Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services. We employ more than 1,500 people and support over 250 clients across London and the South East. Backed by over 110 years of combined experience across the Axis CLC group, we help keep residents safe, properties well maintained and clients fully compliant.
The Role
To support our continued growth we are looking for a Fixed Term Resident Liaison Officer to join our team working from our Walsall Division on the Croc Works Project. The successful candidate will be acting as the first point of contact for residents, responsible for building and strengthening residentrelationships and maximising satisfaction.
The role requires the ability to prioritise work and meet deadlines with minimum supervision. The ideal candidate will be reliable, well organised and be able to work as part of a team.
What You'll Do
Joining Axis CLC means being part of a national organisation that delivers essential services across housing, education, healthcare, defence and commercial property. You'll be joining a team that values reliability, quality and social impact, offering long-term stability, meaningful work and genuine opportunities to grow and progress in your career.
Our Commitment to Inclusion
Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.
The Role
To support our continued growth we are looking for a Fixed Term Resident Liaison Officer to join our team working from our Walsall Division on the Croc Works Project. The successful candidate will be acting as the first point of contact for residents, responsible for building and strengthening residentrelationships and maximising satisfaction.
The role requires the ability to prioritise work and meet deadlines with minimum supervision. The ideal candidate will be reliable, well organised and be able to work as part of a team.
What You'll Do
- Dealing with Clients and Residents face to face and over the telephone
- Travelling from site to site
- Organising and carrying out surveys including liaising with kitchen suppliers/designers
- Booking appointments and providing residents with refurbishment options
- Provide a friendly courteous service
- Progress reporting and management of key performance indicators.
- Full Driving Licence.
- Experience in a Tenant/Resident Liaison role or customer-facing position within social housing, property maintenance or construction.
- A Disclosure and Barring Services check will be carried out for successful candidates.
- Strong empathy and the ability to support vulnerable individuals with professionalism and care.
- Awareness of challenges faced by residents with dementia or other cognitive impairments.
- Excellent written and verbal communication skills with a calm, approachable manner.
- Highly organised, proactive and solution-focused.
- Confident working collaboratively with site teams and clients.
- Full UK driving licence (essential).
- £28,000 - £32,000 plus benefits including:
- 25 days' annual leave + bank holidays
- Up to £2,000 colleague referral fee
- Long-service awards at key milestones
- Perkbox - discounts on coffee, cinema, travel and wellbeing
- 1 paid volunteer day each year
- Ongoing training, support and progression, Axis promotes from within
Joining Axis CLC means being part of a national organisation that delivers essential services across housing, education, healthcare, defence and commercial property. You'll be joining a team that values reliability, quality and social impact, offering long-term stability, meaningful work and genuine opportunities to grow and progress in your career.
Our Commitment to Inclusion
Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.