Resident Liaison Officer
CLC Group
Shepshed, UK
Published 2 weeks ago
Housing / Neighbourhood management
CLC is one of the UK's leading property maintenance and refurbishment groups with a turnover of c.£250m, around 1,000 employees and a national presence serving sectors such as social housing, defence, hotel and leisure, healthcare, education, and more.
CLC has grown significantly over the last few years and has ambitious growth plans to double in size in the next 4 years.
To support our continued growth we are looking for a Resident Liaison Officer to join our team at Shepshed near Loughborough.
Job Title: Resident Liaison Officer
Location: East Midlands Region based at Shepshed Office
Hours of Work: 40 hours per week
Position Reports To: Operations Manager / Contract Manager / Site Manager
What we can offer:
As the Resident Liaison Officer, your responsibilities will include but will not be limited to :
To excel in this role, you should possess the following qualifications, experience, and attributes:
We are an equal opportunities employer and welcome applications from all sectors of the community.
CLC has grown significantly over the last few years and has ambitious growth plans to double in size in the next 4 years.
To support our continued growth we are looking for a Resident Liaison Officer to join our team at Shepshed near Loughborough.
Job Title: Resident Liaison Officer
Location: East Midlands Region based at Shepshed Office
Hours of Work: 40 hours per week
Position Reports To: Operations Manager / Contract Manager / Site Manager
What we can offer:
- Salary 25k to 30k per annum
- Monthly staff position
- 25 days annual leave plus Bank Holidays
- Company Sick Pay
- Car Allowance
- Life Insurance
- Pension
- Guaranteed Income Protection
- Bonus scheme (eligible after 1 years' service)
As the Resident Liaison Officer, your responsibilities will include but will not be limited to :
- Being the first point of contact for the residents either face to face or over the telephone
- Liaising with the residents on a daily basis to ensure they are happy with works being carried out /completed
- Travelling between multiple sites
- Organising and carrying out surveys, including liaising with kitchen suppliers/designers
- Progress reporting and management of KPI's
- General administration duties as the projects require.(eg manage client portals, progress reports, asbestos management, all appointments etc)
- Answering the telephone
- Diary management
- Office filing
- Working closely with Contract and Site Management
To excel in this role, you should possess the following qualifications, experience, and attributes:
- Previous experience in a similar role
- Great attention to detail
- Proficient in IT and Microsoft Office
- Excellent communication skills
- Ability to prioritise workloads and communicate well to keep all stakeholders updated
- Organised
- Reliable
- Work well as part of a team
We are an equal opportunities employer and welcome applications from all sectors of the community.