The vacancy
Permanent, Full Time (35 hours per week)
Closing date: 11th May 2026
Interview date: 21st May 2026
Interview location: Oaklands House, Suite 2, Second Floor, Oaklands House, 34 Washway Road, Sale, M33 6FS
Our organisation is all about people - the people who live in our homes, the communities we serve, and those we work with. So, it's no surprise that we recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people. We employ colleagues who are passionate about making a difference who will take responsibility to get things done.
As a not-for-profit housing association, providing affordable homes and services to more than 20,000 people across Greater Manchester. We have a strong social purpose and make it our mission to enable people to live well in their home and community.
This role will help us to do this by ensuring the effective and efficient delivery of all Income Management related operational duties to ensure excellent rent collection and arrears management for all current and former customers.
You'll provide early intervention, guidance and assistance to customers who are struggling to meet their rent and/or arrears payments working collaboratively with colleagues across Communities to ensure the prompt and comprehensive resolution of arrears cases for both current and former customers. Further to this, you'll ensure all formal arrears action is justified, proportionate, and is acted on appropriately in accordance with current policies and procedures in line with wider legislation.
We need people who have
Everyone's welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work, so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues.
If you want to be part of our team and help us, make a difference, we'd love to hear from you.
#RenttOfficer #RentsOfficer #housingofficer #housingjobs #recruiting #Manchesterjobs
About us
We are a not-for-profit housing association, providing affordable homes and services to over 16,000 people across Greater Manchester. We build affordable new homes, work with partners to reduce homelessness, and support people to reach their potential.
Our organisation is all about people - the people who live in our homes, the people in the communities we serve, and the people we work with.
So, it's no surprise that we recruit for attitude and behaviour which are central to us delivering great experiences for everyone!
We employ people who are passionate about making a difference who can take responsibility and get things done. And we have developed a culture that supports people to do this.
Everyone's welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues.
The Communities team
Our Communities team pride themselves on delivering a fantastic service to our customers, representing the customer voice throughout the organisation and striving to make a real difference in people's lives!
Forging strong relationships with our customers is central to what we do, none more than in our Customer Service and Support Team who assist customers with all aspects of housing, they really are a clued-up bunch! They also manage a full range of digital contact channels including live chat, social media, our app and of course the telephone so are skilled as well as knowledgeable!
Our customers are important to us, and we want them to feel that way, which is why our Communities Team support residents to manage their tenancy and make sure neighbourhoods are clean, safe and places you're proud to live. It's a great feeling for the team knowing they can help to make services better for our customers!
We are constantly striving to find innovative solutions to support customers and focus improve our customer experience. Whether it's developing an app, streamlining process or finding service improvements, they always have the customer at the centre of what they do!
We're committed to doing what we say we'll do, keeping customers updated, building rapport and problem solving.
Stats:
Ross Powell, Head of Customers and Communities
Previous Next
Working here
Irwell Valley Homes is a great place to work, but don't just take our word for it... find out what it's like to work here from our colleagues...
Rewards we offer
We offer a fantastic range of benefits which include:
Refer a friend scheme
Stakeholder pension scheme
Up to 30 days holiday a year
Two days every year to volunteer in the local community
A medical cash plan
Get your birthday off!
£150 Perkbox allowance - plus access to hundreds of discounts and freebies
Cycle to work scheme
Professional membership fees paid
Financial education
Loans scheme for travel season tickets
Savings clubs
Training and coaching
Counselling and well-being programme
Enhanced maternity and paternity leave
Accreditations
Good Employment Charter
Disability
Confident
Armed Forces Covenant
Living Wage Employer
Houseproud
Permanent, Full Time (35 hours per week)
Closing date: 11th May 2026
Interview date: 21st May 2026
Interview location: Oaklands House, Suite 2, Second Floor, Oaklands House, 34 Washway Road, Sale, M33 6FS
Our organisation is all about people - the people who live in our homes, the communities we serve, and those we work with. So, it's no surprise that we recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people. We employ colleagues who are passionate about making a difference who will take responsibility to get things done.
