Neighbourhood Manager (Housing Officer)
The vacancy
Shape Communities. Change Lives. Build Your Career.
At Two Rivers Housing, we believe everyone deserves a warm, safe and affordable home. As a Neighbourhood Manager, you'll be at the heart of making that happen, helping thousands of people thrive in the communities we serve.
This is a housing officer role. A Neighbourhood Manager is an opportunity to take ownership of a neighbourhood, build meaningful relationships, solve complex challenges, and make a lasting difference to people's lives.
If you're passionate about delivering excellent customer service, supporting communities, and creating positive outcomes for residents, we'd love to hear from you.
Why Join Us?
As a Neighbourhood Manager, you'll manage a diverse range of tenants and homes and be empowered to make decisions that improve the lives of our tenants and strengthen our communities.
No two days are the same. One day you could be helping a someone sustain their tenancy through challenging circumstances, and the next working with partner agencies to resolve community issues, tackle anti-social behaviour, or support vulnerable residents.
You'll be trusted to make things happen, supported by a collaborative team that genuinely cares about the people we serve.
What You'll Be Doing
We're looking for housing professionals who are caring, dedicate and motivated to assist our tenants and communities.
You'll bring:
Trust isn't just something we talk about. It's at the core of everything we do.
It's how we build relationships with our tenants, support one another as colleagues, and work alongside our partners. It's what drives our decisions and shapes the experience we create for the people who rely on us.
We want our tenants to know we're here, we care, and we're committed to helping them build better futures. That's why we invest not only in homes, but in communities.
And it's why Two Rivers is such a rewarding place to work.
Here, you'll join a team with a shared sense of purpose. You'll have the opportunity to develop your skills, grow your career, and contribute to meaningful work that makes a genuine difference every day.
Because warm, safe and affordable homes are about more than bricks and mortar. They're about security, belonging and opportunity.
When you join Two Rivers Housing, you're not just joining an organisation.
You're helping people feel at home.
You're Home Now
More about us
Trust isn't a tagline - it's everything. It's how we build relationships, how we make decisions, and how we prove, day in and day out, that we do what we say.
It's also the thing that underpins our core values and sets out what our customers can expect from us and what we expect from our team and the partners we work with.
We want our tenants to know that we're here, we care and make them feel at home from the moment they step through the door. It's not just about having a home - it's about finding a place to build a life and feel safe while doing so.
And the same can be said for our team. Two Rivers is a place with purpose, where you can be a part of something and make a real difference. We'll help you develop and grow, in a place where you'll find like-minded people and you can truly be yourself.
Warm, safe, affordable homes are about more than bricks and mortar. It's a feeling of community, securing and belonging. So, whether you're a tenant living in one of our homes or a member of the team - when you join the Two Rivers community, you'll always feel like You're Home Now.
Our benefits
Competitive
salaries
Cashback healthcare scheme
Pension
options
Employee assistance programme
Competitive holiday entitlement
Cycle-to-work
scheme
Shape Communities. Change Lives. Build Your Career.
At Two Rivers Housing, we believe everyone deserves a warm, safe and affordable home. As a Neighbourhood Manager, you'll be at the heart of making that happen, helping thousands of people thrive in the communities we serve.
This is a housing officer role. A Neighbourhood Manager is an opportunity to take ownership of a neighbourhood, build meaningful relationships, solve complex challenges, and make a lasting difference to people's lives.
If you're passionate about delivering excellent customer service, supporting communities, and creating positive outcomes for residents, we'd love to hear from you.
Why Join Us?
As a Neighbourhood Manager, you'll manage a diverse range of tenants and homes and be empowered to make decisions that improve the lives of our tenants and strengthen our communities.
No two days are the same. One day you could be helping a someone sustain their tenancy through challenging circumstances, and the next working with partner agencies to resolve community issues, tackle anti-social behaviour, or support vulnerable residents.
You'll be trusted to make things happen, supported by a collaborative team that genuinely cares about the people we serve.
What You'll Be Doing
- Managing tenancies throughout the customer journey.
- Building strong relationships with tenants, residents and community partners.
- Supporting customers to maintain successful and sustainable tenancies.
- Identifying safeguarding concerns and working with partner agencies to protect vulnerable adults and children.
- Resolving neighbourhood issues and helping create safe, thriving communities.
- Acting as an advocate for tenants, ensuring their voices are heard and their needs are understood.
- Balancing tenant support with effective tenancy management and protection of organisational interests.
- Maintaining accurate records and delivering high standards of compliance and customer service.
We're looking for housing professionals who are caring, dedicate and motivated to assist our tenants and communities.
You'll bring:
- Experience of housing management, tenancy management, neighbourhood management or a related customer-focused environment.
- Strong communication and relationship-building skills.
- The ability to deal confidently with complex and sensitive situations.
- A proactive approach and a determination to find solutions.
- Excellent organisational skills and attention to detail.
- Resilience, adaptability and the ability to thrive in a fast-paced environment.
- A genuine commitment to supporting customers and improving communities.
- Most importantly, you'll share our belief that everyone deserves a place where they feel safe, valued and at home.
Trust isn't just something we talk about. It's at the core of everything we do.
It's how we build relationships with our tenants, support one another as colleagues, and work alongside our partners. It's what drives our decisions and shapes the experience we create for the people who rely on us.
We want our tenants to know we're here, we care, and we're committed to helping them build better futures. That's why we invest not only in homes, but in communities.
And it's why Two Rivers is such a rewarding place to work.
Here, you'll join a team with a shared sense of purpose. You'll have the opportunity to develop your skills, grow your career, and contribute to meaningful work that makes a genuine difference every day.
Because warm, safe and affordable homes are about more than bricks and mortar. They're about security, belonging and opportunity.
When you join Two Rivers Housing, you're not just joining an organisation.
You're helping people feel at home.
You're Home Now
More about us
Trust isn't a tagline - it's everything. It's how we build relationships, how we make decisions, and how we prove, day in and day out, that we do what we say.
It's also the thing that underpins our core values and sets out what our customers can expect from us and what we expect from our team and the partners we work with.
We want our tenants to know that we're here, we care and make them feel at home from the moment they step through the door. It's not just about having a home - it's about finding a place to build a life and feel safe while doing so.
And the same can be said for our team. Two Rivers is a place with purpose, where you can be a part of something and make a real difference. We'll help you develop and grow, in a place where you'll find like-minded people and you can truly be yourself.
Warm, safe, affordable homes are about more than bricks and mortar. It's a feeling of community, securing and belonging. So, whether you're a tenant living in one of our homes or a member of the team - when you join the Two Rivers community, you'll always feel like You're Home Now.
Our benefits
Competitive
salaries
Cashback healthcare scheme
Pension
options
Employee assistance programme
Competitive holiday entitlement
Cycle-to-work
scheme