Neighbourhood Manager (Independent Living & Tenancy lead)
VIVID Housing
Basingstoke, UK
Published 3 weeks ago
Housing / Neighbourhood management
The Vacancy
We're VIVID! -We offer a vibrant, friendly, inclusive culture that supports, develops and attracts the best people!
We're looking for a Neighbourhood Manager (Independent Living and tenancy lead) to join our team! Contractually based out of our Portsmouth or Basingstoke offices, this is a permanent position, working 37 hours a week with the flexibility of a mix of home and office working.
Want to know what we can offer you?
We're looking for a Neighbourhood Manager (Independent Living Lead) to manage our Neighbourhood and Independent Living teams. In this role, you will drive high-quality, customer-focused housing services while ensuring our customers' voices shape our service delivery. You'll be a position to empower and support VIVID's teams to deliver proactive, responsive services that enhance our customers satisfaction and continuously improve the communities we serve. You'll make sure that our customers' voices are heard, and customers have real influence in shaping our services.
As the Neighbourhood Manager, you will collaborate across departments and with external partners and stakeholders, fostering strategic relationships that support our mission to deliver the best neighbourhood and independent living services. You will be responsible for maintaining the highest standards in estate management, H&S and customer engagement, ensuring that our policies are fair to all, up-to-date, and consistently applied.
You'll lead our Independent Living team, taking ownership of service improvements, and ensuring that all contracts are effectively managed. You'll play a key part in developing solutions to meet our customers' needs, driving digital transformation, and ensuring our services offer great value for money.
You'll have a strong background in housing management, a commitment to continuous improvement, and the ability to inspire and motivate teams. Knowledge and previous experience managing Older Persons residential services would be ideal in this role, along with sound knowledge of housing legislation.
This role is subject to a DBS check.
The Company
We're a leading provider of affordable homes and extensive support services in the south of England. We believe that everyone has the right to a safe and secure place to call home, and from the moment customers move into their VIVID home we're here to help with that and more.
Our customers have access to a wide range of tailored advice to sustain their tenancies and look after their wellbeing. We invest in our homes and communities for the long-term, and this means in the quality, safety and energy efficiency of existing homes and neighbourhoods, with a firm focus on improving services so they're easy to use and access by our customers.
We're addressing the shortage of affordable housing in the south, building the right type of homes to meet the needs of our local communities. We're the sixth largest developer of new homes amongst housing associations in England, having built around 1,400 last year.
This is summed up in our vision "More homes, bright futures".
Living VIVID
We're ranked 91 in the Top 100 Best Companies to Work For and ranked 12 amongst housing associations.
As a 'people' business, we work hard to create a high-performing and fun working environment. We invest in our people's development, whilst looking after their wellbeing with our award-winning initiatives.
Buy / sell
annual leave
Pension
scheme
Smart
working
From 26 days holiday per year
Private medical / medicash benefits
Enhanced
paternity / maternity leave
Qualification funding support
Electric car scheme
Previous Next
We're committed to diversity and inclusion, and want people from all walks of life to apply for our vacancies.
We're a disability confident leader with disabled-friendly offices and we'll make reasonable adjustments throughout the recruitment process to help you; please note your needs on your application form.
If you need additional support with your application, please get in touch with us
on 02392 896758 or email HRrecruitment@vividhomes.co.uk. We'll be happy to help.
We're VIVID! -We offer a vibrant, friendly, inclusive culture that supports, develops and attracts the best people!
We're looking for a Neighbourhood Manager (Independent Living and tenancy lead) to join our team! Contractually based out of our Portsmouth or Basingstoke offices, this is a permanent position, working 37 hours a week with the flexibility of a mix of home and office working.
Want to know what we can offer you?
- 27 days holiday (plus bank holidays), with the opportunity to buy or sell annual leave
- A productivity-related bonus scheme to enhance your take-home
- A generous contributory pension of 6%. We'll match employee contributions between 7% and 10%
- Private medical insurance
- Health care cash plan called Medicash
- Enhanced pay for maternity, paternity, adoption and shared parental leave
- Access to counselling, legal and financial information
- Electric car scheme
- Huge variety of in-house & e-learning courses and a range of coaching and mentoring programmes
We're looking for a Neighbourhood Manager (Independent Living Lead) to manage our Neighbourhood and Independent Living teams. In this role, you will drive high-quality, customer-focused housing services while ensuring our customers' voices shape our service delivery. You'll be a position to empower and support VIVID's teams to deliver proactive, responsive services that enhance our customers satisfaction and continuously improve the communities we serve. You'll make sure that our customers' voices are heard, and customers have real influence in shaping our services.
As the Neighbourhood Manager, you will collaborate across departments and with external partners and stakeholders, fostering strategic relationships that support our mission to deliver the best neighbourhood and independent living services. You will be responsible for maintaining the highest standards in estate management, H&S and customer engagement, ensuring that our policies are fair to all, up-to-date, and consistently applied.
You'll lead our Independent Living team, taking ownership of service improvements, and ensuring that all contracts are effectively managed. You'll play a key part in developing solutions to meet our customers' needs, driving digital transformation, and ensuring our services offer great value for money.
You'll have a strong background in housing management, a commitment to continuous improvement, and the ability to inspire and motivate teams. Knowledge and previous experience managing Older Persons residential services would be ideal in this role, along with sound knowledge of housing legislation.
This role is subject to a DBS check.
The Company
We're a leading provider of affordable homes and extensive support services in the south of England. We believe that everyone has the right to a safe and secure place to call home, and from the moment customers move into their VIVID home we're here to help with that and more.
Our customers have access to a wide range of tailored advice to sustain their tenancies and look after their wellbeing. We invest in our homes and communities for the long-term, and this means in the quality, safety and energy efficiency of existing homes and neighbourhoods, with a firm focus on improving services so they're easy to use and access by our customers.
We're addressing the shortage of affordable housing in the south, building the right type of homes to meet the needs of our local communities. We're the sixth largest developer of new homes amongst housing associations in England, having built around 1,400 last year.
This is summed up in our vision "More homes, bright futures".
Living VIVID
We're ranked 91 in the Top 100 Best Companies to Work For and ranked 12 amongst housing associations.
As a 'people' business, we work hard to create a high-performing and fun working environment. We invest in our people's development, whilst looking after their wellbeing with our award-winning initiatives.
Buy / sell
annual leave
Pension
scheme
Smart
working
From 26 days holiday per year
Private medical / medicash benefits
Enhanced
paternity / maternity leave
Qualification funding support
Electric car scheme
Previous Next
We're committed to diversity and inclusion, and want people from all walks of life to apply for our vacancies.
We're a disability confident leader with disabled-friendly offices and we'll make reasonable adjustments throughout the recruitment process to help you; please note your needs on your application form.
If you need additional support with your application, please get in touch with us
on 02392 896758 or email HRrecruitment@vividhomes.co.uk. We'll be happy to help.