Neighbourhood Housing Officer
Fareham Borough Council
Fareham, UK
Published today
Housing / Neighbourhood management
About The Role
Fareham Borough Council is offering an exciting opportunity to join the Fareham Housing Team as a Neighbourhood Housing Officer.
We make a great effort being accessible to our tenants, being out and about in our neighbourhoods and in this role you will be responsible for delivering a high-quality neighbourhood management service to our tenants. Your primary focus will be supporting residents in their tenancies, which involves providing advice and practical assistance and ensuring that all residents live in a safe and well-managed environment.
You will also be expected to handle disputes between neighbours, resolve issues that arise within the community, and take appropriate action in complex or sensitive situations. Addressing rent arrears will be part of your duties, including taking cases to court when necessary. You will be responsible for maintaining the health and safety of tenants and ensuring that appropriate external agencies are involved when additional support is required.
About You
We are looking for someone who is proactive, resilient, committed to delivering excellent customer service and can take initiative when faced with unexpected challenges. Your ability to make fair and consistent decisions under pressure will be key to your success.
Strong communication skills are essential, as you will be dealing with a wide range of people and potentially difficult or sensitive situations. This is a busy and varied role that requires you to be highly organised and adaptable. You should be someone who is calm under pressure and capable of building trust with tenants through empathy and professionalism.
In this role, you'll need to balance the needs of individuals with the requirements of tenancy agreements and council policies, so a fair but firm approach is important. Flexibility, sound judgment, and the ability to work both independently and collaboratively are also vital. A full driving licence is essential, as the role will require travel throughout the borough on a frequent basis.
Interviews are scheduled to place on the 5th August 2025.
For an informal discussion please contact Abi Travers on 01329 824725
About Us
We take pride in receiving feedback from others who say we are a friendly and professional organisation. By working for us you will become part of the team and will play your part in serving our community.
You would be joining one of the most forward-looking borough councils in the South East, a happy team and a well-managed Council. We offer a great pension scheme, authorised parking, tech schemes and a car lease scheme to name a few of the benefits of working for us.
We encourage our employees to make a valuable contribution to the work of the Council by having a trusting and open culture, where ideas are actively sought. We also recognise the value of a highly motivated and engaged workforce. We are committed to ensuring our services are delivered to the highest possible standard and we put the customer at the forefront of everything we do.
Fareham Borough Council is committed to being a disability inclusive employer and in order to support this commitment we are proud to be part of the Government's Disability Confident scheme demonstrating that we will provide a fair and equal route to employment with the Council. Being part of the scheme means we proactively seek to address inequality for those with disabilities by challenging attitudes towards disability, increasing understanding of disability and removing barriers to disabled people and those with long-term health conditions.
Fareham Borough Council is offering an exciting opportunity to join the Fareham Housing Team as a Neighbourhood Housing Officer.
We make a great effort being accessible to our tenants, being out and about in our neighbourhoods and in this role you will be responsible for delivering a high-quality neighbourhood management service to our tenants. Your primary focus will be supporting residents in their tenancies, which involves providing advice and practical assistance and ensuring that all residents live in a safe and well-managed environment.
You will also be expected to handle disputes between neighbours, resolve issues that arise within the community, and take appropriate action in complex or sensitive situations. Addressing rent arrears will be part of your duties, including taking cases to court when necessary. You will be responsible for maintaining the health and safety of tenants and ensuring that appropriate external agencies are involved when additional support is required.
About You
We are looking for someone who is proactive, resilient, committed to delivering excellent customer service and can take initiative when faced with unexpected challenges. Your ability to make fair and consistent decisions under pressure will be key to your success.
Strong communication skills are essential, as you will be dealing with a wide range of people and potentially difficult or sensitive situations. This is a busy and varied role that requires you to be highly organised and adaptable. You should be someone who is calm under pressure and capable of building trust with tenants through empathy and professionalism.
In this role, you'll need to balance the needs of individuals with the requirements of tenancy agreements and council policies, so a fair but firm approach is important. Flexibility, sound judgment, and the ability to work both independently and collaboratively are also vital. A full driving licence is essential, as the role will require travel throughout the borough on a frequent basis.
Interviews are scheduled to place on the 5th August 2025.
For an informal discussion please contact Abi Travers on 01329 824725
About Us
We take pride in receiving feedback from others who say we are a friendly and professional organisation. By working for us you will become part of the team and will play your part in serving our community.
You would be joining one of the most forward-looking borough councils in the South East, a happy team and a well-managed Council. We offer a great pension scheme, authorised parking, tech schemes and a car lease scheme to name a few of the benefits of working for us.
We encourage our employees to make a valuable contribution to the work of the Council by having a trusting and open culture, where ideas are actively sought. We also recognise the value of a highly motivated and engaged workforce. We are committed to ensuring our services are delivered to the highest possible standard and we put the customer at the forefront of everything we do.
Fareham Borough Council is committed to being a disability inclusive employer and in order to support this commitment we are proud to be part of the Government's Disability Confident scheme demonstrating that we will provide a fair and equal route to employment with the Council. Being part of the scheme means we proactively seek to address inequality for those with disabilities by challenging attitudes towards disability, increasing understanding of disability and removing barriers to disabled people and those with long-term health conditions.