The vacancy
Contract: 35 hours per week (Full-time), Permanent
Closing date: 16 January 2026
Interview date: 26 January 2026
Interview location: Sale, Manchester
Are you passionate about building great communities and helping people thrive?
Irwell Valley Homes is on a mission to create communities where everyone feels safe, supported, and at home. We're looking for a brilliant Neighbourhood Officer to be the face of our organisation in our communities, building strong relationships with customers and ensuring our neighbourhoods are fantastic places to live. If you're a proactive, solutions-focused individual with a passion for people, this is your chance to make a real difference in people's lives.
This isn't just a job; it's a vital role that helps shape the future of our communities. You'll be the go-to person on the ground, helping customers with everything from tenancy issues and anti-social behaviour to community projects, ensuring they have the support they need to succeed. You'll need a driving license for this role to ensure you can be present on your patch, supporting customers pro-actively..
Why you'll love working with us:
At Irwell Valley Homes, we're more than just a housing provider. We're a team of dedicated people committed to making a real difference in people's lives. We offer:
To apply, please see to submit your CV and cover letter to let us know why you are the perfect fit for this role.
Everyone's welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work, so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues.
If you want to be part of our team and help us make a difference, we'd love to hear from you.
About us
We are a not-for-profit housing association, providing affordable homes and services to over 16,000 people across Greater Manchester. We build affordable new homes, work with partners to reduce homelessness, and support people to reach their potential.
Our organisation is all about people - the people who live in our homes, the people in the communities we serve, and the people we work with.
So, it's no surprise that we recruit for attitude and behaviour which are central to us delivering great experiences for everyone!
We employ people who are passionate about making a difference who can take responsibility and get things done. And we have developed a culture that supports people to do this.
Everyone's welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues.
The Communities team
Our Communities team pride themselves on delivering a fantastic service to our customers, representing the customer voice throughout the organisation and striving to make a real difference in people's lives!
Forging strong relationships with our customers is central to what we do, none more than in our Customer Service and Support Team who assist customers with all aspects of housing, they really are a clued-up bunch! They also manage a full range of digital contact channels including live chat, social media, our app and of course the telephone so are skilled as well as knowledgeable!
Our customers are important to us, and we want them to feel that way, which is why our Communities Team support residents to manage their tenancy and make sure neighbourhoods are clean, safe and places you're proud to live. It's a great feeling for the team knowing they can help to make services better for our customers!
We are constantly striving to find innovative solutions to support customers and focus improve our customer experience. Whether it's developing an app, streamlining process or finding service improvements, they always have the customer at the centre of what they do!
We're committed to doing what we say we'll do, keeping customers updated, building rapport and problem solving.
Stats:
Ross Powell, Head of Customers and Communities
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Working here
Irwell Valley Homes is a great place to work, but don't just take our word for it... find out what it's like to work here from our colleagues...
Rewards we offer
We offer a fantastic range of benefits which include:
Refer a friend scheme
Stakeholder pension scheme
Up to 30 days holiday a year
Two days every year to volunteer in the local community
A medical cash plan
Get your birthday off!
£150 Perkbox allowance - plus access to hundreds of discounts and freebies
Cycle to work scheme
Professional membership fees paid
Financial education
Loans scheme for travel season tickets
Savings clubs
Training and coaching
Counselling and well-being programme
Enhanced maternity and paternity leave
Accreditations
Good Employment Charter
Disability
Confident
Armed Forces Covenant
Living Wage Employer
Houseproud
Contract: 35 hours per week (Full-time), Permanent
Closing date: 16 January 2026
Interview date: 26 January 2026
Interview location: Sale, Manchester
Are you passionate about building great communities and helping people thrive?
Irwell Valley Homes is on a mission to create communities where everyone feels safe, supported, and at home. We're looking for a brilliant Neighbourhood Officer to be the face of our organisation in our communities, building strong relationships with customers and ensuring our neighbourhoods are fantastic places to live. If you're a proactive, solutions-focused individual with a passion for people, this is your chance to make a real difference in people's lives.
This isn't just a job; it's a vital role that helps shape the future of our communities. You'll be the go-to person on the ground, helping customers with everything from tenancy issues and anti-social behaviour to community projects, ensuring they have the support they need to succeed. You'll need a driving license for this role to ensure you can be present on your patch, supporting customers pro-actively..
Why you'll love working with us:
At Irwell Valley Homes, we're more than just a housing provider. We're a team of dedicated people committed to making a real difference in people's lives. We offer:
- A purpose-driven, supportive, and friendly working environment.
- Excellent opportunities for professional development and growth.
- A competitive salary and a generous benefits package, including a great pension and well-being initiatives.
- The chance to be a part of an organisation with a fantastic culture and a powerful social purpose.
To apply, please see to submit your CV and cover letter to let us know why you are the perfect fit for this role.
Everyone's welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work, so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues.
If you want to be part of our team and help us make a difference, we'd love to hear from you.
About us
We are a not-for-profit housing association, providing affordable homes and services to over 16,000 people across Greater Manchester. We build affordable new homes, work with partners to reduce homelessness, and support people to reach their potential.
Our organisation is all about people - the people who live in our homes, the people in the communities we serve, and the people we work with.
So, it's no surprise that we recruit for attitude and behaviour which are central to us delivering great experiences for everyone!
We employ people who are passionate about making a difference who can take responsibility and get things done. And we have developed a culture that supports people to do this.
Everyone's welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues.
The Communities team
Our Communities team pride themselves on delivering a fantastic service to our customers, representing the customer voice throughout the organisation and striving to make a real difference in people's lives!
Forging strong relationships with our customers is central to what we do, none more than in our Customer Service and Support Team who assist customers with all aspects of housing, they really are a clued-up bunch! They also manage a full range of digital contact channels including live chat, social media, our app and of course the telephone so are skilled as well as knowledgeable!
Our customers are important to us, and we want them to feel that way, which is why our Communities Team support residents to manage their tenancy and make sure neighbourhoods are clean, safe and places you're proud to live. It's a great feeling for the team knowing they can help to make services better for our customers!
We are constantly striving to find innovative solutions to support customers and focus improve our customer experience. Whether it's developing an app, streamlining process or finding service improvements, they always have the customer at the centre of what they do!
We're committed to doing what we say we'll do, keeping customers updated, building rapport and problem solving.
Stats:
- 483 people moved into one of our homes last year!
- We engaged with 3,400 customers, on everything from our new cleaning contractor to building safety measures.
- 90% of customers were happy with how they were treated last year!
- 80% of customers were happy with their last contact with us
- We handled over 75,000 customer contacts last year!
- We continuously work with customers across the organisation including our Resident Scrutiny Panel, Customer Offer Panel and Community Champions.
Ross Powell, Head of Customers and Communities
Previous Next
Working here
Irwell Valley Homes is a great place to work, but don't just take our word for it... find out what it's like to work here from our colleagues...
Rewards we offer
We offer a fantastic range of benefits which include:
Refer a friend scheme
Stakeholder pension scheme
Up to 30 days holiday a year
Two days every year to volunteer in the local community
A medical cash plan
Get your birthday off!
£150 Perkbox allowance - plus access to hundreds of discounts and freebies
Cycle to work scheme
Professional membership fees paid
Financial education
Loans scheme for travel season tickets
Savings clubs
Training and coaching
Counselling and well-being programme
Enhanced maternity and paternity leave
Accreditations
Good Employment Charter
Disability
Confident
Armed Forces Covenant
Living Wage Employer
Houseproud