Neighbourhoods and Allocations Manager

Are you passionate about making a real difference in people’s lives and creating places to be proud of?

Do you have extensive experience in leading housing management services within the social housing sector?

We’re looking for a Neighbourhoods & Allocations Manager with a previous track record in leading a multi-disciplinary team to deliver high-quality neighbourhood services that support our vision: Places to be proud of.

As our Neighbourhood & Allocations Manager, you’ll play a vital role in delivering our purpose of providing homes and supporting communities that improve lives. You’ll ensure our Place-based approach is embedded in day-to-day delivery, using customer insight and local intelligence to guide investment, strengthen partnerships, and make visible improvements in our neighbourhoods.

This is a hands-on leadership role where you’ll balance people management, service delivery and improvement, and partnership working to achieve tangible results for our customers and communities.

You;ll have the flexibility to work from wherever you’re most effective, whether that’s from home, one of our offices in Boston or Grimsby, or out and about in our communities, you’ll be visible to both colleagues and customers. You’ll spend time in neighbourhoods understanding what matters to customers, supporting your teams to deliver consistently and ensuring local priorities are acted upon.

We’re offering an excellent salary of £48,745 plus some great benefits.

Ideal candidate will live within travelling distance to the Grimsby and Boston offices.

What will a typical week look like as a Neighbourhoods & Allocations Manager

Working at LHP offers variety, challenge and the chance to make a real difference, but it’s not always easy. We’re an organisation in transition, which means there’s real scope to shape, influence and grow.

A typical week might include:

1. Leading and supporting Neighbourhood Team Leaders: setting clear expectations, reviewing priorities, and ensuring consistent delivery standards across tenancy management, allocations and place-based activity; making sure the basics are done well every time.
2. Driving service improvement: analysing performance and customer insight data to identify trends and gaps, implementing actions to address root causes, and embedding learning into everyday practice.
3. Monitoring performance and outcomes: overseeing dashboards, KPIs and audit findings to ensure targets are achieved, risks are identified early, and corrective action is taken promptly.
4. Embedding Consumer Standards: ensuring tenancy, neighbourhood and home standards are fully understood, implemented and evidenced across all areas of delivery.
5. Leading assurance and reporting: providing clear, evidence-based updates for senior leadership that demonstrate performance, compliance, and continuous improvement.
6. Developing leadership capability: coaching and mentoring Team Leaders to strengthen confidence, decision-making and the effective management of people, performance and complex cases.
7. Delivering our Place-based approach: translating organisational priorities into local action through Neighbourhood Action Plans and investment activity, ensuring decisions are shaped by customer insight, aligned with local authority and partner priorities, and result in visible, measurable community impact.
8. Working collaboratively across directorates: building strong, solution-focused relationships with Repairs, Assets and Customer Services to ensure joined-up, customer-centred delivery.
9. Working collaboratively with partners: fostering effective relationships with local authorities, police, voluntary organisations and community groups to tackle shared priorities, strengthen neighbourhood resilience, and create joined-up responses to local issues.
10. Championing a culture of accountability and learning: recognising achievement, addressing underperformance, and ensuring that lessons from complaints, feedback and data actively shape service design and delivery.

What skills, attributes and experience will I need as a Neighbourhoods & Allocations Manager?

• Proven experience in leading and managing housing or neighbourhood services within the social housing sector, with responsibility for multiple teams or service areas such as tenancy management, allocations, and place delivery.
• Strong track record in delivering service improvement, using performance data, customer insight and feedback to identify issues, implement solutions, and evidence impact.
• In-depth understanding of housing legislation, tenancy law, safeguarding responsibilities with the ability to provide assurance and professional advice to others.
• Comprehensive knowledge of the Consumer Standards and how to embed them into day-to-day practice, ensuring compliance is demonstrated through evidence and outcomes.
• Track record of delivering place-based improvements, using customer and community insight to shape local delivery, influence investment decisions, and work with partners to create positive change in neighbourhoods.
• Experience in leading through others, coaching and developing team leaders to manage performance, motivate colleagues and build consistent standards across dispersed teams.
• Experience in building and maintaining effective relationships with internal teams and external partners such as local authorities, police, and support agencies, with the ability to influence and drive shared outcomes.
• Analytical and data literate, with the ability to identifying trends and interpret customer insight and translate them into meaningful actions. Ability to report trends and insight with clarity to senior leadership.
• Excellent partnership and influencing skills, with the ability to align delivery with local authority priorities and community initiatives, ensuring our work contributes to broader place outcomes and shared accountability across neighbourhoods.
• Strong communication and leadership presence, able to set direction, hold people to account, and maintain standards while building a positive, learning-focused culture.
• Confidence working in a high-accountability environment, balancing empathy with professional judgement and maintaining focus under pressure.
• Knowledge of housing management systems and digital tools to record, track, and evidence service delivery and casework.
• Driving Licence: Full UK driving licence and access to a vehicle for travel across neighbourhoods.
• Hold or be actively working towards a recognised professional qualification in Housing (e.g. CIH or equivalent).

Please download full Job Description below.

What are Lincolnshire Housing Partnership like to work for?

We’re a local housing association with our roots firmly fixed in our Grimsby and Boston communities, many of our colleagues were born in the same areas that we serve. This gives our teams an additional sense of purpose to improve the lives of our customers.

As an LHP colleague, you'll receive a whole bunch of benefits, including

• An employee wellbeing package worth up to £1200 annually through our benefits partner Westfield Health
• Great family leave and maternity policies enhancing colleague well-being and retention
• A superb employer salary sacrifices pension scheme with up to 12% paid by LHP
• 24 holiday days a year (plus bank holidays) which will increase by 1 day per year for the first five years of service
• A Cycle-to-Work Initiative promoting personal wellbeing and environmental awareness
• Discounted shopping vouchers through Westfield Health
• The ability to earn additional holiday days through full attendance
• Ability to purchase additional holidays
• Mental Health First Aiders across the business, let’s be there for each other!

How to Apply

If you're an experienced housing leader who’s passionate about making a real difference and inspiring teams to deliver for our communities, this is your chance to help ensure people across Lincolnshire have homes and neighbourhoods they can truly be proud of. We’d love to hear from you.

Please upload your most recent CV and include a brief supporting statement that highlights the skills and experience you bring, specifically those that align with the key responsibilities outlined in the job description.

Interviews will take place in Grimsby on the 4th of December

For an informal conversation please call Gary on 07526085083

Finally some key Information

At Lincolnshire Housing Partnership, we’re committed to maintaining a fair, transparent, and accessible recruitment process. Upon request, reasonable adjustments will be made for all candidates.

It's important to ensure that the role you're applying for is the right fit for you. If you have any questions or need more information, please feel free to reach out to our recruitment team at Recruitment@lincolnshirehp.com for a friendly chat

Please be aware that we may close the vacancy early if we receive a large number of applications or if there are changes in business priorities.

To be eligible for employment with us, you must reside in the UK for the entire duration of your employment. You will be required to provide evidence of your Right to Work during the recruitment process

All offers of Employment is subject to a DBS Check and Satisfactory References

Supporting documents

Please download to view supporting documents below.

Neighbourhoods & Allocations Manager - Job Description.pdf