Neighbourhood Housing Manager (Cover)

Neighbourhood Housing Manager (Cover)

Job no: 509176
Work type: Full time
Salary: 37,522
Location: Neath Port Talbot
Categories: Customer service, Housing / Neighbourhoods
Job Description: Customer & Community

What's great about this role?

This isn't just about managing homes - it's about people, places, and creating thriving communities. You'll take the lead on a neighbourhood of around 300 homes, building meaningful relationships with customers and making a real difference on the ground.

At Pobl, we're proud to target zero evictions. As a Neighbourhood Housing Manager, you'll play a key role in achieving this by knowing your customers, spotting concerns early, and working closely with colleagues in housing support and community development to help people live safely in their homes.

What will your day-to-day involve?

• Proactively managing a variety of housing management functions, including viewings, sign-ups and tenancy management
• Conducting estate visits and property inspections
• Building strong relationships with customers and key internal/external stakeholders to support thriving communities
• Supporting victims of all types of anti-social behaviour and taking appropriate action to resolve issues
• Resolving neighbour disputes and helping manage breaches of tenancy
• Identifying and recording vulnerable customers, signposting or referring them to appropriate support
• Representing Pobl in court, where required

What skills and experience do you need?

You'll bring experience of working in a housing, support, or community-based setting, and feel confident working independently and making decisions. You'll be highly organised, people-focused, and passionate about making a difference in local communities.

Please note: This is a secondment opportunity available to internal colleagues only. If you're interested in applying, please speak with your line manager for secondment approval before submitting your application.

What are the pay and benefits?

• The salary for this role is £37,522 for a 37 hour position
• Working days are predominately Monday to Friday days, we have a blended and flexible approach to the work we deliver. Modern vibrant work spaces and with agile working you can maximise your work-life balance. The role can include working from home, local offices and you will work closely and engage with customers within the local community.
• It is essential for the successful candidate to have a full drivers licence and access to a car
• The successful candidate will need a basic DBS check in place, which we pay for.
• 26 days holiday entitlement plus Bank holidays , rising to 30 days with length of service
• Mileage paid at 45 per mile
• Training and progression opportunities
• All other internal benefits will be available too

What's FREDIE?

At Pobl Group we are guided, in all that we do, by a group of principles that we call FREDIE, these are: Fairness, Respect, Equality, Diversity, Inclusion, Engagement. This means that whatever your background, you will have an equal opportunity at Pobl Group and we encourage you to apply now.

How do you apply?

If you have the skills, experience and enthusiasm required to be our next difference maker, please follow the prompts to apply now. We just need an up-to-date CV, short/ focussed cover letter along with a few contact details so that we can get back in touch with you.

We'll be reviewing applications and inviting to interview as we go - so please don't wait to apply. This advert may close early if we find the right candidate.

If you would like any support with your application or to discuss any adjustments that you may require to support you to application process, please contact group.talent@poblgroup.co.uk or 0300 3735262

If you would like to have an informal chat about the role please reach out to:

sarah.grey-west@poblgroup.co.uk

Advertised: 02 Jul 2025 GMT Daylight Time
Applications close: 08 Jul 2025 GMT Daylight Time

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