Lettings Officer
The Guinness Partnership
London, UK
Published today
Housing / Neighbourhood management
Job Description
The Guinness Partnership is recruiting for a Lettings Officer to join a busy thriving team where a passion for delivering brilliant customer service is key. This is a permanent role, offering hybrid working (3 office days per week).
The successful candidate will work closely with several of our resident-facing teams to ensure our homes are let within target and safely, you will:
As a Lettings Officer, you will manage varied tasks and work to tight deadlines, so as well as having excellent customer service skills, the successful candidates will also possess:
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The Guinness Partnership is recruiting for a Lettings Officer to join a busy thriving team where a passion for delivering brilliant customer service is key. This is a permanent role, offering hybrid working (3 office days per week).
The successful candidate will work closely with several of our resident-facing teams to ensure our homes are let within target and safely, you will:
- Focus on the allocation of our homes.
- Manage the end-to-end lettings process.
- Liaise with development teams and other internal and external stakeholders to ensure a smooth transition from scheme completion to first let.
- Conduct applicant eligibility and pre-tenancy procedures.
As a Lettings Officer, you will manage varied tasks and work to tight deadlines, so as well as having excellent customer service skills, the successful candidates will also possess:
- Experience & understanding of letting homes in the social housing or private rented sector.
- A passion for brilliant customer service and delivering great performance.
- Exceptional time management and organisational skills
- An understanding of the importance of regular, consistent communication - by phone, email, text, or letter.
- Great listening skills and a 'can do' attitude.
- The ability to recognise the importance of service improvement with a focus on great customer outcomes.
- Excellent attention to detail and the ability to follow agreed procedures and processes.
INDTGP
TJTGP
REEDTGP