New Homes Coordinator
London & Quadrant Housing Trust
London, UK
Published yesterday
Housing / Neighbourhood management
INTERNAL ONLY VACANCY
This vacancy is only available to employees of L&Q and its subsidiaries. Any applications received from external candidates will not be progressed.
If anything, in regards to your sensitive information has changed, please ensure you update this on your iPal account. This supports us in monitoring and improving our diversity and representation across the business.
Title: New Homes Coordinator
Contracts: 12months Fixed Term Contract, Full-Time
Hours: 37.5 hours per week (8:30 AM to 5 PM)
Reporting Office: Stratford, London (Must be flexible to travel to sites across
London and Counties )
Persona: Agile (20% - 40% Office Based)
Salary: £32,007 - £35,388 pa (plus ECU payment of £1,300*)
Depending on experience
Closing date for completed applications: 17 th July 2025 at 11:59pm
Interviews will tentatively be held on 24 th July 2025.
Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more ...
**Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated
As a New Homes Coordinator,you will play a key role in delivering high standard home demonstrations for all new build residents upon occupation as part of an efficient customer focussed Aftercare service.
This is a fantastic opportunity for someone who enjoys a customer facing role and varied workload, no two days will be the same! This is a fast-paced role and would suit someone who is organised and has a clear and determined approach to problem solving. You will need to have excellent customer service and be able to build strong working relationships with internal and external stakeholders.
Your Impact in the Role :
To excel in this role, you'll need:
*ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time.
We look forward to reviewing your application, and hearing about the genuine experiences and skills you could bring to our organisation. L&Q reserve the right to not accept statements that exceed 500 words.
About L&Q:
We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.
250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South-East and North-West of England.
At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework , which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.
L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more.
If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk
At L&Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations.
Click here to find out more about L&Q and why you should join us!
This vacancy is only available to employees of L&Q and its subsidiaries. Any applications received from external candidates will not be progressed.
If anything, in regards to your sensitive information has changed, please ensure you update this on your iPal account. This supports us in monitoring and improving our diversity and representation across the business.
Title: New Homes Coordinator
Contracts: 12months Fixed Term Contract, Full-Time
Hours: 37.5 hours per week (8:30 AM to 5 PM)
Reporting Office: Stratford, London (Must be flexible to travel to sites across
London and Counties )
Persona: Agile (20% - 40% Office Based)
Salary: £32,007 - £35,388 pa (plus ECU payment of £1,300*)
Depending on experience
Closing date for completed applications: 17 th July 2025 at 11:59pm
Interviews will tentatively be held on 24 th July 2025.
Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more ...
**Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated
- Do you enjoy helping people?
- Are you prepared to go the extra mile to ensure our customers get a great service?
- Are you able to travel across London and Counties?
As a New Homes Coordinator,you will play a key role in delivering high standard home demonstrations for all new build residents upon occupation as part of an efficient customer focussed Aftercare service.
This is a fantastic opportunity for someone who enjoys a customer facing role and varied workload, no two days will be the same! This is a fast-paced role and would suit someone who is organised and has a clear and determined approach to problem solving. You will need to have excellent customer service and be able to build strong working relationships with internal and external stakeholders.
Your Impact in the Role :
- Have an understand of new build defects and be able to diagnose & report to Customer Care/Contractors
- Work closely with various departments including Sales, Customer Care & Development to ensure our new build properties are to the highest standard before customers move in.
- You will visit our new developments and work with contractors to fully understand all equipment/ systems installed in our new build homes to ensure you provide informative home demonstrations to customers.
- Provide first class advice & support to customers while they settle into their new homes, ensuring that all customers throughout our London and Counties developments have received a home demonstration.
- Manage assigned schemes ensuring customer satisfaction KPIs are met.
- Be vigilant to any trends regarding defects and inform the New Homes Manager.
To excel in this role, you'll need:
- A strong & demonstrable commitment to great customer service
- Excellent verbal, written communication, and presentation skills
- Ability to convey complex instructions in a clear & concise manner.
- Punctual and well organised, with the ability to meet deadlines.
- Ability to build and maintain strong working relationships with internal and external stakeholders.
- Strong team work ethic with a flexible and cooperative approach to work.
- Ability to work effectively within a team and independently - there are elements of lone working within the role
*ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time.
We look forward to reviewing your application, and hearing about the genuine experiences and skills you could bring to our organisation. L&Q reserve the right to not accept statements that exceed 500 words.
About L&Q:
We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.
250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South-East and North-West of England.
At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework , which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.
L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more.
If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk
At L&Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations.
Click here to find out more about L&Q and why you should join us!