The Vacancy
Join Our Expanding Neighbourhood Housing Team
We're growing! As part of our continued commitment to delivering excellent services to our customers, we are recruiting two new Neighbourhood housing Officers to join our Housing Team.
This expansion will reduce patch sizes, allowing us to work more closely and proactively with our customers. It's an exciting time to join us as we strengthen our service offer and invest in delivering a more personal, responsive housing service.
About the Role
As a member of our Housing Team, you will:
We're looking for individuals who:
About us
At Greatwell Homes, we own and manage around 5,000 homes with a £23 million turnover, and our mission is to "partner with customers and communities to shape places people are proud to call home."
We're proud to be a progressive, forward-thinking housing association, committed to delivering excellent services for our customers and a great working environment for our colleagues.
About Us
Greatwell Homes is a rewarding place to work. As a not-for-profit organisation, we're committed to providing great services and high-quality living environments.
Our staff are committed to meeting customer needs and helping to make our local neighbourhoods great places to live.
We value our staff and always look for ways in which we can help them develop their skills and knowledge.
Benefits
Cycle to
work scheme
Employee
assistance program
Eyecare
Vouchers
Gym
membership
Life milestone
awards
Pensions
Perkbox
Simply
health
Values
Inclusion
Collaboration
Kindness
Customer-focused
Adaptability
Join Our Expanding Neighbourhood Housing Team
We're growing! As part of our continued commitment to delivering excellent services to our customers, we are recruiting two new Neighbourhood housing Officers to join our Housing Team.
This expansion will reduce patch sizes, allowing us to work more closely and proactively with our customers. It's an exciting time to join us as we strengthen our service offer and invest in delivering a more personal, responsive housing service.
About the Role
As a member of our Housing Team, you will:
- Manage a defined patch of properties, building strong and positive relationships with customers
- Deliver proactive tenancy management, early intervention and tenancy sustainment support
- Investigate and manage anti-social behaviour (ASB) cases, working collaboratively with partner agencies where required
- Lead on estate management, ensuring our neighbourhoods are safe, clean and well maintained
- Identify welfare concerns and provide appropriate support or referrals
- Take responsibility for safeguarding, recognising risks and responding in line with policy and best practice
- Work closely with colleagues and external partners to resolve issues effectively
- Provide a visible, customer-focused presence within our communities
We're looking for individuals who:
- Have experience in housing management or a related role
- Are confident managing ASB cases and complex tenancy issues
- Understand welfare support and safeguarding responsibilities
- Are proactive, resilient and solution-focused
- Can manage a varied workload and prioritise effectively
- Communicate clearly and professionally, both verbally and in writing
- Are passionate about delivering excellent customer service
- Reduced patch sizes to enable meaningful customer engagement
- A supportive and collaborative team environment
- The opportunity to help shape and strengthen our housing service
- Ongoing professional development and training
About us
At Greatwell Homes, we own and manage around 5,000 homes with a £23 million turnover, and our mission is to "partner with customers and communities to shape places people are proud to call home."
We're proud to be a progressive, forward-thinking housing association, committed to delivering excellent services for our customers and a great working environment for our colleagues.
About Us
Greatwell Homes is a rewarding place to work. As a not-for-profit organisation, we're committed to providing great services and high-quality living environments.
Our staff are committed to meeting customer needs and helping to make our local neighbourhoods great places to live.
We value our staff and always look for ways in which we can help them develop their skills and knowledge.
Benefits
Cycle to
work scheme
Employee
assistance program
Eyecare
Vouchers
Gym
membership
Life milestone
awards
Pensions
Perkbox
Simply
health
Values
Inclusion
Collaboration
Kindness
Customer-focused
Adaptability