Job title: Neighbourhood Manager
Location: Hybrid / Ealing
Salary: £34,800.00 - £37,500.00
Working hours: 35 hours per week Mon-Fri / 9am-5pm
Contract 12 months fixed term contract
DBS Level: This role requires a Standard DBScheck.
Driving License and own car essential
About A2Dominion
We are a UK housing association committed to a new vision - providing homespeople love to live in. With over 38,000 homes in management across Londonand southern England, we provide a wide range of homes for social, affordable,and private rent, specialist services, as well ashomesfor sale and shared ownership.
Role overview
Are you ready to make a real impact in the heart of vibrant communities? As aNeighbourhood Manager at A2Dominion, no two days will ever be the same. You'llbe the face of the company, directly shaping the lives of residents byproviding the support, care and attention that make their communities thrive! You'll play a crucial role in delivering exceptionalneighbourhood management across a diverse portfolio of residential and mixedtenured buildings. Your work will directly enhance the safety, wellbeing andsatisfaction of our residents, while ensuring compliance with all regulations.From conducting estate inspections and managing building safety, to handlingtendency issues like Noise Complaints and safeguarding, you'll be at theforefront of creating vibrant, thriving communities.
If you're passionate about making a difference, buildingstrong relationships, and driving high-quality service, this is youropportunity to help shape the future of our communities!
Key responsibilities:
* Conduct estate, scheme, and property inspections to maintain high standardsof safety and cleanliness.
* Support residents with tenancy management issues such as noise complaints,disputes, and safeguarding concerns.
* Work closely with internal departments and external partners to addressbuilding maintenance and safety.
* Engage with residents through regular communication, ensuring their concernsare heard and acted upon.
* Provide tailored support to vulnerable individuals and families, ensuringtheir needs are met.
* Gather feedback from residents to continually improve services and ensuresatisfaction.
* Represent the company in external meetings, attend court proceedings, andsupport residents through various issues.
More about you
* Experience in customer-facing roles; whether in housing, community work,local authority services, social care, customer resolution or any comparablefield where you have resolved issues, managed cases or handled complaints.
* You will be able to work independently, manage a busy workload and make sound decisions under pressure
* A confident communicator who can engage residents, challenge behaviour when required and build strong professional relationships; and be highly organised
* Excellent attention to detail and accurate record-keeping skills. You will be comfortable carrying out regular estate visits, inspections and face-to-face meetings,
* Strong IT literacy with the ability to pick up new systems quickly, and understand safeguarding principles with a willingness to escalate concerns appropriately.
* Full UK driving licence and access to a car essential.
Desirable:
* Awareness of tenancy law, ASB processes, or building safety
* Experience supporting vulnerable people or managing complex cases
* Training/qualification in safeguarding, ASB, mediation, or health & safety
* Experience using CRM systems or case-management tools
Why A2Dominion?
As an employee of A2Dominion, we want you to feel rewarded and have achoice of flexible benefits, salary exchange benefits, and rewards anddiscounts that work for you, wherever you are in your life.
We offer a wide range of staff benefits. For this role, these include:
* 25 days' holiday (Plus Bank Holidays)
* Up to 8% contributory pension
* In addition, all permanent and fixed-term employees receive a generous annualallowance of up to £300 to use towards health and lifestyle benefits for bothyou and your family.
Diversity & Inclusion
We're proud to be a Disability Confident Employer and welcome applications frompeople of all backgrounds. Our recruitment process is inclusive and accessible,and we guarantee an interview to disabled applicants who meet the minimumcriteria. Reasonable adjustments are available throughout the process - justcontact our Resourcing Team at resourcing@a2dominion.co.uk
We know some people hesitate to apply if they don't meet every requirement. Ifthat's you, we encourage you to apply if your skills and experience align -please get in touch with us to talk it through.
At A2Dominion, we value diversity, embrace flexibility, and are afamily-friendly employer. Everyone belongs here. Join us and help make alasting difference in the lives of our customers.
