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Lettings Officer

The Guinness Partnership
locationLondon, UK
PublishedPublished: Published today
Housing / Neighbourhood management
Job Description

The Guinness Partnership is recruiting for a Lettings Officer to join a busy thriving team where a passion for delivering brilliant customer service is key. This is a permanent role, offering hybrid working (3 office days per week).

The successful candidate will work closely with several of our resident-facing teams to ensure our homes are let within target and safely, you will:
  • Focus on the allocation of our homes.
  • Manage the end-to-end lettings process.
  • Liaise with development teams and other internal and external stakeholders to ensure a smooth transition from scheme completion to first let.
  • Conduct applicant eligibility and pre-tenancy procedures.
What we're looking for

As a Lettings Officer, you will manage varied tasks and work to tight deadlines, so as well as having excellent customer service skills, the successful candidates will also possess:
  • Experience & understanding of letting homes in the social housing or private rented sector.
  • A passion for brilliant customer service and delivering great performance.
  • Exceptional time management and organisational skills
  • An understanding of the importance of regular, consistent communication - by phone, email, text, or letter.
  • Great listening skills and a 'can do' attitude.
  • The ability to recognise the importance of service improvement with a focus on great customer outcomes.
  • Excellent attention to detail and the ability to follow agreed procedures and processes.
If you're interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the role profile.

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