Move On Support Team Leader (Homelessness)
Honeycomb Group
Stoke-on-Trent, UK
Published today
Housing services manager
Full Time
The role
As Move On Support Team Leader, you'll lead a team of Move On Support Officers, ensuring consistent, person centred support for local people impacted by homelessness. You'll follow their journey from first referral to a successful move on, building a culture of accountability, innovation, and collaborative partnership working to deliver outstanding outcomes and sustainable housing solutions.
Job requirements
#Stoke #StokeonTrent #TeamLeader #Homelessness #MoveOnSupport #FixedTerm #FullTime #GreatBenefits #JobsThatGiveBack #ComplexNeeds #HousingCrisis
Who we are
We're part of Honeycomb Group, a team of social-minded brands championing happy homes in our region by providing services and support that help people across Staffordshire and its surrounding areas feel secure, connected and confident.
Homelessness isn't a choice. It can happen to anyone.
Concrete is a local charity, support network and campaigner leading the fight to erase homelessness within Staffordshire and its surrounding areas.
Through a community-led approach, Concrete helps those without a plan, without a voice and without a home build concrete futures by tackling the underlying issues that keep
people from finding and securing a home of their own.
Join us on our fight to make homelessness history across Staffordshire and everywhere.
Why choose us
No matter what brand you're working with across the Honeycomb Group, you can trust us to look after you. Creating a happy home doesn't just apply to our customers, it applies to our staff too. That's why we offer:
A range of discounts at many high-street retailers and well-known brands.
Discounted gym membership at our head office and access to our cycle to work scheme - save money on bikes and equipment.
We offer flexible working, to help you manage your work-life balance.
Annual leave purchase scheme with two chances to join and boost your annual leave- you will also be entitled to time off for public holidays or paid days to take flexibly.
We also give all staff 'My Day'. Whether it's celebrating a birthday, spending time with family or just taking a day off to relax. You can use your My Day for anything that really matters to you.
A commitment to your learning and development with a great onboarding experience, external events, conferences, coaching, training courses and support with professional qualifications.
Keep fit and save money with our cycle to work scheme. Purchase bikes and equipment through your salary and save on tax and national insurance contributions.
Our Employee Assistance Programme gives you free access to 24-hour phone counselling support, health advice and legal advice, 365 days a year and face-to-face counselling options.
Occupational Health services. Access to a range of services, including free eye tests and flu vaccinations.
We never shut the door
At Honeycomb Group we know that a Group full of people from diverse backgrounds and communities makes us better at what we do. This means building a more inclusive and diverse workplace and promoting equality for all regardless of what you look like, where you come from and who you love. We are an equal opportunities employer and welcome applications from everyone. We will not discriminate against any applicant or employee because of race, ethnicity, age, gender, sexual orientation, disability or belief.
As Move On Support Team Leader, you'll lead a team of Move On Support Officers, ensuring consistent, person centred support for local people impacted by homelessness. You'll follow their journey from first referral to a successful move on, building a culture of accountability, innovation, and collaborative partnership working to deliver outstanding outcomes and sustainable housing solutions.
Job requirements
- Manage all referrals into the Move On Support service, ensuring timely triage, effective prioritisation, and smooth allocation to the team. Provide regular progress updates to commissioners, maintaining transparency, evidencing outcomes, and supporting strong partnership relationships.
- Provide day-to-day leadership to your team of Move On Support Officers, ensuring assessments, risk plans, inductions, and person-centred move-on plans are completed to a high standard and in line with strengths-based and trauma-informed practice.
- Oversee the quality and consistency of customer support plans, ensuring monthly reviews are completed and officers deliver effective move-on and tenancy sustainment support.
- Lead on performance monitoring, working with internal teams to track KPIs, quality indicators, and outcomes linked to move-on success and tenancy sustainment.
- Work collaboratively with key partners, including the local authority and other supported accommodation providers.
- Maintain strong awareness of safeguarding procedures, ensuring concerns are identified, acted on, and reported in accordance with organisational and statutory requirements.
- Contribute to operational resilience, including participation in the on-call rota to support 24/7 schemes.
- A degree level qualification, or qualified by experience to an equivalent level
- Experience in housing management.
- CIH Member or willingness to work towards it.
- Strong self-awareness, self-management skills and the ability to demonstrate professionalism at all times.
- Strong business acumen and commercial awareness, excellent communication, influencing and negotiating skills.
- Experience of people management and HR processes.
- Experience of supporting financial processes including expense and invoice processing
- Supporting a culture of continuous improvement.
- Experience of working on project delivery.
- An inspirational leader who can empower, develop and coach others.
- DBS check required.
- Full UK driving licence with access to own vehicle for work.
#Stoke #StokeonTrent #TeamLeader #Homelessness #MoveOnSupport #FixedTerm #FullTime #GreatBenefits #JobsThatGiveBack #ComplexNeeds #HousingCrisis
Who we are
We're part of Honeycomb Group, a team of social-minded brands championing happy homes in our region by providing services and support that help people across Staffordshire and its surrounding areas feel secure, connected and confident.
Homelessness isn't a choice. It can happen to anyone.
Concrete is a local charity, support network and campaigner leading the fight to erase homelessness within Staffordshire and its surrounding areas.
Through a community-led approach, Concrete helps those without a plan, without a voice and without a home build concrete futures by tackling the underlying issues that keep
people from finding and securing a home of their own.
Join us on our fight to make homelessness history across Staffordshire and everywhere.
Why choose us
No matter what brand you're working with across the Honeycomb Group, you can trust us to look after you. Creating a happy home doesn't just apply to our customers, it applies to our staff too. That's why we offer:
A range of discounts at many high-street retailers and well-known brands.
Discounted gym membership at our head office and access to our cycle to work scheme - save money on bikes and equipment.
We offer flexible working, to help you manage your work-life balance.
Annual leave purchase scheme with two chances to join and boost your annual leave- you will also be entitled to time off for public holidays or paid days to take flexibly.
We also give all staff 'My Day'. Whether it's celebrating a birthday, spending time with family or just taking a day off to relax. You can use your My Day for anything that really matters to you.
A commitment to your learning and development with a great onboarding experience, external events, conferences, coaching, training courses and support with professional qualifications.
Keep fit and save money with our cycle to work scheme. Purchase bikes and equipment through your salary and save on tax and national insurance contributions.
Our Employee Assistance Programme gives you free access to 24-hour phone counselling support, health advice and legal advice, 365 days a year and face-to-face counselling options.
Occupational Health services. Access to a range of services, including free eye tests and flu vaccinations.
We never shut the door
At Honeycomb Group we know that a Group full of people from diverse backgrounds and communities makes us better at what we do. This means building a more inclusive and diverse workplace and promoting equality for all regardless of what you look like, where you come from and who you love. We are an equal opportunities employer and welcome applications from everyone. We will not discriminate against any applicant or employee because of race, ethnicity, age, gender, sexual orientation, disability or belief.