Neighbourhood Manager
Location: Staines
Type: Fixed Term 9 month Contract,Full Time (35 hours a week, Monday -Friday)
Salary: £34,800 - £36,631
DBS Level: Enhanced
Weare looking for an energetic individual that can join our team as a NeighbourhoodManager to carry out tenancy management on our estates, regular estateinspections, tenancy audits and ensure that accurate records are maintained andactions are taken to deal with issues.
Key Responsibilities
* Complete regular estate inspections, ensure accurate records are maintainedand actions are taken to deal with any issues.
* Ensure buildings and building systems are maintained in accordance withStatutory obligations and Fire Safety requirements
* Work in partnership with internal departments and external contractors onmaintenance activities that will ensure building safety is not compromised
* Actively engage with residents regarding upkeep and maintenance of buildingsafety measures in the property.
* Encourage, support and, where appropriate enforce residents and members oftheir home towards good housekeeping and fire safety practices
* Work collaboratively to develop, implement, and update the building residentengagement strategy in compliance with regulation.
* Be responsible for managing decants where required from end to end ensuringproactive customer contacts and costs are managed effectively.
* Manage tenancies in accordance with policies, procedures, and key performancetargets, particularly in relation to Anti-Social Behaviour, neighbour disputes,safeguarding, hoarding and tenancy breaches and taking enforcement actions bothinformal and legal where and when necessary, including signposting to relevantstatutory agencies for support.
* Be the point of contact to investigate and resolve tenancy management queriesfrom residents and provide advice and guidance.
* To build relationships and work with both internal and external stakeholdersof A2Dominion to support residents
* To attend and represent A2Dominion at court, external meetings, caseconferences, forums, and evictions as well as internal meetings relating to thebuildings, tenancies, and residents they manage.
* Awareness of responsibility to challenge unacceptable behaviours or practicesand how to raise, escalate or flag risks to safety within buildings
* Feedback to stakeholders regarding any performance deficiencies experiencedfrom Contractors.
* Be responsible for delivering a strong financial performance by workingcollaboratively with the service charge team to ensure production of accurateand transparent service charge estimates and in-year block management.
More about you
* Educated to GCSE level or equivalent in Maths and English (Grades A*- C)
* Good knowledge of Outlook, Word & Excel
* Proven experience of problem solving for residents and understanding theirneeds, including vulnerable people and community groups or in other relatedareas
* Experience of delivering service to diverse customers
* Excellent communication skills with the ability to communicate at all levels,including translating complex process and requirements to our vulnerablecustomers
* Excellent IT skills including excel and ability to collate and analyse dataand present them in reports
* Knowledge of housing law and housing management issues, welfare benefits andfinancial inclusion are preferable but not essential.
* Full UK driving license and accessto own vehicle for work use
About us
At A2Dominion, we're more than ahousing provider. We're a not-for-profit organisation with a clear socialpurpose: to create homes and communities people love to live in. Withover 38,000 homes across London and the South East, we reinvest ourprofits into building more affordable homes and delivering services that make areal difference. We're a G15 housing association with a strong socialpurpose.
Choosingus is easy
As an employee of A2Dominion, we wantyou to feel rewarded and have a choice of flexible benefits, salary exchangebenefits, and rewards and discounts that work for you, wherever you are in yourlife.
Weoffer a wide range of staff benefits. For this role, these include
* 25 days' holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
* Up to 8% contributory pension
* Flexible working
* In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.
Diversity& Inclusion
We're proud to be a DisabilityConfident Employer and welcome applications from people of all backgrounds. Ourrecruitment process is inclusive and accessible, and we guarantee an interviewto disabled applicants who meet the minimum criteria. Reasonable adjustmentsare available throughout the process - just contact our Resourcing Team atresourcing@a2dominion.co.uk
We know some people hesitate to applyif they don't meet every requirement. If that's you, we encourage you to applyif your skills and experience align - please get in touch with us to talk itthrough.
At A2Dominion, we value diversity,embrace flexibility, and are a family-friendly employer. Everyone belongs here.Join us and help make a lasting difference in the lives of our customers.
This vacancy is being managed by BecciZapala.
The role closes on Friday 31 October 2025. We reserve the right to close early upon appointment of the right candidate.
