The Vacancy
We're looking for a confident and proactive Neighbourhood Housing Officer to join our Housing team. This is a fantastic opportunity to deliver high-quality housing management services, manage neighbourhoods within a defined area, and make a real difference to customers and communities.
Does that sound like you? If so, keep reading about this exciting opportunity.
What you'll be doing
At Greatwell Homes, we own and manage around 5,000 homes with a £23 million turnover, and our mission is to "partner with customers and communities to shape places people are proud to call home."
We're proud to be a progressive, forward-thinking housing association, committed to delivering excellent services for our customers and a great working environment for our colleagues.
In return you will benefit from:
• 25 days annual leave
• Health cash plan (following probation)
• Flexible working arrangements
• Access to the Social Housing Pension Scheme
Please note that we reserve the right to close this advert early for the right candidate.
If this sounds like the role for you, we'd love to hear from you - apply today.
About Us
Greatwell Homes is a rewarding place to work. As a not-for-profit organisation, we're committed to providing great services and high-quality living environments.
Our staff are committed to meeting customer needs and helping to make our local neighbourhoods great places to live.
We value our staff and always look for ways in which we can help them develop their skills and knowledge.
Benefits
Cycle to
work scheme
Employee
assistance program
Eyecare
Vouchers
Gym
membership
Life milestone
awards
Pensions
Perkbox
Simply
health
Values
Inclusion
Collaboration
Kindness
Customer-focused
Adaptability
We're looking for a confident and proactive Neighbourhood Housing Officer to join our Housing team. This is a fantastic opportunity to deliver high-quality housing management services, manage neighbourhoods within a defined area, and make a real difference to customers and communities.
Does that sound like you? If so, keep reading about this exciting opportunity.
What you'll be doing
- Delivering a high-performing, customer-focused housing management service within a defined geographical area
- Managing tenancy, estate and neighbourhood services, including general needs, leasehold, shared ownership and market rent properties
- Handling anti-social behaviour cases, including domestic abuse, hate crime and noise nuisance, in line with policies and procedures
- Providing excellent witness care and preparing cases for enforcement action, including attending court when required
- Managing mutual exchange applications in accordance with procedures
- Ensuring tenants comply with tenancy conditions and addressing breaches such as hoarding, untidy gardens, sub-letting and tenancy fraud
- Undertaking neighbourhood, block and market rent property inspections on a regular programme
- Responding promptly to enquiries from customers, stakeholders and partners
- Supporting neighbourhood planning and developing bids for environmental works
- Working collaboratively with colleagues, including Income Recovery Officers, to promote a culture of payment
- Encouraging customer involvement and supporting community investment initiatives
- Attending local inter-agency meetings and partnerships to support neighbourhood outcomes
- Keeping up to date with relevant legislation, regulation and best practice
- Experience working in a customer-facing role delivering successful outcomes
- Experience working in a housing management role, including lettings/voids and ASB case management
- Experience of engaging with customers and communities
- Strong communication skills, with the ability to manage sensitive and emotional situations
- Empathy and understanding of issues affecting elderly and vulnerable customers
- Ability to manage conflict and potentially challenging situations
- Effective time management and ability to work independently under pressure
- Full UK (or equivalent) driving licence and access to a vehicle
At Greatwell Homes, we own and manage around 5,000 homes with a £23 million turnover, and our mission is to "partner with customers and communities to shape places people are proud to call home."
We're proud to be a progressive, forward-thinking housing association, committed to delivering excellent services for our customers and a great working environment for our colleagues.
In return you will benefit from:
• 25 days annual leave
• Health cash plan (following probation)
• Flexible working arrangements
• Access to the Social Housing Pension Scheme
Please note that we reserve the right to close this advert early for the right candidate.
If this sounds like the role for you, we'd love to hear from you - apply today.
About Us
Greatwell Homes is a rewarding place to work. As a not-for-profit organisation, we're committed to providing great services and high-quality living environments.
Our staff are committed to meeting customer needs and helping to make our local neighbourhoods great places to live.
We value our staff and always look for ways in which we can help them develop their skills and knowledge.
Benefits
Cycle to
work scheme
Employee
assistance program
Eyecare
Vouchers
Gym
membership
Life milestone
awards
Pensions
Perkbox
Simply
health
Values
Inclusion
Collaboration
Kindness
Customer-focused
Adaptability