Part-Time Independent Living Advisor
Lincolnshire Housing Partnership
Boston PE21 8GH, UK
Published today
Social care
Part Time
Independent Living Advisor- Make a Real Impact to our customers
Location: Boston | Contract: 20 Hours | Hours: 9am-1pm (Monday-Friday)
As our Part Time Independent Living Advisor, you play a vital frontline role in helping LHP customers live safely, confidently, and independently within their homes and communities. You will provide tailored support to residents, particularly older people and those with additional support needs, ensuring they can sustain their tenancies, improve wellbeing, and access the right services at the right time.
This role offers the opportunity to make a meaningful impact in people's lives while helping deliver LHP's refreshed priorities, focusing on excellent customer experience, safe and sustainable homes, and stronger communities.
What would a typical week look like as an Independent Living advisor?
As an Independent Living Advisor, you will be a trusted point of support, helping residents live well, remain independent, and thrive in homes and neighbourhoods they can be proud of.
As you may imagine, this isn't always easy, and requires empathy, strong effective communication skills and bags of resilience.
Your weekly tasks could include:
What is Lincolnshire Housing Partnership like to work for?
We're more than a housing provider - we're a purpose-driven team that cares deeply about our customers, our communities, and each other.
We're a local housing association with our roots firmly fixed in our Grimsby and Boston communities, many of our colleagues were born in the same areas that we serve. This gives our teams an additional sense of purpose to improve the lives of our customers.
There is a strong sense of togetherness across the organisation, our culture encourages accountability, cross-departmental collaboration and we welcome the opportunity to improve through feedback.
Alongside a monthly salary of £12,698 you'll enjoy a fantastic range of benefits: -
An employee wellbeing package worth up to £1,200 per year (Westfield Health) -Enhanced family leave and maternity policies.
️Discounted shopping vouchers.
A brilliant salary sacrifices pension scheme - with up to 12% employer contribution.
32 days' holiday (including bank holidays), increasing annually for your first five years.
Opportunities to earn extra leave for full attendance, plus buy/sell options.
Access to Mental Health First Aiders across the business.
You'll also join a positive team culture where your development is a priority and your ideas are valued.
What we're looking for
The most important thing is your attitude and values. We want someone who: - Builds trust through openness and accountability - Treats every customer with dignity and respect - Works collaboratively with colleagues and partners - Shows genuine empathy and understands different perspectives
It would be great if you had:
If you are ready to help us create places to be proud of? Apply today.
Submit an updated CV and answer our 2 application questions.
Finally some key Information
At Lincolnshire Housing Partnership, we're committed to maintaining a fair, transparent, and accessible recruitment process. Upon request, reasonable adjustments will be made for all candidates.
It's important to ensure that the role you're applying for is the right fit for you. If you have any questions or need more information, please feel free to reach out to our recruitment team at Recruitment@lincolnshirehp.com for a friendly chat
Please be aware that we may close the vacancy early if we receive a large number of applications or if there are changes in business priorities.
To be eligible for employment with us, you must reside in the UK for the entire duration of your employment. You will be required to provide evidence of your Right to Work during the recruitment process
All offers of Employment is subject to a DBS Check and Satisfactory References
Location: Boston | Contract: 20 Hours | Hours: 9am-1pm (Monday-Friday)
As our Part Time Independent Living Advisor, you play a vital frontline role in helping LHP customers live safely, confidently, and independently within their homes and communities. You will provide tailored support to residents, particularly older people and those with additional support needs, ensuring they can sustain their tenancies, improve wellbeing, and access the right services at the right time.
This role offers the opportunity to make a meaningful impact in people's lives while helping deliver LHP's refreshed priorities, focusing on excellent customer experience, safe and sustainable homes, and stronger communities.
What would a typical week look like as an Independent Living advisor?
As an Independent Living Advisor, you will be a trusted point of support, helping residents live well, remain independent, and thrive in homes and neighbourhoods they can be proud of.
