Job Description
It's a great time to join Cornwall Housing! We're listening and responding to what our tenants want from us. We're changing the focus of our teams and putting the right resources in place, to move to a new way of working based around localities. And we're investing in our employees - we've increased our annual leave offer and have flexible working options through 'Balance'.
About the role
This is a hands-on, community-based role where no two days are the same. You'll work directly with residents, supporting them to manage their tenancies and live well in their homes. Using your knowledge of housing law and services, you'll take early action to resolve issues, support positive outcomes, and uphold landlord responsibilities. From tackling anti-social behaviour to managing tenancy breaches and improving estates, you'll be out and about on your patch - building stronger, safer neighbourhoods one day at a time.
We want you to care about where you work and make a difference for these residents and communities.
What you'll need to be successful:
Our offer to you
Salary: £35,056.00 - Pro rata
Working Hours: Part Time - 18.5 hours per week - Wednesday PM, Thursday all day and Friday all day (permanent).
Base: Hybrid working - working from office, home, site and in the community as needed. This role requires you to typically work from the office at least 1-2 day/s per week.
Your base will be: West - New County Hall, Truro, TR1 3AY
Our West area centres around Truro city and beautiful Falmouth and their surrounding villages and rural areas, across to the stunning coastlines of Perranporth and St Agnes. We're also expanding around rejuvenation schemes in Redruth and further west.
What you'll get from us in return is:
We are committed to safeguarding the welfare of all our service users, clients and customers. This role is subject to a Basic DBS check. You will be asked to complete the relevant DBS check to be successfully appointed to the role.
To apply
It's really easy to apply for our roles - simply follow the link to create a candidate profile, answer the screening questions and upload a CV and covering letter/statement.
The planned closing date for applications is Sunday 19 October 2025 (midnight). However, we reserve the right to close the vacancy early if sufficient applications are received. So, we recommend that you please submit your application early.
Interviews are planned for Friday 31 October 2025, at our main offices in Chy Trevail, Bodmin.
We are a Disability Confident employer and will offer an interview to applicants under this scheme that meet the essential requirements of the role. We will also work with you to put in place reasonable adjustments when possible.
Contact us
If you'd like to have a discussion about the role, please feel free to contact us at peopleandHandS@cornwallhousing.org.uk or 01872 324 329
Thank you for your interest in supporting our important work at Cornwall Housing, delivering safe homes in strong communities for one and all!
Recruitment Agencies - we are not currently seeking agency support with this vacancy, thank you. Please view our information for recruitment agencies here:https://www.cornwallhousing.org.uk/jobs/recruitment-agencies/
It's a great time to join Cornwall Housing! We're listening and responding to what our tenants want from us. We're changing the focus of our teams and putting the right resources in place, to move to a new way of working based around localities. And we're investing in our employees - we've increased our annual leave offer and have flexible working options through 'Balance'.
About the role
This is a hands-on, community-based role where no two days are the same. You'll work directly with residents, supporting them to manage their tenancies and live well in their homes. Using your knowledge of housing law and services, you'll take early action to resolve issues, support positive outcomes, and uphold landlord responsibilities. From tackling anti-social behaviour to managing tenancy breaches and improving estates, you'll be out and about on your patch - building stronger, safer neighbourhoods one day at a time.
We want you to care about where you work and make a difference for these residents and communities.
What you'll need to be successful:
- Confidence working with people in challenging situations - you'll build long-term relationships with residents, manage sensitive conversations, support vulnerable tenants, and take enforcement action where needed. You'll also represent us in multi-agency meetings, so being calm, credible and professional matters.
- Experience of delivering a technical service and using legislation - you'll be applying landlord and tenancy law and making decisions that impact people's homes and lives. If your experience isn't housing, you'll need transferable evidence of applying technical knowledge in similar roles. In all these scenarios, people skills matter to us just as much.
- Proven experience of casework, partnership working and record keeping - you'll lead complex issues for the benefit of our residents, working with colleagues across other statutory services, health and social care and the Police, so experience in good case management is important.
- Evidence of empowering communities and neighbourhoods - we want to empower our residents to make a difference to their communities so your experience of engagement, improvement projects and involving stakeholders in local decision-making really matters.
- Good judgement and resilience - you'll know when to listen, when to challenge, and when to escalate. This role isn't always easy, and you'll be trusted to manage risk, make fair decisions, and take action in the best interests of residents, the community, and for Cornwall Housing.
- A full UK driving licence and access to a vehicle - this is a patch-based role covering around 500 homes where visibility matters. You'll be out meeting residents, inspecting homes and estates, and taking proactive steps to improve neighbourhoods.
Our offer to you
Salary: £35,056.00 - Pro rata
Working Hours: Part Time - 18.5 hours per week - Wednesday PM, Thursday all day and Friday all day (permanent).
Base: Hybrid working - working from office, home, site and in the community as needed. This role requires you to typically work from the office at least 1-2 day/s per week.
Your base will be: West - New County Hall, Truro, TR1 3AY
Our West area centres around Truro city and beautiful Falmouth and their surrounding villages and rural areas, across to the stunning coastlines of Perranporth and St Agnes. We're also expanding around rejuvenation schemes in Redruth and further west.
What you'll get from us in return is:
- A challenge like no other - Cornwall is unique and so are we!
- A highly competitive total package that includes a decent salary (with annual negotiations with recognised trade unions for cost-of-living salary increases), Local Government Pension Scheme, 28 days annual leave pro rata plus bank hols (rising to 31 days pro rata plus BHs after 5 years' continuous service) with the option to buy more, family friendly policies, and our flexible approach to work
- A senior management team who will listen and support you, and encourage your ideas and creative thinking
- Investment and support in your continuous learning and development
- Access to discounts on entertainment, shops, wellbeing and travel through our on-line portal
- And a chance to really make your mark
We are committed to safeguarding the welfare of all our service users, clients and customers. This role is subject to a Basic DBS check. You will be asked to complete the relevant DBS check to be successfully appointed to the role.
To apply
It's really easy to apply for our roles - simply follow the link to create a candidate profile, answer the screening questions and upload a CV and covering letter/statement.
The planned closing date for applications is Sunday 19 October 2025 (midnight). However, we reserve the right to close the vacancy early if sufficient applications are received. So, we recommend that you please submit your application early.
Interviews are planned for Friday 31 October 2025, at our main offices in Chy Trevail, Bodmin.
We are a Disability Confident employer and will offer an interview to applicants under this scheme that meet the essential requirements of the role. We will also work with you to put in place reasonable adjustments when possible.
Contact us
If you'd like to have a discussion about the role, please feel free to contact us at peopleandHandS@cornwallhousing.org.uk or 01872 324 329
Thank you for your interest in supporting our important work at Cornwall Housing, delivering safe homes in strong communities for one and all!
Recruitment Agencies - we are not currently seeking agency support with this vacancy, thank you. Please view our information for recruitment agencies here:https://www.cornwallhousing.org.uk/jobs/recruitment-agencies/