Resident Liaison Officer

25th January, 2025

Job Opportunity: Resident Liaison Officer
Location: East Anglia (Brandon, Warwickshire, United Kingdom, IP27)
Salary: Competitive (per year) + Work Van
Contract Type: Permanent, Full-time

Why Join Us? We believe in rewarding our team members for their hard work and dedication with excellent benefits:

• Annual Holiday: Increase with service (up to an additional 5 days).
• Long Service Awards: Recognition and rewards for key milestones.
• Perkbox Membership: Enjoy perks such as free coffee, cinema tickets, and more.
• Volunteer Day: Paid annual day to support a cause you care about.

About the Role We are seeking a compassionate and proactive Resident Liaison Officer to join our dedicated team in East Anglia. In this role, you will act as the vital link between our organisation and residents, providing support and resolving issues with empathy and professionalism.

Key Responsibilities:

• Resident Engagement:
  • Attend resident surgeries to assist vulnerable individuals in reporting repairs.
  • Keep residents and scheme managers informed of progress on repairs and projects.
• Event Organisation & Meetings:
  • Organise consultation events and attend meetings as required.
• Support for Vulnerable Residents:
  • Identify vulnerabilities and liaise with clients' housing officers or support services as needed.
  • Work with the Performance Team to ensure vulnerabilities are accurately recorded in organisational systems.
• Complaint Resolution:
  • Investigate and register complaints following company and client procedures.
  • Resolve MP and Councillor enquiries efficiently, ensuring residents and clients are informed of outcomes.

Requirements:

• Essential Skills & Experience:
  • Experience working with vulnerable residents, with an adaptable approach to meet individual needs.
  • Proven background in a customer service environment.
• Other Requirements:
  • Full, clean driving license.
  • Flexibility to travel, work at various sites, and attend evening meetings when needed.

About You: You are a caring and proactive individual with excellent communication skills and a passion for helping others. Your ability to empathise with residents and resolve their concerns will be key to your success in this role.

Ready to Join Us? If you're excited to make a meaningful difference in the lives of residents, we'd love to hear from you. Apply today-what are you waiting for?