Processing Officer

Parking Services are looking to recruit a full time Processing Officer to complement its existing Processing Team. The successful candidate will form part of a highly motivated and committed team dealing with the appeals to Penalty Charge Notices (parking fines) and the processing of Parking Permits.

Responsibilities / tasks

• Provide parking advice to citizens.
• Dealing with appeals to Penalty Charge Notices within general guidelines and making the decision to enforce or cancel a notice, and where appropriate apply discretion.
• Preparing cases for progression through the legal process.

• Demonstrate high quality customer care when dealing with difficult and contentious situations.
• Approve access and waivers for contractors and suppliers in line with parking policy.

• To process payments for both Penalty Charge Notices and Parking Permit applications.

Skills

• Excellent customer care and team working.
• The ability to communicate through all mediums in a concise and accurate way.
• Good IT skills with knowledge of Microsoft Office applications.
• The ability to deal with contentious situations in an assertive and diplomatic way.
• Create positive working relationships with others.
• Experience of working in the parking industry would be an advantage but not essential, as full training will be provided.

If you are someone with a good team work approach, can be flexible as the service looks to improve and have good customer care / people skills then we would like to hear from you.