At Southern Housing, we are committed to ensuring our homes are maintained to the highest possible standards, while providing residents, leaseholders and other stakeholders with a responsive and high-quality service. This role plays an important part in helping us create communities where everyone has a safe home in a place where they are proud to live.
Reporting to the Senior Projects Manager, you'll be responsible for providing a responsive repairs and void surveying service across Southern Housing's owned and managed properties within in our complex repairs team. You'll work closely with residents, leaseholders, colleagues, contractors, consultants, managing agencies and property owners to ensure repairs are completed safely, efficiently and in accordance with all relevant statutory and regulatory requirements.
Your day-to-day responsibilities will include:
• Managing responsive repairs, taking corrective action where required and providing regular progress updates to the Senior Projects Manager.
• Analysing building defects, preparing detailed specifications and recommending appropriate remedial repairs in line with current legislation and building standards.
• Monitoring the performance of contractors and consultants, carrying out post-inspections and quality-control checks to ensure work is completed to the required standard.
• Managing budgets, quotations and estimates in accordance with procurement procedures, while ensuring value for money is achieved.
• Maintaining accurate records and providing a high standard of communication and customer care, including taking ownership of complaints and providing written responses where required.
You'll also contribute to continuous improvement by identifying more efficient and effective ways of delivering the service, recommending improvements to procedures, processes and quality controls, and sharing technical advice with colleagues.
This role will be based from our London or Kent office, with hybrid working available where appropriate and as agreed with your manager.
About the team
You'll be part of the Complex Projects Team, working together to deliver an effective responsive repairs and voids service that keeps our homes safe and well maintained. The team collaborates closely with colleagues across Southern Housing, residents, contractors, consultants and other partners to achieve high-quality outcomes, regulatory compliance, excellent customer service and value for money.
A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.
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