Resident Liaison Officer
Crest Nicholson
United Kingdom
Published 2 days ago
Housing / Neighbourhood management
Full time
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Crest Nicholson's Special Projects Division are looking for a Resident Liaison Officer to join their Remediation Engagement Team.
As Resident Liaison Officer you will be responsible for a number of Projects from handover (procurement of main contractor) through to completion, which will include keeping Responsible Entities, Leaseholders and Residents updated on the progress in Remediating their building
Typical Duties:
Crest Nicholson is a leading developer of quality homes and thriving, sustainable communities.
We create great places for our customers to live, selecting desirable locations for our developments and taking a holistic approach to the design of our homes and their surroundings. Attractive placemaking helps us deliver appealing and well-connected communities where people and nature can thrive.
As an employer of choice, we offer an extensive range of benefits, to include:
• 25 days annual leave
• Private Medical Insurance Family cover or Healthcare Cash Plan Family cover
• Car allowance
• Annual bonus scheme
• Pension scheme
• Sharesave scheme & Share Incentive Plan
• Life Assurance
• Personal Accident Insurance
• Cycle to work scheme
We are an inclusive employer; the Company will consider flexible working requests for all roles
We seek to be an ethical and progressive employer which encourages a culture of openness, creativity and continuous professional development and which rewards the effectiveness and loyalty of our employees as an equal opportunities employer. If you are applying to work at Crest Nicholson, we will ask you to supply us with sufficient personal information to help us process your application. To learn more about what personal information we will need to process and why, please refer to our recruitment privacy notice which can be found on the Crest Nicholson website under 'Recruitment Privacy Policy'.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
We're committed to bringing passion and customer focus to the business.
Crest Nicholson's Special Projects Division are looking for a Resident Liaison Officer to join their Remediation Engagement Team.
As Resident Liaison Officer you will be responsible for a number of Projects from handover (procurement of main contractor) through to completion, which will include keeping Responsible Entities, Leaseholders and Residents updated on the progress in Remediating their building
Typical Duties:
- Ensuring that clear and understandable communications are provided which must include bi-monthly Newsletters.
- Carrying out the duties highlighted in the communications strategy for Special Projects for this role.
- In the event that we need to decant any residents, this would be co-ordinated on the ground by the Resident Liaison Officer
- Liaise with on site construction team and site managers to obtain updates and ensure that any issues highlighted by residents are resolved in a timely manner and communicate outcomes of any issues back to the customer.
- Working with the complaints manager and co-ordinator, respond to any resident/leaseholder/RE queries/Managing Agents.
- Previous experience in a Resident Liaison Officer capacity
- Experience of undertaking Resident Facing meetings and meetings with Responsible Entities
- Previous experience of producing newsletters in previous Resident Liaison role(s)
- Excellent Communicator
- Valid Driving license (To allow for travel to Resident Meetings)
Crest Nicholson is a leading developer of quality homes and thriving, sustainable communities.
We create great places for our customers to live, selecting desirable locations for our developments and taking a holistic approach to the design of our homes and their surroundings. Attractive placemaking helps us deliver appealing and well-connected communities where people and nature can thrive.
As an employer of choice, we offer an extensive range of benefits, to include:
• 25 days annual leave
• Private Medical Insurance Family cover or Healthcare Cash Plan Family cover
• Car allowance
• Annual bonus scheme
• Pension scheme
• Sharesave scheme & Share Incentive Plan
• Life Assurance
• Personal Accident Insurance
• Cycle to work scheme
We are an inclusive employer; the Company will consider flexible working requests for all roles
We seek to be an ethical and progressive employer which encourages a culture of openness, creativity and continuous professional development and which rewards the effectiveness and loyalty of our employees as an equal opportunities employer. If you are applying to work at Crest Nicholson, we will ask you to supply us with sufficient personal information to help us process your application. To learn more about what personal information we will need to process and why, please refer to our recruitment privacy notice which can be found on the Crest Nicholson website under 'Recruitment Privacy Policy'.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!