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Neighbourhood Coordinator

Community Housing
locationFoley Grove, Kidderminster DY11 7PT, UK
PublishedPublished: Published yesterday
Full Time
The Vacancy

Are you passionate about making a difference in local communities? Do you thrive on building relationships and helping people feel safe and supported in their homes? If so, we'd love to hear from you!

At Community Housing, we put customers at the heart of everything we do. We're looking for a Neighbourhood Coordinator to join our Housing Services team and play a vital role in creating thriving, inclusive communities.

Key Responsibilities:
  • Be the trusted point of contact for customers, providing advice and support to help them sustain successful tenancies.
  • Build strong relationships through regular contact, home visits, and community engagement.
  • Take proactive steps to resolve issues, including tenancy breaches and anti-social behaviour, using early intervention and supportive solutions.
  • Manage a neighbourhood-based caseload, focusing on tenancy sustainment and community & customer wellbeing.
  • Promote safe, welcoming neighbourhoods and encourage resident involvement in community initiatives.
  • Carry out property and neighbourhood inspections, ensuring homes are well-maintained and meet health and safety standards.
What we're looking for:
  • Experience in a customer-focused role, ideally within housing, social care, or community services.
  • Excellent communication skills and a compassionate approach.
  • Confidence in managing challenging conversations calmly and respectfully.
  • Strong organisational skills and the ability to manage a varied caseload.
  • A full UK driving licence and access to a vehicle. (Knowledge of housing legislation and safeguarding is desirable.)
This is a fantastic opportunity to be part of a supportive team that values respect, collaboration, and making a positive impact in our communities.

If you feel you would be the right person for this role, simply click the 'Apply Now' button to start your application.

The Company

The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country. Recently, the company has won multiple workplace environment awards and has an outstanding record of employee satisfaction.

The Benefits

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The Values

  • Innovation
We are creative and fearless in our work.

  • Accountability
We take ownership of our work and lead from the front.

  • Teamwork
We collaborate widely and build supportive environments.

About Us

Community Housing was formed in 2000 through a stock transfer from Wyre Forest District Council. We are a social business and one of Worcestershire's largest Registered Providers of social housing, managing around 6000 homes and offering a range of services that help people to live independently.

We are proud of what we have achieved so far for the people and communities we support. Over the coming years we are focused on helping people to thrive and live independently, knowing they have a secure place they can call home, that they can afford, and with a landlord who cares about them.

Our Corporate Plan will help us to push forward and achieve results for our customers and communities. But even more so, it is our people that will drive our success.

With the right people, with the right skills, knowledge, behaviour, and values we achieve our goals.

When we are looking to recruit, we don't just look for the best skillset or experience, we are also looking for people who will support our vision and 'The Community Way' of doing things.

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The Vision

To provide affordable, quality homes and deliver great services in safe communities.

Our Values

Our RESPECT values sit at the heart of everything we do.

We are committed to showing RESPECT in the way we communicate, deliver services, and how we involve and consider our customers and colleagues.

We understand that our performance is essential to delivering success.

Through working together as One Team, we are building an environment where everyone is proud to work and motivated to do their best.

Join us and together, we can deliver success in 'The Community Way'.

Our Values alternative

We are committed to showing RESPECT in the way we communicate, deliver services, and how we involve and consider our customers and colleagues.

We understand that our performance is essential to delivering success. Through working together as One Team, we are building an environment where everyone is proud to work and motivated to do their best.

Join us and together, we can deliver success in 'The Community Way'.

Our Benefits

We understand the importance of investing in our people. As part of this, we offer a generous package of benefits, holidays, working conditions, and opportunities for career development.

Competitive
Holiday Package

Buy & Sell Holidays

Flexible and Hybrid Working

Family-Friendly Policies

Company Pension Scheme

Salary Boost (Pensions) Scheme

Retirement Gift

Long Service Award

Company Sick Pay Scheme

Health Cash Plan Options

Employee Assistance Programme

Death in Service

Other perks include access to a discounted gym membership, free on-site parking and free refreshments available.

Read more about our offering and benefits here.

Our People

Here are a few comments from some of our colleagues:

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"I came to work for Community Housing as I feel I can make a difference to our customers' lives."

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"I enjoy working within the Care team at Berrington Court. There are always new things to learn, and I am keen to continue learning."

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"I feel CH provides opportunities that are hard to come by, and that we're always looking at ways to better engage with customers, both internally & externally."

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