Location: Staines
Type: Fixed Term 9 month Contract,Full Time (35 hours a week, Monday -Friday)
Salary: £34,800 - £36,631
DBS Level: Enhanced
Weare looking for an energetic individual that can join our team as a NeighbourhoodManager to carry out tenancy management on our estates, regular estateinspections, tenancy audits and ensure that accurate records are maintained andactions are taken to deal with issues.
Key Responsibilities
* Complete regular estate inspections, ensure accurate records are maintainedand actions are taken to deal with any issues.
* Ensure buildings and building systems are maintained in accordance withStatutory obligations and Fire Safety requirements
* Work in partnership with internal departments and external contractors onmaintenance activities that will ensure building safety is not compromised
* Actively engage with residents regarding upkeep and maintenance of buildingsafety measures in the property.
* Encourage, support and, where appropriate enforce residents and members oftheir home towards good housekeeping and fire safety practices
* Work collaboratively to develop, implement, and update the building residentengagement strategy in compliance with regulation.
* Be responsible for managing decants where required from end to end ensuringproactive customer contacts and costs are managed effectively.
* Manage tenancies in accordance with policies, procedures, and key performancetargets, particularly in relation to Anti-Social Behaviour, neighbour disputes,safeguarding, hoarding and tenancy breaches and taking enforcement actions bothinformal and legal where and when necessary, including signposting to relevantstatutory agencies for support.
* Be the point of contact to investigate and resolve tenancy management queriesfrom residents and provide advice and guidance.
* To build relationships and work with both internal and external stakeholdersof A2Dominion to support residents
* To attend and represent A2Dominion at court, external meetings, caseconferences, forums, and evictions as well as internal meetings relating to thebuildings, tenancies, and residents they manage.
* Awareness of responsibility to challenge unacceptable behaviours or practicesand how to raise, escalate or flag risks to safety within buildings
* Feedback to stakeholders regarding any performance deficiencies experiencedfrom Contractors.
* Be responsible for delivering a strong financial performance by workingcollaboratively with the service charge team to ensure production of accurateand transparent service charge estimates and in-year block management.
More about you
* Educated to GCSE level or equivalent in Maths and English (Grades A*- C)
* Good knowledge of Outlook, Word & Excel
* Proven experience of problem solving for residents and understanding theirneeds, including vulnerable people and community groups or in other relatedareas
* Experience of delivering service to diverse customers
* Excellent communication skills with the ability to communicate at all levels,including translating complex process and requirements to our vulnerablecustomers
* Excellent IT skills including excel and ability to collate and analyse dataand present them in reports
* Knowledge of housing law and housing management issues, welfare benefits andfinancial inclusion are preferable but not essential.
* Full UK driving license and accessto own vehicle for work use
About us
At A2Dominion, we're more than ahousing provider. We're a not-for-profit organisation with a clear socialpurpose: to create homes and communities people love to live in. Withover 38,000 homes across London and the South East, we reinvest ourprofits into building more affordable homes and delivering services that make areal difference. We're a G15 housing association with a strong socialpurpose.
Choosingus is easy
As an employee of A2Dominion, we wantyou to feel rewarded and have a choice of flexible benefits, salary exchangebenefits, and rewards and discounts that work for you, wherever you are in yourlife.
Weoffer a wide range of staff benefits. For this role, these include
* 25 days' holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
* Up to 8% contributory pension
* Flexible working
* In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.
Diversity& Inclusion
We're proud to be a DisabilityConfident Employer and welcome applications from people of all backgrounds. Ourrecruitment process is inclusive and accessible, and we guarantee an interviewto disabled applicants who meet the minimum criteria. Reasonable adjustmentsare available throughout the process - just contact our Resourcing Team atresourcing@a2dominion.co.uk
We know some people hesitate to applyif they don't meet every requirement. If that's you, we encourage you to applyif your skills and experience align - please get in touch with us to talk itthrough.
At A2Dominion, we value diversity,embrace flexibility, and are a family-friendly employer. Everyone belongs here.Join us and help make a lasting difference in the lives of our customers.
This vacancy is being managed by BecciZapala.
The role closes on Friday 31 October 2025. We reserve the right to close early upon appointment of the right candidate.