Job description
Contract terms
Starting salary: PO2 (£42,771 - £45,750)
Work location: Alexandra House, 10 Station Road, Wood Green, London, N22 7TR
Hours per week: 36 per week
Contract type: Permanent
Closing date: Sunday, 14th June 2026 at 23:59
Expected interview date: W/C 29th June 2026
About Haringey
Haringey is a fantastic place to live and work - the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We'll be celebrating all this and more as the "rebel borough" when we are the 2027 London Borough of Culture.
Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey's people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents.
About the role
We are looking for a Resident Liaison Officer to play a crucial role in supporting the delivery of the Housing Capital Investment Programme. Acting as the main link between residents and the Council, you will ensure effective communication throughout major works, providing advice, resolving issues, and ensuring tenants and leaseholders receive a high-quality service. You will manage enquiries, coordinate access for works, support vulnerable residents, and work closely with internal teams and contractors to ensure projects are delivered smoothly and successfully.
About the team
You'll be part of a dynamic Asset Management team within Housing Property Services, working in partnership with project managers, contractors, and a wide range of internal and external stakeholders. The team is focused on delivering improvements to residents' homes while maintaining strong engagement and communication. Collaboration, professionalism, and a shared commitment to providing excellent services to residents are central to the team's approach.
About you
You are a confident communicator with strong organisational skills and the ability to manage multiple priorities in a busy environment. You enjoy working with people and are able to build positive relationships with residents, colleagues, and partners. With a proactive and solution-focused approach, you are comfortable handling sensitive situations, managing queries, and ensuring accurate records are maintained. Strong IT skills and a commitment to delivering excellent customer service will be key to your success in this role.
Working for Haringey
At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community. Our benefits package includes a leave entitlement of 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts.
Please note: we reserve the right to end this advert before the noted deadline if we receive sufficient applications. If you wish to apply for this role, please ensure that you do so as soon as possible.
Additionally, we are aware that automated emails may be diverted through to junk email folders. Please continue to check these through the application process. If you have any questions about the status of your application, please contact ResourcingHub@haringey.gov.uk
Attachments
Contract terms
Starting salary: PO2 (£42,771 - £45,750)
Work location: Alexandra House, 10 Station Road, Wood Green, London, N22 7TR
Hours per week: 36 per week
Contract type: Permanent
Closing date: Sunday, 14th June 2026 at 23:59
Expected interview date: W/C 29th June 2026
About Haringey
Haringey is a fantastic place to live and work - the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We'll be celebrating all this and more as the "rebel borough" when we are the 2027 London Borough of Culture.
Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey's people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents.
About the role
We are looking for a Resident Liaison Officer to play a crucial role in supporting the delivery of the Housing Capital Investment Programme. Acting as the main link between residents and the Council, you will ensure effective communication throughout major works, providing advice, resolving issues, and ensuring tenants and leaseholders receive a high-quality service. You will manage enquiries, coordinate access for works, support vulnerable residents, and work closely with internal teams and contractors to ensure projects are delivered smoothly and successfully.
About the team
You'll be part of a dynamic Asset Management team within Housing Property Services, working in partnership with project managers, contractors, and a wide range of internal and external stakeholders. The team is focused on delivering improvements to residents' homes while maintaining strong engagement and communication. Collaboration, professionalism, and a shared commitment to providing excellent services to residents are central to the team's approach.
About you
You are a confident communicator with strong organisational skills and the ability to manage multiple priorities in a busy environment. You enjoy working with people and are able to build positive relationships with residents, colleagues, and partners. With a proactive and solution-focused approach, you are comfortable handling sensitive situations, managing queries, and ensuring accurate records are maintained. Strong IT skills and a commitment to delivering excellent customer service will be key to your success in this role.
Working for Haringey
At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community. Our benefits package includes a leave entitlement of 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts.
Please note: we reserve the right to end this advert before the noted deadline if we receive sufficient applications. If you wish to apply for this role, please ensure that you do so as soon as possible.
Additionally, we are aware that automated emails may be diverted through to junk email folders. Please continue to check these through the application process. If you have any questions about the status of your application, please contact ResourcingHub@haringey.gov.uk
Attachments
- JE892 Resident Liaison Officer_30.09.24_v3_Acc.pdf