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Operations Manager - Care &amp; Supported Housing Hertfordshire - £43,446 per annum - Permanent/Full Time (37.5 hours per week) Make a Difference Every Day Are you passionate about empowering young people to thrive? At Hightown Housing Association, we believe every young person deserves the opportunity to live independently, safely, and with dignity. We are seeking a dedicated Operations Manager to lead our Young People services and Separated Migrant Children (SMC) schemes across Hertfordshire. This is a unique opportunity to shape services that support young people facing complex challenges - whether transitioning out of care, experiencing homelessness, or needing tailored support to build life skills and resilience. What You Will Lead On <ul><li>High-quality, strengths-based support that promotes independence, safety, and personal growth.</li><li>Compliance with key legalisation and frameworks including Ofsted Supported Accommodation (England) Regulations 2023, Children Act 1989 &amp; 2004, Care Act 2014.</li><li>Service development and transformation to meet evolving needs and commissioning priorities.</li><li>Recruitment, supervision, and development of passionate, trauma-informed staff teams.</li><li>Strategic partnerships with commissioners, social workers, and external agencies.</li><li>Performance monitoring, audits, and continuous improvement.</li><li>Registering as the Ofsted Registered Service Manager for your area</li></ul>What You Will Bring <ul><li>Proven leadership in young people's services, care, or supported housing.</li><li>Strong understanding of safeguarding, trauma-informed practice, and risk management.</li><li>Experience managing complex services and driving operational excellence.</li><li>A collaborative, compassionate approach to team and service development.</li><li>Excellent communication, problem-solving, and stakeholder engagement skills.</li></ul>Why Hightown? <ul><li>Be part of a values-driven organisation that puts people first.</li><li>Lead services that truly change lives.</li><li>Enjoy a supportive culture of learning, reflection, and innovation.</li><li>Competitive salary and benefits package.</li><li>Opportunities to shape the future of care and supported housing.</li></ul> Make a Real Impact This is more than a management role - it's a chance to shape services that change lives. You will work closely with commissioners, social workers, and external partners to ensure our Young People and SMC services are responsive, compassionate, and effective. The Benefits: <ul><li> £43,446 per annum for a 37.5-hour week </li><li> 33 days annual leave (including bank holidays), rising to 35 with service </li><li> Monthly attendance bonus and annual performance bonus </li><li> Workplace pension and life assurance (3x salary) </li><li> Refer-a-friend scheme (£130 bonus) </li><li> Ongoing professional development and support </li></ul>If you share our values, we would love you to work for us. Please note due to the nature of the services we run and the need to respond to business requirements, you may be required to work with different cohorts and/or within different geographical patch areas during your employment. The organisation reserves the right to make such changes in order to meet operational and service delivery needs. Please note that we will be shortlisting and interviewing candidates on an ongoing basis and therefore we may close the vacancy early. Interested applicants are therefore encouraged to apply as soon as possible to ensure they are considered. Hightown is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. Successful candidates will need to have a satisfactory disclosure from the Disclosure and Barring Service, together with any other relevant recruitment

Operations Manager

We are looking for an experienced Business Support Officer to work as part of Sheffield City Council's Housing and Neighbourhood Service, within our Repairs Policy and Improvement Team. The team carry out a varied role centred around the delivery of our annual gas servicing programme of works. Our ideal candidate will be enthusiastic and a self-starter and will have the opportunity to learn and develop skills in working with and supporting customers having annual compliance checks and during programmed works. You will need to have: <ul> <li>Well-developed communication skills both face to face and over the telephone</li> <li>High levels of empathy and passion for delivering a high level of customer service over the telephone.</li> <li>Provide a business support service to a team working both in an office environment and remotely at home.</li> <li>Able to work on own initiative, plan and prioritise own workload and deliver to tight deadlines</li> <li>Ability to quickly develop positive relationships with customers and colleagues and work collaboratively with different departments across the council.</li> <li>Good judgement and decision-making skills, recognising when matters need escalating to a Senior Officer.</li> <li>You will need to contribute to the planning and organising of your own workload and work alongside our other Business Support Officer to ensure that our key business administration tasks are completed.</li> <li>The ideal candidate will have excellent IT Skills and be a proficient user of Microsoft word and excel.</li> <li>A positive can-do attitude to bring to the job</li> </ul>The team are based at Solpro Business Park, Attercliffe, Sheffield. The team work a hybrid model and candidates will spend 50% of their time working in the office and 50% of their time working remotely at home. This post will be temporary until 31st March 2026. Internal candidates will require permission from their current line manager before applying for this role. For informal enquires about the role please contact either Claire Dudley on 0114 2052606 or Lewis Naylor on 0114 4742274 . We expect to shortlist for the post on 3rd September and carry out interviews week commencing 22nd September 2025. Dates Subject to change We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly. It is a great time to join us and we welcome your application. Under the Disability Confident Scheme, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview. Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share. If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade. Equality of pay is extremely important to us. All roles at Sheffield City Council are going through an evaluation process which may result in changes to some pay arrangements from 2026. Find out more on our Sheff news page.

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