Shropshire Towns and Rural (STAR) Housing are an arms-length organisation managing homes on behalf of Shropshire Council. We are committed to creating quality homes and vibrant communities by listening to our residents and delivering excellent housing services.
Lettings Officer
Ptarmigan House, Shrewsbury | 37 hours | Permanent
Help turn empty houses into happy homes.
We're looking for a proactive and customer-focused Lettings Officer to join our friendly Housing Services team at STAR Housing. If you enjoy juggling a varied caseload, working with people, and making a real difference to communities, this could be the role for you.
What you'll be doing:
Make a genuine difference to local people and communities
Supportive, collaborative team environment
Local Government Pension Scheme
28 days annual leave (rising to 33 days with 5 years' service)
Opportunities to develop your housing career
Based at Ptarmigan House, Shrewsbury Business Park, with travel across STAR homes as part of the role.
Join us in making a difference in our communities by providing essential housing services and ensuring the safety and comfort of our tenants.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Lettings Officer
Ptarmigan House, Shrewsbury | 37 hours | Permanent
Help turn empty houses into happy homes.
We're looking for a proactive and customer-focused Lettings Officer to join our friendly Housing Services team at STAR Housing. If you enjoy juggling a varied caseload, working with people, and making a real difference to communities, this could be the role for you.
What you'll be doing:
- Managing lettings from start to finish - allocations, tenancy terminations, mutual exchanges and shared ownerships
- Marketing our homes positively to reduce voids and rent loss
- Working closely with colleagues, local authority partners and external agencies to deliver smooth, timely lets
- Supporting customers through the lettings and onboarding process, including those with additional or vulnerable needs
- Keeping accurate records and maintaining high-quality data across our housing systems
- Experience delivering a high-quality, customer-focused service
- Strong organisational skills and the ability to manage competing priorities
- Confidence working with housing data, policies and procedures
- A practical, problem-solving approach and great communication skills
- Housing lettings or allocations experience (or closely related casework) is desirable
Make a genuine difference to local people and communities
Supportive, collaborative team environment
Local Government Pension Scheme
28 days annual leave (rising to 33 days with 5 years' service)
Opportunities to develop your housing career
Based at Ptarmigan House, Shrewsbury Business Park, with travel across STAR homes as part of the role.
Join us in making a difference in our communities by providing essential housing services and ensuring the safety and comfort of our tenants.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.