As you may imagine, this isn't always easy, and requires empathy, strong effective communication skills and bags of resilience.
Your weekly tasks could include:
- Carry out wellbeing checks (in-person or by phone) with customers to ensure they are safe, secure, and managing well.
- Complete home visits to assess living conditions, identify risks, and ensure properties remain suitable for customers needs.
- Update support plans and record progress notes in line with organisational procedures.
- Respond to customer enquiries, including urgent support requests and low-level safeguarding concerns.
- Signpost customers to partner services such as health providers, social care, financial support agencies, and community groups.
- Support customers with tenancy sustainment, including understanding responsibilities, addressing issues early, and preventing tenancy failure.
- Monitor safeguarding indicators and escalate concerns appropriately to designated officers.
- Attend multi-agency meetings (when required) to coordinate wrap-around support for more complex cases.
- Check communal areas in supported or independent living schemes to ensure safety, cleanliness, and compliance.
- Engage residents in community or wellbeing activities, reducing isolation and promoting independence.
- Liaise with repairs teams to raise property concerns and follow up on maintenance issues affecting customer wellbeing.
- Maintain accurate case records, ensuring timely updates to internal systems and reporting requirements.
- Review risk assessments and adjust support approaches based on any changes in customer circumstances.
- Support new customers with onboarding, ensuring they understand their tenancy, local services, and how to access help.
What is Lincolnshire Housing Partnership like to work for?
We're more than a housing provider - we're a purpose-driven team that cares deeply about our customers, our communities, and each other.
We're a local housing association with our roots firmly fixed in our Grimsby and Boston communities, many of our colleagues were born in the same areas that we serve. This gives our teams an additional sense of purpose to improve the lives of our customers.
There is a strong sense of togetherness across the organisation, our culture encourages accountability, cross-departmental collaboration and we welcome the opportunity to improve through feedback.
Alongside a monthly salary of £12,698 you'll enjoy a fantastic range of benefits: -
An employee wellbeing package worth up to £1,200 per year (Westfield Health) -Enhanced family leave and maternity policies.
️Discounted shopping vouchers.
A brilliant salary sacrifices pension scheme - with up to 12% employer contribution.
32 days' holiday (including bank holidays), increasing annually for your first five years.
Opportunities to earn extra leave for full attendance, plus buy/sell options.
Access to Mental Health First Aiders across the business.
You'll also join a positive team culture where your development is a priority and your ideas are valued.
What we're looking for
The most important thing is your attitude and values. We want someone who: - Builds trust through openness and accountability - Treats every customer with dignity and respect - Works collaboratively with colleagues and partners - Shows genuine empathy and understands different perspectives
It would be great if you had:
- Demonstrated experience providing care and support to vulnerable individuals.
- Proven ability to deliver high-quality customer service.
- Skilled in building and maintaining effective working relationships with both internal and external partners.
- Competent user of standard desktop ICT applications.
- Holder of a full UK driving licence with access to a personal vehicle.
- Able to communicate and engage professionally and empathetically with vulnerable people.
- Capable of prioritising tasks, managing workload effectively, and working independently without direct supervision.
If you are ready to help us create places to be proud of? Apply today.
Submit an updated CV and answer our 2 application questions.
Finally some key Information
At Lincolnshire Housing Partnership, we're committed to maintaining a fair, transparent, and accessible recruitment process. Upon request, reasonable adjustments will be made for all candidates.
It's important to ensure that the role you're applying for is the right fit for you. If you have any questions or need more information, please feel free to reach out to our recruitment team at Recruitment@lincolnshirehp.com for a friendly chat
Please be aware that we may close the vacancy early if we receive a large number of applications or if there are changes in business priorities.
To be eligible for employment with us, you must reside in the UK for the entire duration of your employment. You will be required to provide evidence of your Right to Work during the recruitment process
All offers of Employment is subject to a DBS Check and Satisfactory References