Operations Manager - Supported Housing and Safeguarding
Plymouthcommunityhomes
Plymouth, UK
Published today
Permanent
Lead with purpose. Deliver impact. Protect what matters most
Step up. Lead operational excellence. Make a real difference to lives.
This is a rare opportunity to play a key operational leadership role within one of the most critical and fast-growing areas of Plymouth Community Homes. As Operations Manager - Supported Housing and Safeguarding, your leadership will directly shape how we protect vulnerable residents, sustain tenancies and deliver safe, high-quality housing services across the city.
This role is ideal for an experienced housing leader who thrives in complex environments, balances risk with compassion, and wants to lead services that genuinely change lives.
About the role
As Operations Manager - Supported Housing and Safeguarding, you will provide strong, visible operational leadership across supported housing, safeguarding and tenancy sustainment services. Reporting to the Head of Supported Housing & Safeguarding, you will lead a frontline team and ensure services are safe, compliant, person-centred and high performing.
This is a hands-on leadership role where you will:
Our ideal candidate:
We're looking for a confident operational leader who combines strong housing management expertise with a deep commitment to safeguarding, equality and resident wellbeing. Sector background is important - but what truly matters is your leadership ability, values and judgement.
Essential
About Plymouth Community Homes
We are the city's largest social housing association, with over 16,000 properties providing homes for more than 35,000 people, and we're aiming to grow, to provide more people with high-quality, affordable homes to rent and buy.
With a great workforce and a focus on people, we deliver good quality, well-managed and well-maintained homes.
What we can offer you:
Ready to take the next step?
Complete our online form and upload your CV to submit your application.
For an informal discussion about this role, please contact Phil Burgoyne, Head of Supported Housing and Safeguarding on 07584490465.
This post is not suitable for job share.
Shortlisting Date: 28th April 2026
Interview Date: 5th/6th May 2026
If you are an apprentice, please ensure that you make the Learning & Development team aware that you intend to apply for this position.
We are a committed Equal Opportunities employer. We welcome applications from suitably talented people from any community and background.
Living and Working in Plymouth
Step up. Lead operational excellence. Make a real difference to lives.
This is a rare opportunity to play a key operational leadership role within one of the most critical and fast-growing areas of Plymouth Community Homes. As Operations Manager - Supported Housing and Safeguarding, your leadership will directly shape how we protect vulnerable residents, sustain tenancies and deliver safe, high-quality housing services across the city.
This role is ideal for an experienced housing leader who thrives in complex environments, balances risk with compassion, and wants to lead services that genuinely change lives.
About the role
As Operations Manager - Supported Housing and Safeguarding, you will provide strong, visible operational leadership across supported housing, safeguarding and tenancy sustainment services. Reporting to the Head of Supported Housing & Safeguarding, you will lead a frontline team and ensure services are safe, compliant, person-centred and high performing.
This is a hands-on leadership role where you will:
- Provide day-to-day operational oversight of supported housing, housing with support and tenancy sustainment services
- Lead and support teams managing complex casework, including safeguarding, ASB, vulnerability and risk
- Drive consistent standards, quality assurance and performance management across the service
- Use data, insight and resident feedback to shape improvements and outcomes
- Work closely with internal teams and external partners to deliver joined-up, trauma-informed services
- Embed a strong safeguarding culture, ensuring timely, proportionate and transparent decision-making
- Develop and motivate high-performing teams through coaching, supervision and clear accountability
Our ideal candidate:
We're looking for a confident operational leader who combines strong housing management expertise with a deep commitment to safeguarding, equality and resident wellbeing. Sector background is important - but what truly matters is your leadership ability, values and judgement.
Essential
- Substantial experience in housing management, supported housing or services working with vulnerable residents
- Proven experience leading and managing operational teams in complex, high-pressure environments
- Strong working knowledge of safeguarding frameworks, risk management and multi-agency working
- Experience managing complex casework including safeguarding, ASB, complaints or homelessness risk
- Confidence using performance data and insight to drive service improvement
- Experience managing budgets and resources effectively
- Ability to balance empathy, accountability and sound professional judgement
- Strong communication skills, with experience working with partners, stakeholders and senior colleagues
- CIH Level 5 or relevant management qualification (or willingness to work towards)
- Experience in supported or scheme-based housing environments
- Knowledge of housing regulation, compliance and quality assurance frameworks
- Experience contributing to service redesign or operational change
About Plymouth Community Homes
We are the city's largest social housing association, with over 16,000 properties providing homes for more than 35,000 people, and we're aiming to grow, to provide more people with high-quality, affordable homes to rent and buy.
With a great workforce and a focus on people, we deliver good quality, well-managed and well-maintained homes.
What we can offer you:
- Excellent pension scheme with high employer contributions
- Free, fully equipped onsite gym and changing facilities
- 3 paid volunteer days a year through our Make a Difference scheme
- 25 days annual leave, rising to 30, plus Bank Holidays and holiday trading
- Free Employee Assistance Programme
- Free annual flu vaccination
- Cycle to Work scheme
- A beautiful and vibrant Southwest location
- Modern devices and smartphones to support flexible, digital working
- A fun, welcoming culture - quizzes, charity events and much more
- Offices close to bus routes, three miles from the city centre
- Daily visits from a local food van and walking distance to Crownhill shops, M&S Foodhall, Starbucks, Tim Hortons and more
Ready to take the next step?
Complete our online form and upload your CV to submit your application.
For an informal discussion about this role, please contact Phil Burgoyne, Head of Supported Housing and Safeguarding on 07584490465.
This post is not suitable for job share.
Shortlisting Date: 28th April 2026
Interview Date: 5th/6th May 2026
If you are an apprentice, please ensure that you make the Learning & Development team aware that you intend to apply for this position.
We are a committed Equal Opportunities employer. We welcome applications from suitably talented people from any community and background.
Living and Working in Plymouth