/life balance.
Our head office in Portishead is situated by the Marina, with free parking and within easy walking distance to high street shops, coffee bars, restaurants, and several supermarkets. The offices are newly refurbished offering a modern 'agile' and collaborative working environment.
If you need any support with your application, please call 03000120120 or email askhr@alliancehomes.org.uk and we will be happy to help.
*dependant on role
The benefits
25 days annual leave plus bank holidays
Your Alliance Day - a day off on your work anniversary
Family
Friendly Leave
Enhanced Pension Scheme
Health Care
Cash Plan
Learning and Development opportunities
Discounts
Portal
Wellbeing
Programme
Make the
Difference Day
Employee
Assistance Programme