Resident Liaison Officer

The Vacancy

WPS are seeking an experienced and customer-focused Resident Liaison Officer (RLO) to join our team for a 12-month fixed-term contract in the West Midlands area.

This role will support the delivery of planned works programmes, including:

• Kitchen and Bathroom Stream of Works
• Homes for Modern Living Stream

As an RLO, you will act as the key point of contact between residents and the project team, ensuring excellent communication and minimal disruption during works.

Key Responsibilities

• Build strong relationships with residents, providing clear and timely information about planned works.
• Coordinate appointments and access arrangements for contractors.
• Handle queries and resolve issues promptly and professionally.
• Support vulnerable residents and ensure safeguarding protocols are followed.
• Maintain accurate records of communications and progress.
• Work closely with site teams to monitor works and ensure high standards of customer care.

About You

• Previous experience in a Resident Liaison Officer role or similar customer-facing position within housing or construction.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities and work under pressure.
• Strong organisational skills and attention to detail.
• Knowledge of planned works programmes (kitchens, bathrooms, modern living upgrades) is desirable.

Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.

To learn more about the checks included in this process, please click on the following link: National Security Vetting

Work for Wates

Wates is one of the UK's leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment.

We are driven by our purpose, 'reimagining places for people to thrive' and our three promises:

Thriving places - working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.
Thriving planet - protecting nature and taking action on climate change by collaborating and innovating with our partners.
Thriving people - creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care.

We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.

Awards

BEST PROJECT

Inside Housing Development Awards

WINNER

2022 Construction News Awards Winner

GOLD AWARD

Investors in People 2022

GOLD AWARD

Considerate Constructors Schemes (CCS) National Site Awards

TOP 50 EMPLOYERS

2022 Top 50 Employers for Women

WINNER

2022 Working Families Best Practice Awards