As a not-for-profit housing association, providing affordable homes and services to more than 20,000 people across Greater Manchester. We have a strong social purpose and make it our mission to enable people to live well in their home and community.
This role will help us to do this by ensuring the effective and efficient delivery of all Income Management related operational duties to ensure excellent rent collection and arrears management for all current and former customers.
You'll provide early intervention, guidance and assistance to customers who are struggling to meet their rent and/or arrears payments working collaboratively with colleagues across Communities to ensure the prompt and comprehensive resolution of arrears cases for both current and former customers. Further to this, you'll ensure all formal arrears action is justified, proportionate, and is acted on appropriately in accordance with current policies and procedures in line with wider legislation.
We need people who have
- Experience in a similar role
- Experience dealing with challenging situations and complex lifestyles
- Knowledge of social housing, housing legislation and welfare benefits
- Experience of implementing arrears recovery procedures and of enforcing tenancy conditions
- Good IT skills, including Microsoft Office 365
- Strong problem solving and decision-making skills
Everyone's welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work, so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues.
If you want to be part of our team and help us, make a difference, we'd love to hear from you.
#RenttOfficer #RentsOfficer #housingofficer #housingjobs #recruiting #Manchesterjobs
About us
We are a not-for-profit housing association, providing affordable homes and services to over 16,000 people across Greater Manchester. We build affordable new homes, work with partners to reduce homelessness, and support people to reach their potential.
Our organisation is all about people - the people who live in our homes, the people in the communities we serve, and the people we work with.
So, it's no surprise that we recruit for attitude and behaviour which are central to us delivering great experiences for everyone!
We employ people who are passionate about making a difference who can take responsibility and get things done. And we have developed a culture that supports people to do this.
Everyone's welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues.
The Communities team
Our Communities team pride themselves on delivering a fantastic service to our customers, representing the customer voice throughout the organisation and striving to make a real difference in people's lives!
Forging strong relationships with our customers is central to what we do, none more than in our Customer Service and Support Team who assist customers with all aspects of housing, they really are a clued-up bunch! They also manage a full range of digital contact channels including live chat, social media, our app and of course the telephone so are skilled as well as knowledgeable!
Our customers are important to us, and we want them to feel that way, which is why our Communities Team support residents to manage their tenancy and make sure neighbourhoods are clean, safe and places you're proud to live. It's a great feeling for the team knowing they can help to make services better for our customers!
We are constantly striving to find innovative solutions to support customers and focus improve our customer experience. Whether it's developing an app, streamlining process or finding service improvements, they always have the customer at the centre of what they do!
We're committed to doing what we say we'll do, keeping customers updated, building rapport and problem solving.
Stats:
- 483 people moved into one of our homes last year!
- We engaged with 3,400 customers, on everything from our new cleaning contractor to building safety measures.
- 90% of customers were happy with how they were treated last year!
- 80% of customers were happy with their last contact with us
- We handled over 75,000 customer contacts last year!
- We continuously work with customers across the organisation including our Resident Scrutiny Panel, Customer Offer Panel and Community Champions.
Ross Powell, Head of Customers and Communities
Previous Next
Working here
Irwell Valley Homes is a great place to work, but don't just take our word for it... find out what it's like to work here from our colleagues...
Rewards we offer
We offer a fantastic range of benefits which include:
Refer a friend scheme
Stakeholder pension scheme
Up to 30 days holiday a year
Two days every year to volunteer in the local community
A medical cash plan
Get your birthday off!
£150 Perkbox allowance - plus access to hundreds of discounts and freebies
Cycle to work scheme
Professional membership fees paid
Financial education
Loans scheme for travel season tickets
Savings clubs
Training and coaching
Counselling and well-being programme
Enhanced maternity and paternity leave
Accreditations
Good Employment Charter
Disability
Confident
Armed Forces Covenant
Living Wage Employer
Houseproud