Resident Liaison Officer
Royal Borough of Greenwich
London, UK
Published 2 weeks ago
Housing / Neighbourhood management
Resident Liaison Officer
The Royal Borough of Greenwich have an exciting opportunity to join our expanding Building and Fire Safety Team, this newly created role will a play pivotal part in engaging with residents and proactively monitoring/implementing building and fire safety measures across the housing stock.
You will be part of a friendly, driven and committed team, working directly with residents, contractors, and colleagues to enhance resident safety and satisfaction. If you enjoy problem-solving, engagement, and making a difference in local communities, this is the role for you!
The ideal candidate will have experience in engaging with residents and knowledge of fire safety measures utilised in high rise buildings and social housing stock.
You must hold a current driving license and have use of own car.
Key Responsibilities
Support and deliver resident engagement and communication strategies.
Act as the key liaison between residents, leaseholders, RBG teams and contractors.
Manage front line building and fire safety issues across sites, ensuring RBG are meeting the requirements of the Regulatory Reform (Fire Safety) Order 2005, Building Safety Act 2024 and other associated legislation across our housing stock.
Proactively promote collaborative working between RBG and residents, to include events, on site engagement, and organising safety information drop-in sessions on estate-based projects.
Liaise with residents on access arrangements.
Proactively monitor and raise any compliance issues on site.
Engage with vulnerable residents via home fire safety visits and carry out Person Centred Fire Risk Assessments (PCFRA's).
Respond to end user feedback and complaints.
This is an exciting opportunity to take on a role that contributes to shaping the future of thefire safety team and ensuring our resident safety obligations are met.
For an informal discussion about this opportunity, please contactLiam Baker; liam.baker@royalgreenwich.gov.uk .
If you require any assistance in viewing or accessing this opportunity, please contact recruitment@royalgreenwich.gov.uk or call 020-8921-8977
Diversity Statement: Royal Borough of Greenwich values the diversity of its community and aims to have a workforce that reflects this. We therefore encourage applications from all sections of the community.
High Volume Applications: Royal Borough of Greenwich reserves the right to close any vacancy earlier than the advertised closing date should there be a high volume of applications received.
Advert Close: All vacancies close at midnight unless otherwise stated.
How Applications are Scored: Each application is scored according to how well the supporting statement addresses each point on the Person Specification for the role. Candidates will be short-listed for interview on the extent to which they meet the specific points within the Person Specification. The Person Specification is supplied with the job advert. When completing your application, please use the supporting statement section to tell us how you meet each of the points on the Person Specification. We need to have this information in order to consider your application.
Salary: Salaries advertised are for a standard working week of 35 hours unless otherwise stated. Please use this 'Salary Calculator to help you calculate a pro rata salary.
Our Staff Values: Our Staff Values are important to us. Candidates will be continuously assessed against our staff values throughout the recruitment process. Where candidates demonstrate views and behaviours that do not meet the standards of our staff values, we reserve the right to reject their application/ registration.
The Royal Borough of Greenwich have an exciting opportunity to join our expanding Building and Fire Safety Team, this newly created role will a play pivotal part in engaging with residents and proactively monitoring/implementing building and fire safety measures across the housing stock.
You will be part of a friendly, driven and committed team, working directly with residents, contractors, and colleagues to enhance resident safety and satisfaction. If you enjoy problem-solving, engagement, and making a difference in local communities, this is the role for you!
The ideal candidate will have experience in engaging with residents and knowledge of fire safety measures utilised in high rise buildings and social housing stock.
You must hold a current driving license and have use of own car.
Key Responsibilities
Support and deliver resident engagement and communication strategies.
Act as the key liaison between residents, leaseholders, RBG teams and contractors.
Manage front line building and fire safety issues across sites, ensuring RBG are meeting the requirements of the Regulatory Reform (Fire Safety) Order 2005, Building Safety Act 2024 and other associated legislation across our housing stock.
Proactively promote collaborative working between RBG and residents, to include events, on site engagement, and organising safety information drop-in sessions on estate-based projects.
Liaise with residents on access arrangements.
Proactively monitor and raise any compliance issues on site.
Engage with vulnerable residents via home fire safety visits and carry out Person Centred Fire Risk Assessments (PCFRA's).
Respond to end user feedback and complaints.
This is an exciting opportunity to take on a role that contributes to shaping the future of thefire safety team and ensuring our resident safety obligations are met.
For an informal discussion about this opportunity, please contactLiam Baker; liam.baker@royalgreenwich.gov.uk .
If you require any assistance in viewing or accessing this opportunity, please contact recruitment@royalgreenwich.gov.uk or call 020-8921-8977
Diversity Statement: Royal Borough of Greenwich values the diversity of its community and aims to have a workforce that reflects this. We therefore encourage applications from all sections of the community.
High Volume Applications: Royal Borough of Greenwich reserves the right to close any vacancy earlier than the advertised closing date should there be a high volume of applications received.
Advert Close: All vacancies close at midnight unless otherwise stated.
How Applications are Scored: Each application is scored according to how well the supporting statement addresses each point on the Person Specification for the role. Candidates will be short-listed for interview on the extent to which they meet the specific points within the Person Specification. The Person Specification is supplied with the job advert. When completing your application, please use the supporting statement section to tell us how you meet each of the points on the Person Specification. We need to have this information in order to consider your application.
Salary: Salaries advertised are for a standard working week of 35 hours unless otherwise stated. Please use this 'Salary Calculator to help you calculate a pro rata salary.
Our Staff Values: Our Staff Values are important to us. Candidates will be continuously assessed against our staff values throughout the recruitment process. Where candidates demonstrate views and behaviours that do not meet the standards of our staff values, we reserve the right to reject their application/ registration.