Neighbourhood Manager
A2 Dominion Group
United Kingdom
Published 1 week ago
Housing / Neighbourhood management
Full time
Neighbourhood Manager
Location - Staines
Salary - £34,285 - £36,089
Contract: Permanent - Full Time - 35hours
About us
We are one of the UK'sleading housing associations. Our vision is to improve people's lives throughhigh-quality homes and services.
We operate across Londonand southern England, providing affordable, private, and social rented homes,student, NHS, and temporary accommodation, as well as supported housing andhomes for older people. We also offer high-quality sustainable homes for saleand shared ownership, available through our FABRICA by A2Dominion brand.
Whilst we take acommercial approach to house building, all the profits the Group generates arereinvested into supporting our social purpose, helping to deliver more homesand services for customers.
Purpose
To be responsible for delivering a customer led, excellent neighbourhoodmanagement for a portfolio of residential and mixed tenure buildings andcarrying out landlord obligations within regulatory requirements. To deliverhigh quality tenancy and building management and customer service to ourresidents.
Key responsibilities/ deliverables
* Complete regular estate inspections, ensure accurate records are maintainedand actions are taken to deal with any issues.
* Ensure buildings and building systems are maintained in accordance withStatutory obligations and Fire Safety requirements
* Work in partnership with internal departments and external contractors onmaintenance activities that will ensure building safety is not compromised
* Actively engage with residents regarding upkeep and maintenance of buildingsafety measures in the property.
* Encourage, support and, where appropriate enforce residents and members oftheir home towards good housekeeping and fire safety practices
* Work collaboratively to develop, implement, and update the building residentengagement strategy in compliance with regulation.
* Be responsible for managing decants where required from end to end ensuringproactive customer contacts and costs are managed effectively.
* Manage tenancies in accordance with policies, procedures, and key performancetargets, particularly in relation to Anti-Social Behaviour, neighbour disputes,safeguarding, hoarding and tenancy breaches and taking enforcement actions bothinformal and legal where and when necessary, including signposting to relevantstatutory agencies for support.
* Be the point of contact to investigate and resolve tenancy management queriesfrom residents and provide advice and guidance.
* To build relationships and work with both internal and external stakeholdersof A2Dominion to support residents
* To attend and represent A2Dominion at court, external meetings, caseconferences, forums, and evictions as well as internal meetings relating to thebuildings, tenancies, and residents they manage.
* Awareness of responsibility to challenge unacceptable behaviours or practicesand how to raise, escalate or flag risks to safety within buildings
* Feedback to stakeholders regarding any performance deficiencies experiencedfrom Contractors.
* Be responsible for delivering a strong financial performance by workingcollaboratively with the service charge team to ensure production of accurateand transparent service charge estimates and in-year block management.
Knowledge, skills, and competencies - Essential and/or Desirable
Essential;
* Educated to GCSE level or equivalent in Maths and English (Grades A*- C)
* Good knowledge of Outlook, Word & Excel
* Proven experience of problem solving for residents and understanding theirneeds, including vulnerable people and community groups or in other relatedareas
* Experience of delivering service to diverse customers
* Excellent communication skills with the ability to communicate at all levels,including translating complex process and requirements to our vulnerablecustomers
* Excellent IT skills including excel and ability to collate and analyse dataand present them in reports
* Full Clean UK driving licenses
Desirable;
* 1 year experience or a commitment to train on building construction andsafety issues, particularly fire safety
* 1 year experience or a commitment to train on managing buildings
* 1 year experience or a commitment to train in managing ASB cases in line withregulatory standards
* 1 year experience or a commitment to train and learn about housing law andhousing management issues, welfare benefits and financial inclusion
* 1 year experience or a commitment to train in Safeguarding and Wellbeingpractices to help with advising, coaching, and influencing safeguarding at alllevels including compliance with legislation, regulation, and best practices
Choosingus is easy
As an employee of A2Dominion,we want you to feel rewarded and have a choice of flexible benefits, salaryexchange benefits, and rewards and discounts that work for you, wherever youare in your life.
We offer a wide range ofstaff benefits. For this role, these include
* 25 days' holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
* Up to 8% contributory pension
* Flexible working
* Investment in your learning and development
In addition, all permanent andfixed-term employees receive a generous annual allowance of up to £300 to usetowards health and lifestyle benefits for both you and your family.
If you require a reasonableadjustment during the recruitment process, please contact our Talent Team torequest: resourcing@a2dominion.co.uk
A2Dominion is a Disability ConfidentEmployer which means that we are committed to employing disabled people andwill
* Actively look to attract and recruit disabled people
* Provide a fully inclusive and accessible recruitment process
* Offer an interview to disabled applicants who meet the minimum criteria for the job
* Be flexible with assessing people so disabled applicants have the best opportunity to demonstrate that they can do the job
* Make reasonable adjustments as required.
At A2Dominion, we recognise the positivevalue of diversity, promote equality and inclusivity in our hiring processes.We always aim to recruit the person who is most suited to the job and welcomeapplications from people of all backgrounds - men and women, people of allages, sexual orientations, nationalities, religions, and beliefs.
A2Dominion are proud to be a familyfriendly employer.
Everyoneis welcome at A2Dominion. We know that equality,diversity, and inclusivity make us better. We embrace the unique contributionsof our people and seek to create a workplace where everyone feels like theybelong. Find out why our people love working with us.
Join us at A2Dominion, where your expertise willbe integral to our recovery journey, creating lasting positive changes in thelives of our customers. If you possess the right motivation and drive tocontribute to our recovery and change initiatives, we invite you to apply andbe a crucial part of our team.