This Vacancy is being managed by Hollie Furness -Hollie.Furness@a2dominion.co.uk
Closing date for this role is 14 December 2025, wereserve the right to close this role upon appointment of a successful candidate
Location: Hybrid / Ealing
Salary: £34,800.00 - £37,500.00
Working hours: 35 hours per week Mon-Fri / 9am-5pm
Contract 12 months fixed term contract
DBS Level: This role requires a Standard DBScheck.
Driving License and own car essential
About A2Dominion
We are a UK housing association committed to a new vision - providing homespeople love to live in. With over 38,000 homes in management across Londonand southern England, we provide a wide range of homes for social, affordable,and private rent, specialist services, as well ashomesfor sale and shared ownership.
Role overview
Are you ready to make a real impact in the heart of vibrant communities? As aNeighbourhood Manager at A2Dominion, no two days will ever be the same. You'llbe the face of the company, directly shaping the lives of residents byproviding the support, care and attention that make their communities thrive! You'll play a crucial role in delivering exceptionalneighbourhood management across a diverse portfolio of residential and mixedtenured buildings. Your work will directly enhance the safety, wellbeing andsatisfaction of our residents, while ensuring compliance with all regulations.From conducting estate inspections and managing building safety, to handlingtendency issues like Noise Complaints and safeguarding, you'll be at theforefront of creating vibrant, thriving communities.
If you're passionate about making a difference, buildingstrong relationships, and driving high-quality service, this is youropportunity to help shape the future of our communities!
Key responsibilities:
* Conduct estate, scheme, and property inspections to maintain high standardsof safety and cleanliness.
* Support residents with tenancy management issues such as noise complaints,disputes, and safeguarding concerns.
* Work closely with internal departments and external partners to addressbuilding maintenance and safety.
* Engage with residents through regular communication, ensuring their concernsare heard and acted upon.
* Provide tailored support to vulnerable individuals and families, ensuringtheir needs are met.
* Gather feedback from residents to continually improve services and ensuresatisfaction.
* Represent the company in external meetings, attend court proceedings, andsupport residents through various issues.
More about you
* Experience in customer-facing roles; whether in housing, community work,local authority services, social care, customer resolution or any comparablefield where you have resolved issues, managed cases or handled complaints.
* You will be able to work independently, manage a busy workload and make sound decisions under pressure
* A confident communicator who can engage residents, challenge behaviour when required and build strong professional relationships; and be highly organised
* Excellent attention to detail and accurate record-keeping skills. You will be comfortable carrying out regular estate visits, inspections and face-to-face meetings,
* Strong IT literacy with the ability to pick up new systems quickly, and understand safeguarding principles with a willingness to escalate concerns appropriately.
* Full UK driving licence and access to a car essential.
Desirable:
* Awareness of tenancy law, ASB processes, or building safety
* Experience supporting vulnerable people or managing complex cases
* Training/qualification in safeguarding, ASB, mediation, or health & safety
* Experience using CRM systems or case-management tools
Why A2Dominion?
As an employee of A2Dominion, we want you to feel rewarded and have achoice of flexible benefits, salary exchange benefits, and rewards anddiscounts that work for you, wherever you are in your life.
We offer a wide range of staff benefits. For this role, these include:
* 25 days' holiday (Plus Bank Holidays)
* Up to 8% contributory pension
* In addition, all permanent and fixed-term employees receive a generous annualallowance of up to £300 to use towards health and lifestyle benefits for bothyou and your family.
Diversity & Inclusion
We're proud to be a Disability Confident Employer and welcome applications frompeople of all backgrounds. Our recruitment process is inclusive and accessible,and we guarantee an interview to disabled applicants who meet the minimumcriteria. Reasonable adjustments are available throughout the process - justcontact our Resourcing Team at resourcing@a2dominion.co.uk
We know some people hesitate to apply if they don't meet every requirement. Ifthat's you, we encourage you to apply if your skills and experience align -please get in touch with us to talk it through.
At A2Dominion, we value diversity, embrace flexibility, and are afamily-friendly employer. Everyone belongs here. Join us and help make alasting difference in the lives of our customers.
This Vacancy is being managed by Hollie Furness -Hollie.Furness@a2dominion.co.uk
Closing date for this role is 14 December 2025, wereserve the right to close this role upon appointment of a successful candidate