Resident Liaison Officer
Bromford
Ashchurch, Tewkesbury GL20, UK
Published 3 days ago
Housing / Neighbourhood management
The vacancy
We are looking for a dedicated resident liaison officer to support the coordination of specialist works and major projects, ensuring we deliver a customer-focused service to our residents. At Bromford, we are committed to providing homes that empower our customers and their families to achieve their aspirations. We want our homes to be places of pride and support, not a barrier.
In this role, you'll be responsible for coordinating activity across the team, delivering exceptional customer service, and supporting residents throughout the home improvement or relocation processes. You'll provide vital information and advice on specialist works, conduct impact and needs assessments, and work closely with residents to identify their housing needs and preferences. For those requiring a move, you will help facilitate a smooth and supported transition.
You will play a key role in supporting the procurement of high-quality contractors and developing effective relationships with service providers to meet the project's objectives. The role will also involve managing administrative processes, ensuring timely delivery of services, and adhering to robust financial procedures to support residents appropriately.
You'll also lead on communications for investment projects, both internally and externally. As well as coordinate consultation events, manage contractor social value obligations, and support the development and implementation of processes to ensure a smooth project delivery.
This role is full time and available as a 12 month fixed term contract. You will cover the Cotswolds and South Gloucestershire with the occasional travel to the West Midlands when necessary. An enhanced DBS check and full driving licence are required.
What we're looking for:
The closing date is 5 January with interviews taking place 13 January.
About us
We are a housing association- one that owns and provides over 47,000 homes for people who can't access market housing; has individual relationships with more than 112,000 customers; has a strong balance sheet and plans to build 11,000 homes by 2032. All of this is only possible because of our 1,900 dedicated colleagues.
We take a simple view that nothing is more important to any individual or a family than their home. It's a matter of social justice that everyone should have a home that is safe, secure, and affordable. We exist to provide such homes. With the right home, people can achieve great things, not only for themselves but for wider society too.
We provide quality, affordable homes. But we care about the people who live in them too. We want each of them to be able to achieve their goals. This will be different for each customer. Put simply, we want people to thrive.
Diversity Statement
We are committed to recruiting, developing and retaining colleagues who are representative of the diverse communities we work with. This commitment is embedded in our DNA, and we are striving to build an inclusive workplace culture where all colleagues feel valued and respected, and individuality is celebrated. We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve.
We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people, women, and members of the LGBTQIA+ community.
Great Place To Work Certified
Bromford have once again been certified as a Great Place To Work (Nov 24 - Nov 25). The 2024 Great Place to Work Trust Index Survey highlighted that our employees believe we have an amazing company culture and that 91% of our employees were made to feel welcome when they joined us. We are also proud to have been named as one of the UK's Best Workplaces for Women for two years running (2023 and 2024) demonstrating that all colleagues, regardless of gender, can thrive at Bromford.
Benefits
Flexible benefits
Learning and development
Private medical cover
Work-life balance
Pay and financial wellbeing
Health and wellbeing
We are looking for a dedicated resident liaison officer to support the coordination of specialist works and major projects, ensuring we deliver a customer-focused service to our residents. At Bromford, we are committed to providing homes that empower our customers and their families to achieve their aspirations. We want our homes to be places of pride and support, not a barrier.
In this role, you'll be responsible for coordinating activity across the team, delivering exceptional customer service, and supporting residents throughout the home improvement or relocation processes. You'll provide vital information and advice on specialist works, conduct impact and needs assessments, and work closely with residents to identify their housing needs and preferences. For those requiring a move, you will help facilitate a smooth and supported transition.
You will play a key role in supporting the procurement of high-quality contractors and developing effective relationships with service providers to meet the project's objectives. The role will also involve managing administrative processes, ensuring timely delivery of services, and adhering to robust financial procedures to support residents appropriately.
You'll also lead on communications for investment projects, both internally and externally. As well as coordinate consultation events, manage contractor social value obligations, and support the development and implementation of processes to ensure a smooth project delivery.
This role is full time and available as a 12 month fixed term contract. You will cover the Cotswolds and South Gloucestershire with the occasional travel to the West Midlands when necessary. An enhanced DBS check and full driving licence are required.
What we're looking for:
- Proven experience in a customer-focused environment, delivering excellent customer service
- Experience working in social housing and supporting property investment or housing-related activities
- Strong ICT skills with experience using Microsoft Word, Excel, and Outlook
- Excellent verbal and written communication skills, with the ability to communicate clearly to both customers and colleagues
- Ability to build positive working relationships with colleagues and external partners, including contractors
The closing date is 5 January with interviews taking place 13 January.
About us
We are a housing association- one that owns and provides over 47,000 homes for people who can't access market housing; has individual relationships with more than 112,000 customers; has a strong balance sheet and plans to build 11,000 homes by 2032. All of this is only possible because of our 1,900 dedicated colleagues.
We take a simple view that nothing is more important to any individual or a family than their home. It's a matter of social justice that everyone should have a home that is safe, secure, and affordable. We exist to provide such homes. With the right home, people can achieve great things, not only for themselves but for wider society too.
We provide quality, affordable homes. But we care about the people who live in them too. We want each of them to be able to achieve their goals. This will be different for each customer. Put simply, we want people to thrive.
Diversity Statement
We are committed to recruiting, developing and retaining colleagues who are representative of the diverse communities we work with. This commitment is embedded in our DNA, and we are striving to build an inclusive workplace culture where all colleagues feel valued and respected, and individuality is celebrated. We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve.
We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people, women, and members of the LGBTQIA+ community.
Great Place To Work Certified
Bromford have once again been certified as a Great Place To Work (Nov 24 - Nov 25). The 2024 Great Place to Work Trust Index Survey highlighted that our employees believe we have an amazing company culture and that 91% of our employees were made to feel welcome when they joined us. We are also proud to have been named as one of the UK's Best Workplaces for Women for two years running (2023 and 2024) demonstrating that all colleagues, regardless of gender, can thrive at Bromford.
Benefits
Flexible benefits
Learning and development
Private medical cover
Work-life balance
Pay and financial wellbeing
Health and wellbeing