Location - Staines
Salary - £34,285 - £36,089
Contract: Permanent - Full Time - 35hours
About us
We are one of the UK'sleading housing associations. Our vision is to improve people's lives throughhigh-quality homes and services.
We operate across Londonand southern England, providing affordable, private, and social rented homes,student, NHS, and temporary accommodation, as well as supported housing andhomes for older people. We also offer high-quality sustainable homes for saleand shared ownership, available through our FABRICA by A2Dominion brand.
Whilst we take acommercial approach to house building, all the profits the Group generates arereinvested into supporting our social purpose, helping to deliver more homesand services for customers.
Purpose
To be responsible for delivering a customer led, excellent neighbourhoodmanagement for a portfolio of residential and mixed tenure buildings andcarrying out landlord obligations within regulatory requirements. To deliverhigh quality tenancy and building management and customer service to ourresidents.
Key responsibilities/ deliverables
* Complete regular estate inspections, ensure accurate records are maintainedand actions are taken to deal with any issues.
* Ensure buildings and building systems are maintained in accordance withStatutory obligations and Fire Safety requirements
* Work in partnership with internal departments and external contractors onmaintenance activities that will ensure building safety is not compromised
* Actively engage with residents regarding upkeep and maintenance of buildingsafety measures in the property.
* Encourage, support and, where appropriate enforce residents and members oftheir home towards good housekeeping and fire safety practices
* Work collaboratively to develop, implement, and update the building residentengagement strategy in compliance with regulation.
* Be responsible for managing decants where required from end to end ensuringproactive customer contacts and costs are managed effectively.
* Manage tenancies in accordance with policies, procedures, and key performancetargets, particularly in relation to Anti-Social Behaviour, neighbour disputes,safeguarding, hoarding and tenancy breaches and taking enforcement actions bothinformal and legal where and when necessary, including signposting to relevantstatutory agencies for support.
* Be the point of contact to investigate and resolve tenancy management queriesfrom residents and provide advice and guidance.
* To build relationships and work with both internal and external stakeholdersof A2Dominion to support residents
* To attend and represent A2Dominion at court, external meetings, caseconferences, forums, and evictions as well as internal meetings relating to thebuildings, tenancies, and residents they manage.
* Awareness of responsibility to challenge unacceptable behaviours or practicesand how to raise, escalate or flag risks to safety within buildings
* Feedback to stakeholders regarding any performance deficiencies experiencedfrom Contractors.
* Be responsible for delivering a strong financial performance by workingcollaboratively with the service charge team to ensure production of accurateand transparent service charge estimates and in-year block management.
Knowledge, skills, and competencies - Essential and/or Desirable
Essential;
* Educated to GCSE level or equivalent in Maths and English (Grades A*- C)
* Good knowledge of Outlook, Word & Excel
* Proven experience of problem solving for residents and understanding theirneeds, including vulnerable people and community groups or in other relatedareas
* Experience of delivering service to diverse customers
* Excellent communication skills with the ability to communicate at all levels,including translating complex process and requirements to our vulnerablecustomers
* Excellent IT skills including excel and ability to collate and analyse dataand present them in reports
* Full Clean UK driving licenses
Desirable;
* 1 year experience or a commitment to train on building construction andsafety issues, particularly fire safety
* 1 year experience or a commitment to train on managing buildings
* 1 year experience or a commitment to train in managing ASB cases in line withregulatory standards
* 1 year experience or a commitment to train and learn about housing law andhousing management issues, welfare benefits and financial inclusion
* 1 year experience or a commitment to train in Safeguarding and Wellbeingpractices to help with advising, coaching, and influencing safeguarding at alllevels including compliance with legislation, regulation, and best practices
Choosingus is easy
As an employee of A2Dominion,we want you to feel rewarded and have a choice of flexible benefits, salaryexchange benefits, and rewards and discounts that work for you, wherever youare in your life.
We offer a wide range ofstaff benefits. For this role, these include
* 25 days' holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
* Up to 8% contributory pension
* Flexible working
* Investment in your learning and development
In addition, all permanent andfixed-term employees receive a generous annual allowance of up to £300 to usetowards health and lifestyle benefits for both you and your family.
If you require a reasonableadjustment during the recruitment process, please contact our Talent Team torequest: resourcing@a2dominion.co.uk
A2Dominion is a Disability ConfidentEmployer which means that we are committed to employing disabled people andwill
* Actively look to attract and recruit disabled people
* Provide a fully inclusive and accessible recruitment process
* Offer an interview to disabled applicants who meet the minimum criteria for the job
* Be flexible with assessing people so disabled applicants have the best opportunity to demonstrate that they can do the job
* Make reasonable adjustments as required.
At A2Dominion, we recognise the positivevalue of diversity, promote equality and inclusivity in our hiring processes.We always aim to recruit the person who is most suited to the job and welcomeapplications from people of all backgrounds - men and women, people of allages, sexual orientations, nationalities, religions, and beliefs.
A2Dominion are proud to be a familyfriendly employer.
Everyoneis welcome at A2Dominion. We know that equality,diversity, and inclusivity make us better. We embrace the unique contributionsof our people and seek to create a workplace where everyone feels like theybelong. Find out why our people love working with us.
Join us at A2Dominion, where your expertise willbe integral to our recovery journey, creating lasting positive changes in thelives of our customers. If you possess the right motivation and drive tocontribute to our recovery and change initiatives, we invite you to apply andbe a crucial part of our team.