Lettings Officer
BDHT / Bromsgrove District Housing Trust
Bromsgrove, UK
Published today
Housing / Neighbourhood management
The Vacancy
Contract: Full Time (Monday-Friday) OR Part Time (min 30 hours per week, Monday-Thursday), Permanent
️ Closing Date: Monday 28th July 2025 at 9:00 AM
️ Interview Date: Monday 11th and Tuesday 12th August 2025 (In Person)
Do you want to be part of an organisation that strives to create sustainable homes & communities?
We have an opportunity for a Lettings Officer to join us to provide an elevated level of service to all housing applicants, providing regular updates and adapting to the customer's needs.
The role
Our Lettings service is an everchanging service that evolves to the needs of the customers and the business. As our Lettings Officer, you will be responsible for the letting of all new build properties and re-let properties owned or managed by the Trust.
You will support our customers from the point of shortlisting them, carrying out accompanied viewings, sign ups, and providing pre-tenancy advice and support throughout the lettings process. You will work with the Void repairs team to ensure that properties are re-let in line with current targets, and you will liaise with the Incomes Team and 360 Support to ensure the effective management of customers rent accounts.
We have moved to a more digital way of working; skills will be required on all forms of technology to complete sign-up of existing stock and new build properties. You will also need to complete mutual exchanges, successions, change of tenancies, offer guidance, support and signposting to help create sustainable homes and communities.
About you
We are looking for a Lettings Officer with knowledge and experience of social housing and the letting of properties.
You will be able to demonstrate experience of working in a customer facing role and the ability to adapt communication style to suit individual needs. Our customers are diverse and can be vulnerable so you will need to have a flexible, caring, understanding and positive approach.
You will have excellent IT skills include previous experience in the use of IT based systems and Microsoft Office. Knowledge of housing law and practice would be advantageous however this is not essential.
A basic DBS check, a valid driving licence and an insured vehicle is required for this role.
We believe in rewarding our team with more than just a salary. Here's what you can look forward to:
Apply now and help us build vibrant communities together-one home at a time.
bdht reserves the right to close vacancies before the stated closing date where the volume of applications is extremely high.
The Company
BDHT employs 170 people and is dedicated to providing excellent services to our customers by having excellent staff. We are very much a learning organisation. We have a major commitment to identifying transferable skills within our employees and creating opportunities for individuals to grow.
BDHT is a people based organisation and our people are actively encouraged to 'bring their whole selves to work'. The things that are important to you become important to us too.
We believe in our people, and actively support them based upon three core themes: 'Look after yourself', 'Look after your colleagues' and 'Look after the business'.
We are a great employer who pays fairly and has excellent terms and conditions. But above all we absolutely recognise that good performance is linked to happy staff, so we actively encourage fun and expect that it is part of the normal working day.
Our Values
Listening
Fair
Honest
Respect
Integrity
Transparent
Inclusive
Our Benefits
Contract: Full Time (Monday-Friday) OR Part Time (min 30 hours per week, Monday-Thursday), Permanent
️ Closing Date: Monday 28th July 2025 at 9:00 AM
️ Interview Date: Monday 11th and Tuesday 12th August 2025 (In Person)
Do you want to be part of an organisation that strives to create sustainable homes & communities?
We have an opportunity for a Lettings Officer to join us to provide an elevated level of service to all housing applicants, providing regular updates and adapting to the customer's needs.
The role
Our Lettings service is an everchanging service that evolves to the needs of the customers and the business. As our Lettings Officer, you will be responsible for the letting of all new build properties and re-let properties owned or managed by the Trust.
You will support our customers from the point of shortlisting them, carrying out accompanied viewings, sign ups, and providing pre-tenancy advice and support throughout the lettings process. You will work with the Void repairs team to ensure that properties are re-let in line with current targets, and you will liaise with the Incomes Team and 360 Support to ensure the effective management of customers rent accounts.
We have moved to a more digital way of working; skills will be required on all forms of technology to complete sign-up of existing stock and new build properties. You will also need to complete mutual exchanges, successions, change of tenancies, offer guidance, support and signposting to help create sustainable homes and communities.
About you
We are looking for a Lettings Officer with knowledge and experience of social housing and the letting of properties.
You will be able to demonstrate experience of working in a customer facing role and the ability to adapt communication style to suit individual needs. Our customers are diverse and can be vulnerable so you will need to have a flexible, caring, understanding and positive approach.
You will have excellent IT skills include previous experience in the use of IT based systems and Microsoft Office. Knowledge of housing law and practice would be advantageous however this is not essential.
A basic DBS check, a valid driving licence and an insured vehicle is required for this role.
We believe in rewarding our team with more than just a salary. Here's what you can look forward to:
- 32 days annual leave plus bank holidays
- Holiday purchase & buy-back schemes
- Team outings with an annual team budget
- Electric vehicle leasing through Octopus Energy
- Pension scheme with SHPS
- Life insurance for pension members
- Employee Assistance Programme
- Mental Health First Aiders
- Healthcare cashback plan via Healthshield
- Retail discounts
- Long Service Awards (given at 1 year, 5 years and in increments of 5 years following this)
- Reimbursement for professional subscription fees
- Corporate Sponsorship opportunities
- Reimbursement for HRT pre-paid certificates
- Reimbursement for annual flu jab
- Free parking and refreshments
- Monthly staff compliments raffle
- Wellbeing calendar of events throughout the year
Apply now and help us build vibrant communities together-one home at a time.
bdht reserves the right to close vacancies before the stated closing date where the volume of applications is extremely high.
The Company
BDHT employs 170 people and is dedicated to providing excellent services to our customers by having excellent staff. We are very much a learning organisation. We have a major commitment to identifying transferable skills within our employees and creating opportunities for individuals to grow.
BDHT is a people based organisation and our people are actively encouraged to 'bring their whole selves to work'. The things that are important to you become important to us too.
We believe in our people, and actively support them based upon three core themes: 'Look after yourself', 'Look after your colleagues' and 'Look after the business'.
We are a great employer who pays fairly and has excellent terms and conditions. But above all we absolutely recognise that good performance is linked to happy staff, so we actively encourage fun and expect that it is part of the normal working day.
Our Values
Listening
Fair
Honest
Respect
Integrity
Transparent
Inclusive
Our Benefits