Neighbourhood Officer
Birmingham City Council
Birmingham, UK
Published 4 weeks ago
Housing / Neighbourhood management
Full time
Job Description
#internal
Please note this vacancy is only available for Birmingham City Council employees that are under a S188 (Priority Movers and Lateral Movers).
Please note this vacancy is only available to Birmingham City Council employees.
Neighbourhood Offcier
Permanent
Grade 3 - £26,409 - £32,654
Consultation grade - subject to formal evaluation under the Pay Equity Review
Working 36.5 hours per week
Manager Insert Advert wording
This is a fantastic opportunity to join Birmingham City Council's Housing Management service and provide a real difference for the tenants of this city.
This is an opportunity to join the Tenancy Services Team as a GR3 Neighbourhood Officer. This is a vital role within our service as it is providing a visiting service to our tenants.
Roles may be based across the city. There are two types of visit to conduct. The first is a Tenancy Visit to complete standard surveys with the tenant about their tenancy and the property. The second is for Tenancy Management reasons in response to a request for service which may relate to antisocial behaviour, abandoned properties, mutual exchanges, unlawful occupiers, etc. Visits are scheduled by an IT system to maximise efficiency.
The roles all report to a GR4 Housing Officers who form part of a team.
The role is based around a visiting service, it is important that you are able to manage different enquiries of Housing Management on a daily basis and are able to problem solve effectively in order to resolve issues at the earliest opportunity. The principle of the visiting service is to provide one visit for ten reasons. There is an element of investigation and signposting with this role, including referrals to third parties.
On a weekly basis your calendar will be automatically filled with visits to conduct in either an AM or PM slot and you will be responsible for ensuring all of those visits are completed.
It is preferred to have experience of Housing and the relevant legislation, however training on all policies and procedures will be provided, as well as training on systems.
Full drivers license preferred but not essential.
Housing related experience desirable. Training on system and policies will be provided.
For any informal enquiries please contact Rachael Goodman by email or Teams
rachael.goodman@birmingham.gov.uk
Ref:
We welcome applications from people with caring responsibilities and flexible working options will be considered.
Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).
Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached
Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.
We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.
Job Description and Person Specification
About Us
We are a disability confident employer and we encourage applicants with disabilities to apply. We also welcome applications from people with caring responsibilities and flexible working options will be considered.
Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).
#internal
Please note this vacancy is only available for Birmingham City Council employees that are under a S188 (Priority Movers and Lateral Movers).
Please note this vacancy is only available to Birmingham City Council employees.
Neighbourhood Offcier
Permanent
Grade 3 - £26,409 - £32,654
Consultation grade - subject to formal evaluation under the Pay Equity Review
Working 36.5 hours per week
Manager Insert Advert wording
This is a fantastic opportunity to join Birmingham City Council's Housing Management service and provide a real difference for the tenants of this city.
This is an opportunity to join the Tenancy Services Team as a GR3 Neighbourhood Officer. This is a vital role within our service as it is providing a visiting service to our tenants.
Roles may be based across the city. There are two types of visit to conduct. The first is a Tenancy Visit to complete standard surveys with the tenant about their tenancy and the property. The second is for Tenancy Management reasons in response to a request for service which may relate to antisocial behaviour, abandoned properties, mutual exchanges, unlawful occupiers, etc. Visits are scheduled by an IT system to maximise efficiency.
The roles all report to a GR4 Housing Officers who form part of a team.
The role is based around a visiting service, it is important that you are able to manage different enquiries of Housing Management on a daily basis and are able to problem solve effectively in order to resolve issues at the earliest opportunity. The principle of the visiting service is to provide one visit for ten reasons. There is an element of investigation and signposting with this role, including referrals to third parties.
On a weekly basis your calendar will be automatically filled with visits to conduct in either an AM or PM slot and you will be responsible for ensuring all of those visits are completed.
It is preferred to have experience of Housing and the relevant legislation, however training on all policies and procedures will be provided, as well as training on systems.
Full drivers license preferred but not essential.
Housing related experience desirable. Training on system and policies will be provided.
For any informal enquiries please contact Rachael Goodman by email or Teams
rachael.goodman@birmingham.gov.uk
Ref:
We welcome applications from people with caring responsibilities and flexible working options will be considered.
Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).
Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached
Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.
We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.
Job Description and Person Specification
About Us
We are a disability confident employer and we encourage applicants with disabilities to apply. We also welcome applications from people with caring responsibilities and flexible working options will be considered.
Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).