Lettings Officer
The National Trust For Places of Historic Interest or Natural Beauty
Llandeilo SA19, UK
Published today
Part Time
**Important notice**
In line with our redeployment policy, we'll prioritise applications from National Trust employees who are under formal notice of redundancy.
At the National Trust, we care for places of beauty, nature and history - for everyone, for ever. Our residential properties are part of that story, and we're looking for someone who shares our passion for people and places to help us manage them with care, creativity and professionalism.
This is a part time role offering 18.5 hours a week, we're open to discuss how these hours would suit the best candidate.
The Welsh translation of this advert is available in the attached documents.
What it's like to work here
As a Lettings Officer, you'll play a vital part in the management of our residential let estate. You'll support the specification, refurbishment, letting and ongoing management of residential properties, helping us achieve sustainable standards and deliver a high-quality service to tenants and stakeholders.
What you'll be doing
You'll work closely with the Wales Lettings Manager and other property professionals to maintain accurate tenancy and building condition data, identify opportunities for income generation, and contribute to estate planning. You'll also help coach and support teams locally, sharing your expertise to build capability and raise the Trust's profile.
This is a role where your knowledge and enthusiasm will help bring places to life - not just for those who live in them, but for the communities around them.
You'll be someone who thinks creatively, acts responsibly, and works with purpose - helping us make a lasting difference.
Who we're looking for
Applications from redeployees are assessed against the minimum criteria for the role. In your application, please provide details of how you meet the minimum criteria below:
• experince in property lettings management
• proven experince in delivering great customer service and communicating
• an awareness of compliance and legal obligations within lettings management
• experince in maintaining databases
• demonstrable experince in building good stakeholder relations
Criteria for all other applicants:
• accreditation from Rent Smart Wales, ARLA (or be working towards it), or similar professional recognition
• demonstrable experience in residential lettings and property management
• a good understanding of refurbishment, legislation, and the local lettings market
• strong analytical and data management skills
• excellent communication and relationship-building abilities
• a collaborative, proactive approach and a passion for delivering great service
The package
The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.
• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places
In line with our redeployment policy, we'll prioritise applications from National Trust employees who are under formal notice of redundancy.
At the National Trust, we care for places of beauty, nature and history - for everyone, for ever. Our residential properties are part of that story, and we're looking for someone who shares our passion for people and places to help us manage them with care, creativity and professionalism.
This is a part time role offering 18.5 hours a week, we're open to discuss how these hours would suit the best candidate.
The Welsh translation of this advert is available in the attached documents.
What it's like to work here
As a Lettings Officer, you'll play a vital part in the management of our residential let estate. You'll support the specification, refurbishment, letting and ongoing management of residential properties, helping us achieve sustainable standards and deliver a high-quality service to tenants and stakeholders.
What you'll be doing
You'll work closely with the Wales Lettings Manager and other property professionals to maintain accurate tenancy and building condition data, identify opportunities for income generation, and contribute to estate planning. You'll also help coach and support teams locally, sharing your expertise to build capability and raise the Trust's profile.
This is a role where your knowledge and enthusiasm will help bring places to life - not just for those who live in them, but for the communities around them.
You'll be someone who thinks creatively, acts responsibly, and works with purpose - helping us make a lasting difference.
Who we're looking for
Applications from redeployees are assessed against the minimum criteria for the role. In your application, please provide details of how you meet the minimum criteria below:
• experince in property lettings management
• proven experince in delivering great customer service and communicating
• an awareness of compliance and legal obligations within lettings management
• experince in maintaining databases
• demonstrable experince in building good stakeholder relations
Criteria for all other applicants:
• accreditation from Rent Smart Wales, ARLA (or be working towards it), or similar professional recognition
• demonstrable experience in residential lettings and property management
• a good understanding of refurbishment, legislation, and the local lettings market
• strong analytical and data management skills
• excellent communication and relationship-building abilities
• a collaborative, proactive approach and a passion for delivering great service
The package
The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.
• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places