​Property Maintenance Manager

Salary:​£65,000 per annum.

Hours: ​ Full time (35 hours)

Location: ​Hybrid, with minimum one day a week in our West office

Benefits: ​25 days leave, plus bank holidays and an additional 1.5 dayscomplimentary leave. Option to purchase additional annual leave, healthcare cash plan, enhanced pension, and more.

About us

Hastoe owns and manages more than 7,500 homes across the south of England from Devon to Norfolk. We are a social housing landlord and England’s leading rural housing specialist. We deliver small housing developments in partnership with local communities although, for historic reasons, we also own some housing in urban areas.

We are passionate about providing a first-class service for our customers. If you are enthusiastic, customer-focused, and passionate about making a difference to people’s lives, then we want to hear from you.

About the role

Reporting to the Property Director, the Property Maintenance Manager is responsible for the effective delivery of responsive repairs and void works across Hastoe’s East Region. You will ensure services are customerfocused, compliant with legislation and policy, and delivered within agreed budgets and performance targets.

This is a senior operational role with responsibility for leading and developing a team of Property Maintenance Surveyors and Maintenance Assistants and working alongside the Contracts Manager driving continuous improvement across repairs, damp and mould, and void services.

Duties will include:

- Leading and developing a team of Property Maintenance Surveyors to deliver highquality, customerfocused responsive repairs and void services.

- Setting and managing regional budgets for responsive repairs and voids, ensuring services are delivered within agreed financial controls.

- Managing repairs and maintenance contracts, working closely with the Contracts Manager and Performance Manager to monitor performance and enforce contractual standards.

- Ensuring repairs services are delivered in accordance with statutory, regulatory, and health and safety requirements.

- Overseeing the effective management of damp and mould cases, ensuring responses meet policy and legal timescales while driving wider service improvements.

- Managing complex repair issues, ensuring appropriate inspections, specifications, and solutions are in place.

- Working collaboratively with housing, assets, and other teams to ensure seamless service delivery and minimise rent loss through timely void turnaround.

- Engaging with residents to support service delivery, feedback, and continuous improvement.

- Contributing to the development and review of policies and procedures within the maintenance service.

About you

You will be an experienced property professional with strong leadership, technical expertise, and a customerfocused approach.

You will have:

• A recognised degreelevel surveying qualification and membership of RICS (Associate or above).

• Proven experience managing repairs or planned maintenance contracts.

• Strong experience diagnosing complex building defects and overseeing effective repair solutions.

• Demonstrable experience managing and developing teams, including remote working arrangements.

• Experience setting and managing budgets.

• Excellent communication skills, with the ability to engage residents and influence stakeholders.

• Strong IT and data analysis skills, using insight to drive service improvement.

• A full driving licence and access to a vehicle.

A personal note from Kirsty McGivney your hiring manager

This role is critical to ensuring our customers receive a reliable, highquality repairs service and that our teams feel supported to do their best work. You’ll play a key part in setting standards, leading people, and shaping how we continue to improve our maintenance services. If you’re passionate about customer service, leadership, and delivering tangible improvements, I’d really encourage you to apply.

Benefits provided

Annual Leave: Starting at 25 days, plus bank holidays and 1.5 days complimentary leave, along with the option to purchase additional leave.

Enhanced Pension: Hastoe's employer contributions start at 5% and are based onmatching of your own contribution level, plus 2%, up to a maximum of 8% employer contribution.

Other benefits include:

• Flexible working opportunities

• Annual leave increasing with length of service up to a maximum of 28 days, plus bank holidays (pro rata for part time employees).

• Discounts for local shops, restaurants and gym membership.

• Cycle to Work scheme.

• Employee Assistance Programme (EAP) – confidential phone and online support and resources service with 24/7 access.

• Health Cash Plan (a type of health insurance).

• 3 x Life Assurance from day 1, for all pension holders.

• A supportive working environment with ongoing learning and development opportunities.• Long Service awards.

How to apply

Please send your CV and any supporting statement to recruitment@hastoe.com by midnight on 10/05/2026

We will be conducting interviews as the recruitment progresses and may close the vacancy early. We recommend applying early.

If you would like to find out more about the role please contact Kirsty McGivney at kmcgivney@hastoe.com or 0300 123 2250 or for enquiries about the applicationprocess please contact the HR Team at recruitment@hastoe.com.

This post is subject to background checks. Follow the link for further information on this: https://www.hastoe.com/background-checks/