Neighbourhood Manager

Are you a people person who loves getting things done and making a difference in your community? Do you believe in doing the right thing, keeping promises, and celebrating diversity? If so, we’d love to hear from you.

We’re looking for a Neighbourhood Manager to be the face of our organisation in their local areas. You’ll take pride in building strong relationships with residents, partners and colleagues, and in delivering services that are simple, safe and smart.

About the role
As a Neighbourhood Manager, you’ll be responsible for the daytoday management of your patch, acting as a single point of contact and ensuring residents feel listened to, supported and informed.

Your work will reflect our service standards by:

• Getting things sorted and following issues through to resolution

• Keeping residents updated and setting clear expectations

• Being honest and accountable in everything you do

• Listening and supporting, especially when residents are vulnerable or facing challenges

• Learning and improving, using feedback and insight to strengthen services

This role is ideal for someone who is choosing a career in housing, motivated to make a difference in neighbourhoods and proud to be part of #ChooseHousing.

What you’ll be doing

• Acting as the single point of contact for residents across a mixedtenure neighbourhood

• Managing tenancies and leasehold matters, including enforcement where needed

• Creating and delivering costed Neighbourhood Plans to improve satisfaction, safety and performance

• Carrying out estate, scheme and property inspections, identifying issues and driving improvement

• Working with managing agents (where applicable), monitoring performance and ensuring services meet agreed standards and resident expectations

• Responding to complaints, ASB and community safety concerns with fairness, empathy and professionalism

• Collaborating with internal teams and external partners to build safe, inclusive and thriving neighbourhoods

• Championing customer engagement and ensuring services are accessible, high quality and value for money

What we’re looking for

• Someone who truly lives our values: Be kind. Do the right thing. Love new ideas. Celebrate diversity. Keep our promises. Pull together.

• Experience in a customerfacing role, ideally within housing management or the social housing sector

• Knowledge of tenancy and leasehold management, enforcement and safeguarding

• Confidence managing a varied caseload, with strong organisation and prioritisation skills

• A resilient, compassionate and problemsolving mindset

• Willingness to undertake a Level 3 qualification in Housing Management, if not already held

Why join us?
You’ll be part of a supportive, valuesled organisation where residents are at the heart of what we do. We work simply, safely and smartly, support one another to succeed, and are committed to learning and improving our services.

Here’s what you’ll get when you join us:

• Flexible and hybrid working

• 30 days' annual leave, plus bank holidays

• Up to 10% pension contribution, matched 1:1

• Two additional paid volunteering days each year

• Flexible benefits scheme, including options for healthcare, dental care, and more

What to expect from our recruitment process

We’re committed to a fair, inclusive, and transparent recruitment process.

In person interviews will be held at our regional office in Ealing on the 11th May.

Please read before you apply

• This role requires a Basic DBS check

• You will be required to participate in the outofhours oncall rota for the North West region.

• We do not offer visa sponsorship to work in the UK.

If you’re a proactive, valuesled housing professional who thrives on building relationships and delivering results for residents, we’d love to hear from you. Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for the Neighbourhood Manager role and answer the application question as part of your submission.

Closing date: 6th May 2026 at midnight.